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Under design of work systems, all jobs need to be designed to add ___ and enable the company to
achieve its objectives - ANSWERValue
(T/F) The work system provides the structure for the productivity of the organization - ANSWER
3 main topics regarding work systems: - ANSWER1. Job design
2. Work measurement
3. Worker compensation
What is job design all about? - ANSWERspecifying the contents and methods of jobs
Goal of job design: - ANSWERto create a work system that is productive and efficient taking into
consideration the costs and benefits of various alternatives
Ergonomics - ANSWERhuman factors in job design, affects design of equipment
Job design success must be understood and agreed to by both ____ and ___ - ANSWERmanagement
and employees
Two schools of job design - ANSWER1. Efficiency school
2. Behavior school
Efficiency school: - ANSWERsystematic, logial
Behavioral school: - ANSWERSatisfaction of needs and wants
, Job rotation - ANSWERWorkers periodically exchange jobs
Job Enrichment - ANSWERIncreasing responsibility for planning and coordination tasks by vertical
loading
Teams - ANSWERempowered to make changes in work process
Advantages of specialization for management - ANSWER1. Simplifies training
2. High productivity
3. Low wage costs
Advantages of specialization for labor - ANSWER1. Low education and skill requirements
2. Minimum responsibilities
3. Little mental effort needed
Disadvantages of specialization for management: - ANSWER1. Difficult to motivate quality
2. Worker dissatisfaction resulting in absenteeism, high turnover, poor attention to quality
Disadvantages of specialization for labor: - ANSWER1. Monotonous work
2. Limited opportunity for advancement
3. Little control over work
4. Little opportunity for self-fulfillment