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LMSW exam unit 3: interventions with
clients/client systems (24%) Questions and
Correct Answers the Latest Update
universalization
✓ the generalization or normalization of behavior
clarification
✓ reformulate problem in a client's words to make sure that the social worker is on
the same wavelength
confrontation
✓ calling attention to something
interpretation
✓ pulling together patterns of behavior to get a new understanding
reframing/relabeling
✓ stating problem in a different way so a client can see possible solutions
phases of intervention/treatment
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✓ Engagement with client, Assessment of strengths and needs, Planning intervention
Intervention
✓ Evaluation of efforts
✓ Termination and anticipation of future needs
✓ *also called the problem solving approach
stages of change
✓ precontemplation, contemplation, preparation, action, maintenance, relapse
preparation stage of change
✓ experimenting with small changes, collecting information about change
complete participant
✓ living the experience as a participant
participant as observer
✓ interacting with those who are participating
observer as participant
✓ limited relationship with others participating - primarily an observer
complete observer
✓ removed from activity, observer only
active listening
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✓ social workers are sitting up straight, leaning towards client in relaxed/open manner
✓ can include commenting on client's statements, asking open-ended q's, making
statements that show listening is occurring
use of silence
✓ shows acceptance of client's feelings, promotes introspection or time to think about
what has been learned
✓ *very effective when used with client who is displaying a high degree of emotion
questioning
✓ using open and closed ended formats to get relevant information in a nonjudgmental
manner
reflecting or validating
✓ show empathetic understanding of clients' problems. Can assist clients in
understanding negative thought patterns
paraphrasing and clarifying
✓ rephrase what the client is saying in order to join together information. Uses
questioning, paraphrasing, and restating to ensure full understanding of clients' ideas
and thoughts
reframing
✓ shows clients that there are different perspectives and ideas that can help change
negative thinking patterns and promote change
genuineness
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