MHA PEREGRINE QUESTIONS AND ANSWERS
Workers in a workplace can help avoid cross-cultural misunderstandings by
A. cultivating cultural understanding of fellow workers and customers/clients B.
maintaining a professional appearance at all times
C. interacting with others influenced by their own cultural beliefs
D. not serving customers/clients with whom they feel uncomfortable
A. cultivating cultural understanding of fellow workers and customers/clients
_____ environments engender increased knowledge and respect for the health team
members for each other.
A. Collaborative and aggressive
B. Collaborative and passive
C. Collaborative and reactive
D. Collaborative and participative
D. Collaborative and participative
All of these are guidelines for establishing and preserving long-term relationship except
_____.
A. understand the mission, strategic priorities
B. try to limit transparency in communicating information
C. reach out to stakeholders at the program onset
D. keep an open communication flow exchange
B. try to limit transparency in communicating information
In contrast with constructive accountability, _____ is a process in which two or more
people or groups discuss their needs and differences of opinion and eventually develop
a solution.
A. ethical conflict
B. legal conflict
C. constructive conflict
D. neutral conflict
C. constructive conflict
Sound ______ strategies are needed to create a healthy organization culture in which
subordinates, team members, and leaders achieve results.
A. financial
B. operational
,C. communication
D. accounting
C. communication
The strategic plans are usually the responsibility of ____________.
A. lower management
B. middle management
C. senior management
D. outside managers
C. senior management
Self-aware leaders exhibit which of the following characteristics?
A. They know themselves, including strengths and weaknesses.
B. They delegate their decisions to others.
C. They do not seek feedback from others.
D. They do not have high self-esteem.
A. They know themselves, including strengths and weaknesses
Leaders have a responsibility to _____ and ___ change.
A. understand; respond to
B. facilitate; enable
C. interpret; communicate
D. participate; involve
B. facilitate; enable
Managing employees' emotions in the change initiatives can be very _____ to the
leaders.
A. easy
B. demanding
C. informal
D. uncomplicated
B. demanding
Presenting the evidence of a problem in a ________ manner is the crucial first step to
the comprehension that presages behavior changes.
A. nonthreatening
, B. threatening
C. aggressive
D. fun
A. nonthreatening
Which of the following is most likely to give employees a reason to act ethically and to
be more innovative?
A. Salary penalties for poor work.
B. Fear of retribution from upper administration.
C. Having an informal back door relationship with the upper administration.
D. Empowerment and autonomy over their work.
D. Empowerment and autonomy over their work.
_____ allows health system managers, policy makers, and clinicians to find ways of
implementing the desired conditions for workers while meeting the expectations of
patients.
A. Negotiation
B. Teamwork
C. Political maneuvering
D. Resource allocation
B. Teamwork
Examples of healthcare organizations collaborating on a range of project include the
following except_ .
A. health and social care partners working collaboratively across a region to improve the
provision of Urgent Care services
B. price fixing arrangements
C. community Healthcare and Acute Care partners working collaboratively to reduce
excess bed days
D. the development of a joint cancer strategy involving multiple organizations, third
sector partners and others
B. price fixing arrangements
Marked by the growing use and influence of emerging/disruptive technologies - cloud,
mobile devices, big data, advanced analytics, and others, system thinking is ________.
A. a luxury that can't be afforded
B. a business survival strategy
C. can be ignored
D. costly
Workers in a workplace can help avoid cross-cultural misunderstandings by
A. cultivating cultural understanding of fellow workers and customers/clients B.
maintaining a professional appearance at all times
C. interacting with others influenced by their own cultural beliefs
D. not serving customers/clients with whom they feel uncomfortable
A. cultivating cultural understanding of fellow workers and customers/clients
_____ environments engender increased knowledge and respect for the health team
members for each other.
A. Collaborative and aggressive
B. Collaborative and passive
C. Collaborative and reactive
D. Collaborative and participative
D. Collaborative and participative
All of these are guidelines for establishing and preserving long-term relationship except
_____.
A. understand the mission, strategic priorities
B. try to limit transparency in communicating information
C. reach out to stakeholders at the program onset
D. keep an open communication flow exchange
B. try to limit transparency in communicating information
In contrast with constructive accountability, _____ is a process in which two or more
people or groups discuss their needs and differences of opinion and eventually develop
a solution.
A. ethical conflict
B. legal conflict
C. constructive conflict
D. neutral conflict
C. constructive conflict
Sound ______ strategies are needed to create a healthy organization culture in which
subordinates, team members, and leaders achieve results.
A. financial
B. operational
,C. communication
D. accounting
C. communication
The strategic plans are usually the responsibility of ____________.
A. lower management
B. middle management
C. senior management
D. outside managers
C. senior management
Self-aware leaders exhibit which of the following characteristics?
A. They know themselves, including strengths and weaknesses.
B. They delegate their decisions to others.
C. They do not seek feedback from others.
D. They do not have high self-esteem.
A. They know themselves, including strengths and weaknesses
Leaders have a responsibility to _____ and ___ change.
A. understand; respond to
B. facilitate; enable
C. interpret; communicate
D. participate; involve
B. facilitate; enable
Managing employees' emotions in the change initiatives can be very _____ to the
leaders.
A. easy
B. demanding
C. informal
D. uncomplicated
B. demanding
Presenting the evidence of a problem in a ________ manner is the crucial first step to
the comprehension that presages behavior changes.
A. nonthreatening
, B. threatening
C. aggressive
D. fun
A. nonthreatening
Which of the following is most likely to give employees a reason to act ethically and to
be more innovative?
A. Salary penalties for poor work.
B. Fear of retribution from upper administration.
C. Having an informal back door relationship with the upper administration.
D. Empowerment and autonomy over their work.
D. Empowerment and autonomy over their work.
_____ allows health system managers, policy makers, and clinicians to find ways of
implementing the desired conditions for workers while meeting the expectations of
patients.
A. Negotiation
B. Teamwork
C. Political maneuvering
D. Resource allocation
B. Teamwork
Examples of healthcare organizations collaborating on a range of project include the
following except_ .
A. health and social care partners working collaboratively across a region to improve the
provision of Urgent Care services
B. price fixing arrangements
C. community Healthcare and Acute Care partners working collaboratively to reduce
excess bed days
D. the development of a joint cancer strategy involving multiple organizations, third
sector partners and others
B. price fixing arrangements
Marked by the growing use and influence of emerging/disruptive technologies - cloud,
mobile devices, big data, advanced analytics, and others, system thinking is ________.
A. a luxury that can't be afforded
B. a business survival strategy
C. can be ignored
D. costly
