©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
Cob 204 Final Exam Review (Tom Dillon)
Study Guide Solutions
Chapter 8 - ANSWER✔✔-Processes and Organizations
Structured Process - ANSWER✔✔-Formally defined, standardized process that involves day-to-day
operations.
Ex: Making a return, placing an order, etc.
Dynamic Process - ANSWER✔✔-Flexible, informal, and adaptive processes that normally involve strategic
and less structured managerial (Tactical) decisions and activities.
Structured vs. Dynamic - ANSWER✔✔-Structured:
- Formally defined with a written procedure
- Often written into a doc, such as a procedures manual
Page 1/37
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- Often done for years ("This is the way we do it")
Dynamic:
- Flexible, informative, adaptive
- Often come from less structured strategic/managerial (tactical decisions)
- Requires human judgment
Workgroup processes - (1 of 3 major processes) - ANSWER✔✔-Procedures that enable workgroups to
fulfill the charter, purpose, and goals of a particular group or department
* These are "common processes" also known as "functions" regularly found in a department *
Functional Information Systems - ANSWER✔✔-Workgroup information systems that support a particular
business function. (Cash register that records all transactions)
Example:
Sales & Marketing >> Brand management
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Operations >> Order entry
Manufacturing >> Inventory
Customer Service >> Customer support
Human Resources >> Recruiting
Accounting >> Budgeting
Workgroup IS - ANSWER✔✔-Exists to support one or more processes within the workgroup
Functional IS - ANSWER✔✔-When workgroup IS uses 2 or 3 different IS to support processes
Ex: Operations management, General ledger, & Cost accounting systems
Functional Application - ANSWER✔✔-The program component of a functional IS
Enterprise Processes - (2 of 3 major processes) - ANSWER✔✔-Organization-wide (enterprise) or spanning
via multiple departments
Ex:
Customer Relationship Management (CRM) >> attract, sell, support
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Ex:
Enterprise Relationship Planning (ERP) >> manufacture, inventory, distribute
Enterprise IS - ANSWER✔✔-Supports one or more enterprise processes
Inter-Enterprise Processes - (3 of 3 major processes) - ANSWER✔✔-Spans 2 or more organizations
- All organizations have an inter-locking process
- Class Ex: Coronavirus test kits
Inter-Enterprise IS - ANSWER✔✔-Supports one or more inter-enterprise processes
Process Efficiency - (1 of 2 improving processes) - ANSWER✔✔-The amount of effort or input required to
do the process.
> The ratio of process OUTPUTS to INPUTS (output : input)
> Mostly QUANTITATIVE ; speed without errors
Page 4/37
FIRST PUBLISH OCTOBER 2024
Cob 204 Final Exam Review (Tom Dillon)
Study Guide Solutions
Chapter 8 - ANSWER✔✔-Processes and Organizations
Structured Process - ANSWER✔✔-Formally defined, standardized process that involves day-to-day
operations.
Ex: Making a return, placing an order, etc.
Dynamic Process - ANSWER✔✔-Flexible, informal, and adaptive processes that normally involve strategic
and less structured managerial (Tactical) decisions and activities.
Structured vs. Dynamic - ANSWER✔✔-Structured:
- Formally defined with a written procedure
- Often written into a doc, such as a procedures manual
Page 1/37
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
- Often done for years ("This is the way we do it")
Dynamic:
- Flexible, informative, adaptive
- Often come from less structured strategic/managerial (tactical decisions)
- Requires human judgment
Workgroup processes - (1 of 3 major processes) - ANSWER✔✔-Procedures that enable workgroups to
fulfill the charter, purpose, and goals of a particular group or department
* These are "common processes" also known as "functions" regularly found in a department *
Functional Information Systems - ANSWER✔✔-Workgroup information systems that support a particular
business function. (Cash register that records all transactions)
Example:
Sales & Marketing >> Brand management
Page 2/37
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
Operations >> Order entry
Manufacturing >> Inventory
Customer Service >> Customer support
Human Resources >> Recruiting
Accounting >> Budgeting
Workgroup IS - ANSWER✔✔-Exists to support one or more processes within the workgroup
Functional IS - ANSWER✔✔-When workgroup IS uses 2 or 3 different IS to support processes
Ex: Operations management, General ledger, & Cost accounting systems
Functional Application - ANSWER✔✔-The program component of a functional IS
Enterprise Processes - (2 of 3 major processes) - ANSWER✔✔-Organization-wide (enterprise) or spanning
via multiple departments
Ex:
Customer Relationship Management (CRM) >> attract, sell, support
Page 3/37
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
Ex:
Enterprise Relationship Planning (ERP) >> manufacture, inventory, distribute
Enterprise IS - ANSWER✔✔-Supports one or more enterprise processes
Inter-Enterprise Processes - (3 of 3 major processes) - ANSWER✔✔-Spans 2 or more organizations
- All organizations have an inter-locking process
- Class Ex: Coronavirus test kits
Inter-Enterprise IS - ANSWER✔✔-Supports one or more inter-enterprise processes
Process Efficiency - (1 of 2 improving processes) - ANSWER✔✔-The amount of effort or input required to
do the process.
> The ratio of process OUTPUTS to INPUTS (output : input)
> Mostly QUANTITATIVE ; speed without errors
Page 4/37
