GEB3213 FSU EXAM 1 QUESTIONS AND ANSWERS

Society - ANS- A community, nations, or broad grouping of people having common traditions, institutions, and collective activities and interests Culture - ANS- The characteristic features of everyday life shared by people in a particular place or time Business culture - ANS- The norms, values, and beliefs that pertain to all aspects of doing business in a culture. Language used while conducting business informs how we view tasks, accomplish goals, and build relationships emotional literacy - ANS- the capacity to perceive and to express feelings, especially as they surround intimate relationships Discourse - ANS- Written or spoken communication or debate Learned behavior code switch - ANS- We use different vocab and ways of speaking/communicating in different situations and with different people Workplace alienation - ANS- Feeling disconnected from co-workers, because business relationships lack intimacy we're accustomed to outside of work Metaphor - ANS- figure of speech comparing two different things Idioms - ANS- words and phrases that mean something different from the literal meanings of the words (it's a dog eat dog world) Reciprocity - ANS- Mutual benefit zero-sum game - ANS- a situation in which one person's gain is another's loss Individualism - ANS- giving priority to one's own goals over group goals and defining one's identity in terms of personal attributes rather than group identifications Collectivism - ANS- giving priority to the goals of one's group (often one's extended family or work group) and defining one's identity accordingly emotional intelligence - ANS- The ability to understand, manage, and effectively express one's own feelings as well as engage and navigate successfully with those of others empathy - ANS- the ability to understand and share the feelings of another sympathy - ANS- feel bad for someone (detached position) Style - ANS- A basic and distinctive mode of expression. can be defined as a persons individual voice expressed through creative diction and syntax Diction - ANS- the choice and use of words and phrases in speech or writing. Syntax - ANS- The arrangement of words and phrases to create well-formed sentences in a language. verbal fillers - ANS- vocalized pauses in which a speaker inserts sounds such as "uh" code switching - ANS- switching back and forth between one linguistic variant and another depending on the cultural context authored content - ANS- -unstructured content in a wide variety of formats. Authored content are creations that are attributed to an individual or identifiable entity -ex-emails, texts grammar - ANS- in a language, a system of rules that enables us to communicate with and understand others revision - ANS- the act of rewriting something to correct it or make it more official Direct message - ANS- present the main point of a message, well, directly. Main purpose is to give receiver unvarnished information Indirect Message - ANS- Its main purpose is to deliver difficult or negative news in such a way as to soften the blow. Routine Direct Message Approach Should Have... - ANS- 1. Clear Content 2. Positive, Tone 3. Proper Form Routine Messages (Direct Approach) - ANS- 1. Clear Content - Provide info clearly 2. Positive Tone 3. Proper Form Routine Message Format - ANS- First Paragraph: Section contains a sentence right up front that clearly lays out the purpose of the message Middle Paragraph: Provides further explanation or details regarding the main message Closing Paragraph: Section ends the routine message in a positive or neutral way. Persuasive message - ANS- Designed to make a reader want to take action immediately; must contain interesting and persuasive information Persuasive Message Format - ANS- Know your Audience Know the Product Know the Desired action AIDA Format - ANS- A - Grab the reader's ATTENTION I - Introduce and arouse INTEREST in the product D - Create DESIRE for the product through solid evidence A - request ACTION Ethos - ANS- Ethical appeal, appeal to authority Pathos - ANS- Appeal to emotion Logos - ANS- Appeal to logic Negative News Messages - ANS- Selling the bad news: listener must accept situation Emphasizing the positive Making it clear: no indirect delivery Protecting you and your company: Avoid conciliatory language SEMP Indirect Message Format - ANS- Buffer paragraph; Helps soften the bad news Explanation: thorough explanation Bad news: Put in the middle paragraph Alternative: Deliver a positive spin as well Closing: A bad news message should end in either a positive or neutral tone BEBAC Indirect Message Format - ANS- BEBAC Buffer Explaination Bad news Alternative Closing Improving Emotional Intelligence - ANS- - Reducing negative emotions - Reducing fear of rejection - Reducing stress - Being assertive and expressing difficult emotion - bouncing back from adversity Plural - ANS- More than one No plural form of any noun uses an apostrophe (i.e. Cats, Dogs ) Possessive - ANS- showing ownership If a noun ends in "s" in both singular/plural form you can add an apostrophe at the end (i.e. Company's agenda was not clear) = Singular Possesive Apostrophe - ANS- used to show omission of letters To show plural form of lower case letters Also used when expressing the plural of a letter (do not need apostrophe when expressing the plural of a capital city or when talking about a particular decade) (i.e. It's = It is) (its = possessive pronoun) Possessive Plural - ANS- Add an apostrophe to the plural possessor noun ending in "s", for example, "the girls' father". This means the father of the girls Purpose of Commas - ANS- 1. separating independent clauses 2. offsetting intro/dependent clauses 3. separating things in a list 4. offsetting conjunctive adverbs 5. Separating city and state names independent clause - ANS- a group of words that contains a noun and verb and expresses a complete thought (i.e. Sandra walked to the beach) dependent clause - ANS- does not express a complete thought and cannot stand alone as a sentence (i.e. When Sandra walked to the beach) comma splice - ANS- two sentences joined INCORRECTLY with only a comma (e.g., I have always liked you, I like her too.)