NUR 155 Exam 1 Questions and
Complete Rationales Graded A+
Using silence - Answer: Therapeutic Communication Techniques:
Accepting pauses or sliences that may extend for several seconds or minutes without interjecting any
verbal response
Providing general leads - Answer: Therapeutic Communication Techniques:
Using statements or questions that...
* encourage the client to verbalize
* choose a topic of conversation
* and facilitate continued verbalization
Being specific and tentative - Answer: Therapeutic Communication Techniques:
Making statements that are specific rather than general, and tentative rather than absolute
using open-ended questions - Answer: Therapeutic Communication Techniques:
Asking broad questions that lead or invite the client to explore (elaborate, clarify, describe, compare or
illustrate) thoughts or feelings; invite answers that are longer than one or two words
using touch - Answer: Therapeutic Communication Techniques:
Providing appropriate forms of touch to reinforce caring feelings; be sensitive to differences in attitudes
and practices of clients and self
restating or paraphrasing - Answer: Therapeutic Communication Techniques:
Actively listening for the client's basic message then repeating those thoughts and/or feelings in similar
words
seeing clarification - Answer: Therapeutic Communication Techniques:
,A method of making the client's broad overall meaning of the message more understandable; to clarify
the message or confess confusion
perception checking or seeking consensual validation - Answer: Therapeutic Communication Techniques:
A method similar to clarifying that verifies the meaning of specific words rather than the overall
meaning of a message
offering self - Answer: Therapeutic Communication Techniques:
Suggesting one's presence, interest, or wish to understand the client without making any demands or
attaching conditions
giving information - Answer: Therapeutic Communication Techniques:
Providing in simple terms and direct manner, specific, factual information the client may or may not
request
acknowledging - Answer: Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in behavior, an effort the client has made, or a
contribution to a communication
clarifying time or sequence - Answer: Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in relationship to time
presenting reality - Answer: Therapeutic Communication Techniques:
Helping the client to differentiate the real from the unreal
focusing - Answer: Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
reflecting - Answer: Therapeutic Communication Techniques:
Directing ideas, feelings, questions, or content back to clients to enable them to explore their own ideas
and feelings about a situation
,summarizing and planning - Answer: Therapeutic Communication Techniques:
Stating the main points of a discussion to clarify the relevant points discussed
stereotyping - Answer: Barriers to Communication:
Offering generalized and oversimplified beliefs about groups of people that are based on experiences
too limited to be valid
agreeing and disagreeing - Answer: Barriers to Communication:
Implies that the client is either right or wrong and that the nurse is in a position to judge this
being defensive - Answer: Barriers to Communication:
Attempting to protect a person or health care services from negative comments
challenging - Answer: Barriers to Communication:
Giving a response that makes clients prove their statement or point of view
probing - Answer: Barriers to Communication:
Asking for more information chiefly out of curiosity rather than with the intent to assist the client
testing - Answer: Barriers to Communication:
Asking questions that make the client admit to something
rejecting - Answer: Barriers to Communication:
Refusing to discuss certain topics with the client
changing topics and subjects - Answer: Barriers to Communication:
Directing the communication into areas of self interest rather than considering the client's concerns is
often a self-protective response to a topic that causes anxiety
, unwarranted reassurance - Answer: Barriers to Communication:
Using cliches or comforting statements of advice as a means to reassure the client
passing judgment - Answer: Barriers to Communication:
Giving opinions and approving or disapproving responses, moralizing, or implying one's own values
giving common advice - Answer: Barriers to Communication:
Telling the client what to do
SBAR - Answer: S - situation
B - background
A - assessment
R - recommendation
Communication - Answer: -Any means of exchanging information or feelings
-Consists of verbal and nonverbal messages
Pace and intonation - Answer: Verbal Communication:
The manner of speech, as in the rate or rhythm and tone.
