MNE3701 Assignment 6
(FINAL RESPONSES)
Semester 2, 2024 - DUE
DATE: November 8, 2024
, Having acquired sufficient knowledge and skills on entrepreneurship and small
business management, you must demonstrate practical competencies in
managing small businesses. You should also be able to identify deficiency in the
small business management practices and be able to provide recommendations
for improvement. Visit one small business in your area with an estimated annual
turnover of R2 million. Have interview with the owner. In your interview ask him
how he manages the human resources and finances of his business. You should
also ask him to what extent he utilises technology to support customer
relationship management of his business. Use the information that you have
gathered through the interview and answer the following questions: 1. Discuss
how the owner of the small business you have visited, manages the business’s
human resources. Do you think is there a need for improvement?
If yes, provide recommendations for improvement. (15) 2. Discuss how the owner
of the small business you have visited, manages the business’s finances. Do you
think is there a need for improvement? If yes, provide recommendations for
improvement. (15)
Visit Report: Java Haven Café
1. Human Resource Management
Current Management Practices
During my visit to Java Haven, the owner shared that human resource management is
primarily conducted through informal methods. Staff recruitment predominantly relies on
referrals, utilizing personal connections within the local community. The training process
consists of on-the-job training, where new employees learn as they work. Additionally,
the café provides staff with flexible scheduling options to accommodate their individual
needs. However, the absence of a formal HR policy or employee handbook is evident,
which could lead to ambiguities regarding employee rights and responsibilities.
Assessment of Practices
While Java Haven fosters a friendly and trusting work environment, the lack of
structured HR practices raises concerns. The informal approach may lead to
inconsistencies in areas such as employee training, performance evaluations, and
conflict resolution. Without a standardized process, employees might have different
experiences, affecting their overall job satisfaction and performance.
Recommendations for Improvement
1. Implement Formal HR Policies: Develop a comprehensive employee handbook
that clearly outlines job expectations, descriptions, and company policies. This
(FINAL RESPONSES)
Semester 2, 2024 - DUE
DATE: November 8, 2024
, Having acquired sufficient knowledge and skills on entrepreneurship and small
business management, you must demonstrate practical competencies in
managing small businesses. You should also be able to identify deficiency in the
small business management practices and be able to provide recommendations
for improvement. Visit one small business in your area with an estimated annual
turnover of R2 million. Have interview with the owner. In your interview ask him
how he manages the human resources and finances of his business. You should
also ask him to what extent he utilises technology to support customer
relationship management of his business. Use the information that you have
gathered through the interview and answer the following questions: 1. Discuss
how the owner of the small business you have visited, manages the business’s
human resources. Do you think is there a need for improvement?
If yes, provide recommendations for improvement. (15) 2. Discuss how the owner
of the small business you have visited, manages the business’s finances. Do you
think is there a need for improvement? If yes, provide recommendations for
improvement. (15)
Visit Report: Java Haven Café
1. Human Resource Management
Current Management Practices
During my visit to Java Haven, the owner shared that human resource management is
primarily conducted through informal methods. Staff recruitment predominantly relies on
referrals, utilizing personal connections within the local community. The training process
consists of on-the-job training, where new employees learn as they work. Additionally,
the café provides staff with flexible scheduling options to accommodate their individual
needs. However, the absence of a formal HR policy or employee handbook is evident,
which could lead to ambiguities regarding employee rights and responsibilities.
Assessment of Practices
While Java Haven fosters a friendly and trusting work environment, the lack of
structured HR practices raises concerns. The informal approach may lead to
inconsistencies in areas such as employee training, performance evaluations, and
conflict resolution. Without a standardized process, employees might have different
experiences, affecting their overall job satisfaction and performance.
Recommendations for Improvement
1. Implement Formal HR Policies: Develop a comprehensive employee handbook
that clearly outlines job expectations, descriptions, and company policies. This
