OMIS Exam Notes
1. What is operations management - correct answer ✔The design, operation,
and improvement of manufacturing and service systems
2. What is operations - correct answer ✔A function or system that transforms
inputs into outputs of greater value. The transformation process can be
physical, locational, exchange, psychological, physiological, and informational
3. What is a value chain - correct answer ✔A series of activities from supplier
to customer that add value to a product or service
4. What are the four primary functional areas of a firm - correct answer
✔Marketing, finance/accounting, human resources, and operations/suppliers
5. What is craft production - correct answer ✔The process of handcrafting
products or services for individual customers
6. What is the division of labour - correct answer ✔Dividing a job into a
series of small tasks, each performed by a different worker
7. What are interchangeable parts - correct answer ✔The standardization of
parts, initially as replacement parts, which enabled mass production
8. What is scientific management - correct answer ✔The systematic analysis
of work methods
9. What is mass production - correct answer ✔The high volume production of
a standardized product for a mass market
,10. What is the quality revolution - correct answer ✔An emphasis on quality
and the strategic role of operations - production tied to consumer demand
11. What is lean production - correct answer ✔An adaptation of mass
production that prizes quality and flexibility
12. What is supply chain management - correct answer ✔Managing the flow
of information, products, and services across a network of customers,
enterprises, and suppliers
13. What is competitiveness - correct answer ✔The degree to which a nation
can produce goods and services that meet the test of international markets
14. What is productivity - correct answer ✔The ratio of output to input
15. What is strategy - correct answer ✔Provides direction for achieving a
mission
16. What is strategy formulation - correct answer ✔• Defining a primary task
• Assessing core competencies
• Determining order winners and order qualifiers
• Positioning the firm
• Deploying the strategy
17. What is a primary task - correct answer ✔What is the firm in the business
of doing
, 18. What is a core competencies - correct answer ✔What firm does better
than anyone else
19. What are order winners - correct answer ✔Order winners are what wins
the order
20. What are order qualifiers - correct answer ✔Order qualifiers are what
qualifies an item to be considered for purchase
21. What is speed - correct answer ✔Fast moves, fast adaptations, tight
linkages
22. What is quality - correct answer ✔A way to please the customer
23. What is flexibility - correct answer ✔Ability to adjust to changes in
product mix, production volume, or design
24. What is mass customization - correct answer ✔The mass production of
customized products
25. What is policy deployment - correct answer ✔Translates corporate
strategy into measurable objectives
26. What are Hoshins - correct answer ✔Action plans generated from the
policy deployment process
27. What is a balanced scorecard - correct answer ✔a performance
assessment tool that includes metrics related to customers, processes,
1. What is operations management - correct answer ✔The design, operation,
and improvement of manufacturing and service systems
2. What is operations - correct answer ✔A function or system that transforms
inputs into outputs of greater value. The transformation process can be
physical, locational, exchange, psychological, physiological, and informational
3. What is a value chain - correct answer ✔A series of activities from supplier
to customer that add value to a product or service
4. What are the four primary functional areas of a firm - correct answer
✔Marketing, finance/accounting, human resources, and operations/suppliers
5. What is craft production - correct answer ✔The process of handcrafting
products or services for individual customers
6. What is the division of labour - correct answer ✔Dividing a job into a
series of small tasks, each performed by a different worker
7. What are interchangeable parts - correct answer ✔The standardization of
parts, initially as replacement parts, which enabled mass production
8. What is scientific management - correct answer ✔The systematic analysis
of work methods
9. What is mass production - correct answer ✔The high volume production of
a standardized product for a mass market
,10. What is the quality revolution - correct answer ✔An emphasis on quality
and the strategic role of operations - production tied to consumer demand
11. What is lean production - correct answer ✔An adaptation of mass
production that prizes quality and flexibility
12. What is supply chain management - correct answer ✔Managing the flow
of information, products, and services across a network of customers,
enterprises, and suppliers
13. What is competitiveness - correct answer ✔The degree to which a nation
can produce goods and services that meet the test of international markets
14. What is productivity - correct answer ✔The ratio of output to input
15. What is strategy - correct answer ✔Provides direction for achieving a
mission
16. What is strategy formulation - correct answer ✔• Defining a primary task
• Assessing core competencies
• Determining order winners and order qualifiers
• Positioning the firm
• Deploying the strategy
17. What is a primary task - correct answer ✔What is the firm in the business
of doing
, 18. What is a core competencies - correct answer ✔What firm does better
than anyone else
19. What are order winners - correct answer ✔Order winners are what wins
the order
20. What are order qualifiers - correct answer ✔Order qualifiers are what
qualifies an item to be considered for purchase
21. What is speed - correct answer ✔Fast moves, fast adaptations, tight
linkages
22. What is quality - correct answer ✔A way to please the customer
23. What is flexibility - correct answer ✔Ability to adjust to changes in
product mix, production volume, or design
24. What is mass customization - correct answer ✔The mass production of
customized products
25. What is policy deployment - correct answer ✔Translates corporate
strategy into measurable objectives
26. What are Hoshins - correct answer ✔Action plans generated from the
policy deployment process
27. What is a balanced scorecard - correct answer ✔a performance
assessment tool that includes metrics related to customers, processes,
