MGT 411 Exam 2 questions with
complete solutions
Doing additional things to improve the organization and helping one's coworkers means engaging in -
correct answer ✔✔Organizational citizenship behavior
Jeremiah realizes that his team is not sharing information with him, he doesn't have a good sense of
their attitudes and culture. What should Jeremiah do to encourage followers to be more transparent
with him - correct answer ✔✔Ensure that he allows room for his followers to disagree with him
Takahiro has a friendly encouraging personality, and he is intelligent and articulate. As a result, he is
particularly effective at influencing his coworkers. This is an example of - correct answer ✔✔Managing
sideways
Mai prefers verbal communication, and her coworkers prefers written communication. As a result, they
frequently run into communication gaps where one feels a message has been communicated, but the
other does not. Each time, one or both take their complaint to their leader instead of finding a way to
communicate effectively with each other. This scenario demonstrates a failure to - correct answer
✔✔Manage sideways
Melissa manages the product development division of software company, including the team of project
managers. Her supervisor decides to expand their product line, while the same time eliminating two
project manager positions and two quality control positions. Melissa knows that with these changes, the
projects cannot be completed on time, or completed with a satisfactory level of quality. She has spoken
extensively with her supervisor, arguing that her team cannot meet the demands being put on them, but
the stands by his decision. To avoid becoming alienated follower, what should Melissa do next - correct
answer ✔✔Leave the organization
Viktor is a creative problem-solver with strong critical thinking skills, but he shies away from increased
responsibilities and doesn't share ideas with his leader or his team. What type of follower is Viktor -
correct answer ✔✔Alienated
, Petros is careful to be compliant employee. He refrains from disagreeing with his supervisor, and he
offers his support of any idea the supervisor suggest. Petros is demonstrating effective upwards
management - correct answer ✔✔False
How can a follower help after the organizational environment to encourage their coworkers to be
effective followers - correct answer ✔✔Set an example by using critical thinking to challenge the status
quo
When managing sideways, it is good to involve the leader as much as possible to avoid communication
gaps. - correct answer ✔✔False
What is a typical mistake a leader might make when dealing with conformist followers - correct answer
✔✔Assuming the follower is effective
Followers should attempt to compromise when their personal styles and perspectives clash with their
leader's styles and perspectives - correct answer ✔✔True
Marty is a creative problem-solver with strong critical thinking skills. She is highly loyal to her leader and
eager to take on additional responsibilities. What type of follower is Mary - correct answer ✔✔Effective
_____ Refers to being fully committed to one's job and the responsibilities of that job, being a self-
starter , and going above and the minimum requirements of the job - correct answer ✔✔Engagement
Tally works hard to build a good relationship with her manager. She strives to accept and apply feedback,
to work with her leader's goals, and to model the behavior she would like to see from her manager in
return. Tally is demonstrating - correct answer ✔✔Managing up
When dealing with conflict with a peer, it is important to make good assumptions and their motives -
correct answer ✔✔True
Shuang is engaged in her job and highly loyal to her leader. She tires to keep things running smoothly by
doing what she's told reliably, and she does not argue with her leader. She follows instructions rather
than provide alternative ideas to solve the problems. What type of follower is Shuang - correct answer
✔✔Conformist
complete solutions
Doing additional things to improve the organization and helping one's coworkers means engaging in -
correct answer ✔✔Organizational citizenship behavior
Jeremiah realizes that his team is not sharing information with him, he doesn't have a good sense of
their attitudes and culture. What should Jeremiah do to encourage followers to be more transparent
with him - correct answer ✔✔Ensure that he allows room for his followers to disagree with him
Takahiro has a friendly encouraging personality, and he is intelligent and articulate. As a result, he is
particularly effective at influencing his coworkers. This is an example of - correct answer ✔✔Managing
sideways
Mai prefers verbal communication, and her coworkers prefers written communication. As a result, they
frequently run into communication gaps where one feels a message has been communicated, but the
other does not. Each time, one or both take their complaint to their leader instead of finding a way to
communicate effectively with each other. This scenario demonstrates a failure to - correct answer
✔✔Manage sideways
Melissa manages the product development division of software company, including the team of project
managers. Her supervisor decides to expand their product line, while the same time eliminating two
project manager positions and two quality control positions. Melissa knows that with these changes, the
projects cannot be completed on time, or completed with a satisfactory level of quality. She has spoken
extensively with her supervisor, arguing that her team cannot meet the demands being put on them, but
the stands by his decision. To avoid becoming alienated follower, what should Melissa do next - correct
answer ✔✔Leave the organization
Viktor is a creative problem-solver with strong critical thinking skills, but he shies away from increased
responsibilities and doesn't share ideas with his leader or his team. What type of follower is Viktor -
correct answer ✔✔Alienated
, Petros is careful to be compliant employee. He refrains from disagreeing with his supervisor, and he
offers his support of any idea the supervisor suggest. Petros is demonstrating effective upwards
management - correct answer ✔✔False
How can a follower help after the organizational environment to encourage their coworkers to be
effective followers - correct answer ✔✔Set an example by using critical thinking to challenge the status
quo
When managing sideways, it is good to involve the leader as much as possible to avoid communication
gaps. - correct answer ✔✔False
What is a typical mistake a leader might make when dealing with conformist followers - correct answer
✔✔Assuming the follower is effective
Followers should attempt to compromise when their personal styles and perspectives clash with their
leader's styles and perspectives - correct answer ✔✔True
Marty is a creative problem-solver with strong critical thinking skills. She is highly loyal to her leader and
eager to take on additional responsibilities. What type of follower is Mary - correct answer ✔✔Effective
_____ Refers to being fully committed to one's job and the responsibilities of that job, being a self-
starter , and going above and the minimum requirements of the job - correct answer ✔✔Engagement
Tally works hard to build a good relationship with her manager. She strives to accept and apply feedback,
to work with her leader's goals, and to model the behavior she would like to see from her manager in
return. Tally is demonstrating - correct answer ✔✔Managing up
When dealing with conflict with a peer, it is important to make good assumptions and their motives -
correct answer ✔✔True
Shuang is engaged in her job and highly loyal to her leader. She tires to keep things running smoothly by
doing what she's told reliably, and she does not argue with her leader. She follows instructions rather
than provide alternative ideas to solve the problems. What type of follower is Shuang - correct answer
✔✔Conformist
