NUR 2356 Exam 1 Module 2
1. What is communication
Answer
Two way process of sending and receiving messages
2. Communication consists of
Answer
Verbal and nonverbal
3. Communication Process consists of
Answer
Sender, Enconding, receiver, Decoding and Feedback
4. What does Verbal Communication
Answer
Written or spoken word
Vocabulary, Pacing, Intonation, Clarity and Brevity, Timing and Relevance, Credibil- ity, Humor
5. Non-Verbal Message cues
Answer
The body language that accompanies the spoken word
, Facial expression, Posture or Gait, Personal Appearance, Gestures, Touch
6. What is Therapeutic Relationship
Answer
Helps achieve an improvement in the pa- tient's health.
Helps gain knowledge & information; ability to work through issues, concerns, treatment and
care plan.
focuses on improving the health of the client whether an individual or community
7. What is Therapeutic communication
Answer
client-centered communication directed at achieving client goals à establishes the therapeutic
relationship. It is the heart of caring
8. What is the 1st communication phases for therapeutic relationship
Answer
Pre-in- teraction
This begins with the collection of data
(ex. Health Record Demographic Data, Chief Complaint or Diagnosis, Lab results, etc.).
As a patient, this phase starts when the need for healthcare is identified.
As a student, this phase is started as you prepare for the clinical experience
9. What is the 2nd communication phases for therapeutic relationship
Answer
Orien- tation
1. What is communication
Answer
Two way process of sending and receiving messages
2. Communication consists of
Answer
Verbal and nonverbal
3. Communication Process consists of
Answer
Sender, Enconding, receiver, Decoding and Feedback
4. What does Verbal Communication
Answer
Written or spoken word
Vocabulary, Pacing, Intonation, Clarity and Brevity, Timing and Relevance, Credibil- ity, Humor
5. Non-Verbal Message cues
Answer
The body language that accompanies the spoken word
, Facial expression, Posture or Gait, Personal Appearance, Gestures, Touch
6. What is Therapeutic Relationship
Answer
Helps achieve an improvement in the pa- tient's health.
Helps gain knowledge & information; ability to work through issues, concerns, treatment and
care plan.
focuses on improving the health of the client whether an individual or community
7. What is Therapeutic communication
Answer
client-centered communication directed at achieving client goals à establishes the therapeutic
relationship. It is the heart of caring
8. What is the 1st communication phases for therapeutic relationship
Answer
Pre-in- teraction
This begins with the collection of data
(ex. Health Record Demographic Data, Chief Complaint or Diagnosis, Lab results, etc.).
As a patient, this phase starts when the need for healthcare is identified.
As a student, this phase is started as you prepare for the clinical experience
9. What is the 2nd communication phases for therapeutic relationship
Answer
Orien- tation
