Organisational Behaviour Samson &
Daft, 'Management' 3rd edition Chapter
14
Organisational Behaviour - correct answer ✔An interdisciplinary field
dedicated to the study of how individuals and groups tend to act in
organisations
Organisational Citizenship - correct answer ✔Work behaviour that goes
beyond job requirements and contributes as needed to the organisation's
success
Attitude - correct answer ✔A cognitive and affective evaluation that
predisposes a person to act in a certain way
Job Satisfaction - correct answer ✔A positive attitude towards one's job
Organisational commitment - correct answer ✔Loyalty to and heavy
involvement in one's organisation
Cognitive Dissonance - correct answer ✔A condition in which two attitudes
or a behaviour and an attitude conflict
Personality - correct answer ✔The set of characteristics that underlie a
relatively stable pattern of behaviour in response to ideas, objects or people in
the environment
, Big Five personality factors - correct answer ✔Dimensions that describe an
individuals extroversion, agreeableness, conscientiousness, emotional
stability and openness to experience
Emotional intelligence - correct answer ✔A theory that assesses personality
by examining the capacity for self-awareness, self-management, social
awareness and relationship awareness
Locus of control - correct answer ✔The tendency to place the primary
responsibility for one's success or failure either within oneself (internally) or on
outside forces (externally)
Authoritarianism - correct answer ✔The belief that power and status
difference should exist within the organisation
Machiavellianism - correct answer ✔The tendency to direct much of one's
behaviour towards the acquisition of power and the manipulation of others for
personal gain
Re-engineering - correct answer ✔The radical redesign of business
processes to achieve dramatic improvements in cost, quality, service and
speed
Person-Job Fit - correct answer ✔The extent to which a person's ability and
personality match the requirements of a job
Perception - correct answer ✔The process people use to make sense of the
environment by selecting, organising and interpreting information from the
environment
Daft, 'Management' 3rd edition Chapter
14
Organisational Behaviour - correct answer ✔An interdisciplinary field
dedicated to the study of how individuals and groups tend to act in
organisations
Organisational Citizenship - correct answer ✔Work behaviour that goes
beyond job requirements and contributes as needed to the organisation's
success
Attitude - correct answer ✔A cognitive and affective evaluation that
predisposes a person to act in a certain way
Job Satisfaction - correct answer ✔A positive attitude towards one's job
Organisational commitment - correct answer ✔Loyalty to and heavy
involvement in one's organisation
Cognitive Dissonance - correct answer ✔A condition in which two attitudes
or a behaviour and an attitude conflict
Personality - correct answer ✔The set of characteristics that underlie a
relatively stable pattern of behaviour in response to ideas, objects or people in
the environment
, Big Five personality factors - correct answer ✔Dimensions that describe an
individuals extroversion, agreeableness, conscientiousness, emotional
stability and openness to experience
Emotional intelligence - correct answer ✔A theory that assesses personality
by examining the capacity for self-awareness, self-management, social
awareness and relationship awareness
Locus of control - correct answer ✔The tendency to place the primary
responsibility for one's success or failure either within oneself (internally) or on
outside forces (externally)
Authoritarianism - correct answer ✔The belief that power and status
difference should exist within the organisation
Machiavellianism - correct answer ✔The tendency to direct much of one's
behaviour towards the acquisition of power and the manipulation of others for
personal gain
Re-engineering - correct answer ✔The radical redesign of business
processes to achieve dramatic improvements in cost, quality, service and
speed
Person-Job Fit - correct answer ✔The extent to which a person's ability and
personality match the requirements of a job
Perception - correct answer ✔The process people use to make sense of the
environment by selecting, organising and interpreting information from the
environment
