A _____________ is a formal, written form of communication used when your message is being
sent to an individual outside of your organization. business letter
In a professional workplace, it is not appropriate to send a handwritten note to acknowledge
special events in careers or personal lives. False
_______________ may be necessary for an employee evaluation, for advancement, in an
instance in which a policy is not enforced, or when an abnormal event has occurred that has the
potential to evolve into conflict at a later date. Documentation
Formal presentations include three elements:
verbal content
visual content
support content True
__________ is an informal language used among a particular group. Slang
, Career Readiness Questions And Answers
When sending an e-mail, ensure the subject line clearly and concisely describes the purpose of
the message. True
Avoid using the word ____________ in a subject line. Urgent
Cc in e-mail means: Courtesy copy
______________ should be used only for brief, informal communications. Texting
When answering a call, try to answer on the ___________ ring. first
_____________ messages are a part of business communication. Voice mail
Businesses/companies use social media tools such as LinkedIn, blogs and Instagram for
marketing purposes. True
A ____________ is a collaborative Web site where users have the ability to edit and contribute to
the site. wiki