Biggby Training Exam Study Guide.

Biggby Training Exam Study Guide. PERC - answerPerception by customers that we respect their time and move them as quickly as possible Every customer leaves the store in a better mood than when the customer arrived Recognize each customer as an individual Consistently produce a high quality beverage Mission Statement - answerCreate one new Biggby Coffee fanatic per day, per store, who will actively promote us to others Cultural Values - answerMake Friends Have Fun Be yourself Share Great Coffee Temperature of Cold Foods - answer34-40 degrees Temperature of Hot Foods - answer135-165 degrees Sanitizer Solution litmus test - answer150-200 parts per million Position Priorities - answerShotpuller Milksteamer Cashier Shots must be pulled between ________________? - answer19 and 23 seconds ©THEBRIGHT EXAM SOLUTIONS 10/30/2024 10:31 PM What to do with shots that have set for longer than 30 seconds? - answerthrow them away Espresso - answer(shotpuller-only drink) Pull shot directly into 10oz cup. Do NOT use shot glasses Americano - answer(shotpuller-only drink) Water with espresso shot on TOP Red Eye - answer(shotpuller-only drink) Black Coffee, Biggby Best unless requested otherwise, with espresso shot on TOP Hot Tea - answer(shotpuller-only drink) A cup, a tea sachet, and hot water from brewer Iced Steamer - answerIced version of a Steamer Milk and flavor stirred over ice Magic Milk - answerAvailable only in 16oz or tall Iced steamer for kids under 10 years old Kid chooses flavor with whipped cream and sprinkles Iced Coffee - answerBiggby Best chilled over ice Cold Brew - answerIced coffee that is brewed without hot water Smooth texture and rich flavor More caffeine per ounce than regular iced coffee Iced Tea - answerTea over ice with or without lemon add raspberry or other flavor if asked Premium Iced Tea - answerMade to order from on of the Harney and Sons tea sachets. Steep half the amount of tea at double strength and poor over ice Lemonade - answerAdd blackberry or Wild Strawberry if asked ©THEBRIGHT EXAM SOLUTIONS 10/30/2024 10:31 PM Orange Juice - answerserved cold but without ice Hot Drink Fundamentals - answer1. Flavor 2. Shots 3. Stir if its a think sauce 4. Milk UNLESS: Americano or Red Eye, then put shots in last Iced Drink Fundamentals - answer1. Always use 2/3 cup ice 2. Milk 3. Flavor 4. Shots 5. Stir NOTE: if it's not a milk based drink, the main liquid is the second ingredient (iced tea, iced coffee, or lemonade) NOTE: never put syrup directly on ice Thick Syrups: stirring is more like chopping Thin Syrups: stir by pushing spoon down center of cup and pulling flavor through drink Frozen Drink Fundamentals - answer1. Frozen Lattes get a heaping cup of ice Cream Freezes get a level cup of ice 2. Tonic 3. Flavor 4. Shots or Base 5. Fruit or Cookies