Questions and Answers
Conflict Resolution Strategies - Correct answer - Problem solving
- Negotiation
- Assertive communication
- Grievances
Negotiation Process - Correct answer - Resolve ongoing conflicts
- Agree on steps to take
- Bargain to protect individual or collect interests
- Pursue outcomes that benefit mutual interests
Negotiation Strategies - Correct answer - Avoiding/withdrawing
- Smoothing
- Competing/coercing
- Cooperating/accommodating
- Compromising/negotiating
- Collaborating
Negotiation Strategies: Avoiding/Withdrawing - Correct answer - Both parties know there is a conflict,
but they refuse to face it or work toward a resolution
- Can be appropriate for minor conflicts, when one party holds more power than the other, or if the
issue can work itself out over time
- Because the conflict remains, it can surface again at a later date and escalate over time
- Lose-lose solution
Negotiation Strategies: Smoothing - Correct answer - One party to attempts to "smooth" another party
by trying to satisfy the other party