Simplicity - Answer: Verbal Communication:
The use of commonly understood words
Clarity and brevity - Answer: Verbal Communication:
A message that is direct and simple, saying precisely what is meant, and using the fewest words
necessary
Timing & relevance - Answer: Verbal Communication:
Complete Rationales Graded A+
Using silence - Answer: Therapeutic Communication Techniques:
Accepting pauses or sliences that may extend for several seconds or minutes without interjecting any
verbal response
Providing general leads - Answer: Therapeutic Communication Techniques:
Using statements or questions that...
* encourage the client to verbalize
* choose a topic of conversation
* and facilitate continued verbalization
Being specific and tentative - Answer: Therapeutic Communication Techniques:
Making statements that are specific rather than general, and tentative rather than absolute
using open-ended questions - Answer: Therapeutic Communication Techniques:
Asking broad questions that lead or invite the client to explore (elaborate, clarify, describe, compare or
illustrate) thoughts or feelings; invite answers that are longer than one or two words
using touch - Answer: Therapeutic Communication Techniques:
Providing appropriate forms of touch to reinforce caring feelings; be sensitive to differences in attitudes
and practices of clients and self
restating or paraphrasing - Answer: Therapeutic Communication Techniques:
Actively listening for the client's basic message then repeating those thoughts and/or feelings in similar
words
seeing clarification - Answer: Therapeutic Communication Techniques:
,A method of making the client's broad overall meaning of the message more understandable; to clarify
the message or confess confusion
perception checking or seeking consensual validation - Answer: Therapeutic Communication Techniques:
A method similar to clarifying that verifies the meaning of specific words rather than the overall
meaning of a message
offering self - Answer: Therapeutic Communication Techniques:
Suggesting one's presence, interest, or wish to understand the client without making any demands or
attaching conditions
giving information - Answer: Therapeutic Communication Techniques:
Providing in simple terms and direct manner, specific, factual information the client may or may not
request
acknowledging - Answer: Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in behavior, an effort the client has made, or a
contribution to a communication
clarifying time or sequence - Answer: Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in relationship to time
presenting reality - Answer: Therapeutic Communication Techniques:
Helping the client to differentiate the real from the unreal
focusing - Answer: Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
reflecting - Answer: Therapeutic Communication Techniques:
Directing ideas, feelings, questions, or content back to clients to enable them to explore their own ideas
and feelings about a situation
,summarizing and planning - Answer: Therapeutic Communication Techniques:
Stating the main points of a discussion to clarify the relevant points discussed
stereotyping - Answer: Barriers to Communication:
Offering generalized and oversimplified beliefs about groups of people that are based on experiences
too limited to be valid
agreeing and disagreeing - Answer: Barriers to Communication:
Implies that the client is either right or wrong and that the nurse is in a position to judge this
being defensive - Answer: Barriers to Communication:
Attempting to protect a person or health care services from negative comments
challenging - Answer: Barriers to Communication:
Giving a response that makes clients prove their statement or point of view
probing - Answer: Barriers to Communication:
Asking for more information chiefly out of curiosity rather than with the intent to assist the client
testing - Answer: Barriers to Communication:
Asking questions that make the client admit to something
rejecting - Answer: Barriers to Communication:
Refusing to discuss certain topics with the client
changing topics and subjects - Answer: Barriers to Communication:
Directing the communication into areas of self interest rather than considering the client's concerns is
often a self-protective response to a topic that causes anxiety
, unwarranted reassurance - Answer: Barriers to Communication:
Using cliches or comforting statements of advice as a means to reassure the client
passing judgment - Answer: Barriers to Communication:
Giving opinions and approving or disapproving responses, moralizing, or implying one's own values
giving common advice - Answer: Barriers to Communication:
Telling the client what to do
SBAR - Answer: S - situation
B - background
A - assessment
R - recommendation
Communication - Answer: -Any means of exchanging information or feelings
-Consists of verbal and nonverbal messages
Pace and intonation - Answer: Verbal Communication:
The manner of speech, as in the rate or rhythm and tone.
Simplicity - Answer: Verbal Communication:
The use of commonly understood words
Clarity and brevity - Answer: Verbal Communication:
A message that is direct and simple, saying precisely what is meant, and using the fewest words
necessary
Timing & relevance - Answer: Verbal Communication:
