Chapter 1 Operations and Supply Chain Management
Study Questions with Best Solutions 2024
Operations and supply chain management (OSCM) - Correct Answer Is defined as the
design, operation, and improvement of the systems that create and deliver the firm's
primary products and services.
Operations and supply chain processes - Correct Answer Can be conveniently
Categorized, particularly from the view of a producer of consumer products and
services, as planning, sourcing, making, delivering, and returning.
Planning - Correct Answer Consist of the processes needed to operate an existing
supply chain strategy
Sourcing - Correct Answer Involves the selection of suppliers that will deliver the goods
and services needed to create the firm's product
Making - Correct Answer Is where the major product is produced or the service is
provided. The step requires scheduling processes for workers in coordinating material
and other critical resources such as the equipment to support producing or providing the
service
Delivering - Correct Answer Is also referred to as a logistics process. Carriers are
picked to move products to warehouses and customers, coordinate and schedule the
movement of goods and information through the supply network, develop and operate a
network of where houses, and run the information systems that manage the receipt of
orders from customers and the invoicing systems that collect payments from customers
Returning - Correct Answer Involves processes for receiving worn-out, defective, and
excess products back from customers and support from customers who have problems
with delivered products.
Product service bundling - Correct Answer Refers to a company building service
activities into its product offerings for its customers.
Efficiency - Correct Answer Doing something at the lowest possible cost
Effectiveness - Correct Answer Doing the right things to create the most value for the
customer
Value - Correct Answer Which can be abstractly defined as quality divided by price
Benchmarking - Correct Answer A process in which one company studies the
processes of another company to identify best practices
Study Questions with Best Solutions 2024
Operations and supply chain management (OSCM) - Correct Answer Is defined as the
design, operation, and improvement of the systems that create and deliver the firm's
primary products and services.
Operations and supply chain processes - Correct Answer Can be conveniently
Categorized, particularly from the view of a producer of consumer products and
services, as planning, sourcing, making, delivering, and returning.
Planning - Correct Answer Consist of the processes needed to operate an existing
supply chain strategy
Sourcing - Correct Answer Involves the selection of suppliers that will deliver the goods
and services needed to create the firm's product
Making - Correct Answer Is where the major product is produced or the service is
provided. The step requires scheduling processes for workers in coordinating material
and other critical resources such as the equipment to support producing or providing the
service
Delivering - Correct Answer Is also referred to as a logistics process. Carriers are
picked to move products to warehouses and customers, coordinate and schedule the
movement of goods and information through the supply network, develop and operate a
network of where houses, and run the information systems that manage the receipt of
orders from customers and the invoicing systems that collect payments from customers
Returning - Correct Answer Involves processes for receiving worn-out, defective, and
excess products back from customers and support from customers who have problems
with delivered products.
Product service bundling - Correct Answer Refers to a company building service
activities into its product offerings for its customers.
Efficiency - Correct Answer Doing something at the lowest possible cost
Effectiveness - Correct Answer Doing the right things to create the most value for the
customer
Value - Correct Answer Which can be abstractly defined as quality divided by price
Benchmarking - Correct Answer A process in which one company studies the
processes of another company to identify best practices
