Questions And Answers
Process that is conscious use of words, either spoken or written - ANS Verbal Communication
Space ranging from 18 inches to 4 feet - ANS Casual-personal space
This technique uses all of the sense to interpret verbal and non-verbal messages. - ANS Active
Listening
This technique encourages elaboration and discourages answering questions with one or two
words. An example would be "Tell me more about..." - ANS Open-ended questions
This is patient-centered communication with a goal to promote a greater understanding of a
patient's needs, concerns, and feelings. - ANS Therapeutic Communication
To complete the communication process, the receiver will send ___________, or a return
message, that indicates the message has been received, processed, and comprehended. - ANS
Feedback
Four personal space-distance zones have been identified for use in the United States. Which
one is associated with a distance range of 4 to 12 feet? - ANS Social-consultive zone
Refers to a client's ability to understand basic health information? - ANS Healthy Literacy
This phase of illness refers to a person who "doesn't feel good" and has general aches and
fatigue? - ANS Prodromal
A patient interview that involves using closed ended questions to get specific information? -
ANS Directive Interview
A disturbance in speech planning and speech production. - ANS Expressive Aphasia
A form of communication that uses facial expressions, posture, body positioning, gestures or
touch. - ANS Nonverbal Communication
Shared values, beliefs and practices - ANS Culture