IAHSS HOSPITAL SECURITY OFFICERS 6TH ED
CHPTS 1-19 TEST#1 101 QUESTIONS WITH
COMPLETE SOLUTIONS
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - ANSWER -an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - ANSWER -High percentage of technical and
professional staff
Which of the following is usually at the top of the organizational chart? - ANSWER -Board of Directors
Which of the following statements best describes employees? - ANSWER -All staff is directly employed
by the facility
Security uses senior management's endorsement to build what kind of program? - ANSWER -a strong
and effective program
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? - ANSWER -Encouraged, but security staff must be educated about
ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? -
ANSWER -Benchmarking - gives a good comparison of a department's cost effectiveness by comparing
other organizations.
What should the most primary overriding concern of any security department be? - ANSWER -The safety
and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? - ANSWER -
Good observation and communication skills, and tolerance
IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 Questions with complete solutions
, Why are vendors potentially a high security risk to a healthcare facility - ANSWER -Vendors have access
to sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are part of the
patient's family? - ANSWER -The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - ANSWER -Employees
Which of the following does Not help the security uniform communicate an appropriate message to the
public? - ANSWER -Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a security officer? -
ANSWER -Confidence
What is the relationship between employees and management sometimes called? - ANSWER -Employee
relations
Which of the following may union members Not do during picketing? - ANSWER -Block entrances to the
facility.
Perception is reality-Which of the following is important for the security professional to remember
regarding this statement? - ANSWER -All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior history of interaction may impact
their impression of security
Which of the following are powerful reasons to advocate and promote strong customer service? -
ANSWER -Strong customer service prevents violence and helps preserve a safe therapeutic
environment, supports people in crisis, and allows security officers opportunities to problem solve
The L.A.S.T technique in managing complaints requires security professionals to: - ANSWER -Listen,
Apologize, Solve, Thank
IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 Questions with complete solutions
CHPTS 1-19 TEST#1 101 QUESTIONS WITH
COMPLETE SOLUTIONS
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - ANSWER -an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - ANSWER -High percentage of technical and
professional staff
Which of the following is usually at the top of the organizational chart? - ANSWER -Board of Directors
Which of the following statements best describes employees? - ANSWER -All staff is directly employed
by the facility
Security uses senior management's endorsement to build what kind of program? - ANSWER -a strong
and effective program
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? - ANSWER -Encouraged, but security staff must be educated about
ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? -
ANSWER -Benchmarking - gives a good comparison of a department's cost effectiveness by comparing
other organizations.
What should the most primary overriding concern of any security department be? - ANSWER -The safety
and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? - ANSWER -
Good observation and communication skills, and tolerance
IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 Questions with complete solutions
, Why are vendors potentially a high security risk to a healthcare facility - ANSWER -Vendors have access
to sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are part of the
patient's family? - ANSWER -The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - ANSWER -Employees
Which of the following does Not help the security uniform communicate an appropriate message to the
public? - ANSWER -Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a security officer? -
ANSWER -Confidence
What is the relationship between employees and management sometimes called? - ANSWER -Employee
relations
Which of the following may union members Not do during picketing? - ANSWER -Block entrances to the
facility.
Perception is reality-Which of the following is important for the security professional to remember
regarding this statement? - ANSWER -All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior history of interaction may impact
their impression of security
Which of the following are powerful reasons to advocate and promote strong customer service? -
ANSWER -Strong customer service prevents violence and helps preserve a safe therapeutic
environment, supports people in crisis, and allows security officers opportunities to problem solve
The L.A.S.T technique in managing complaints requires security professionals to: - ANSWER -Listen,
Apologize, Solve, Thank
IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 Questions with complete solutions
