GEB 3213 Exam 1 with complete
solutions
1. ii_____ iirefers iito iiyour iisense iiof iiself iiand iiawareness iiof iiwho iiyou iiare.
a. iiIntuition
b. iiSelf-awareness
c. iiSelf-concept
d. iiIntrospection
e. iiSelf-perception ii- iiAnswers ii-c. iiSelf-concept
2. iiMegan iiwas iiassessing iiher iicareer iioptions iibefore iishe iidecided iito iitake iiup iia
iicourse iion iiher iiskills. iiShe iirealized iithat iishe iiwas iihappy iitalking iito iipeople iiand
iihelping iithem iiout; iithis iicould iihelp iiher iiin iia iicustomer iifacing iijob. iiWhat iiMegan iiwas
iitrying iito iirealize iiwas iiher ii.
a. iisixth iisense
b. iisubconscious iidrive
c. iicharacter
d. iipersonality iitype
e. iiself-concept ii- iiAnswers ii-e. iiself-concept
3. iiWhich iiof iithe iifollowing iidoes iinot iireflect iione's iiself-concept? ii
a. iiParents
b. iiClothes
c. iiFriends
d. iiProfessional iichoice
e. iiInterests ii- iiAnswers ii-a. iiParents
4. iiWhich iiof iithe iifollowing iiis iinot iitrue iiabout iicommunication? ii
a. iiIt iiinfluences iiyour iithinking iiabout iiyourself iiand iiothers.
b. iiIt iiinfluences iihow iiyou iilearn.
c. iiIt iirepresents iiyou iiand iiyour iiemployer.
d. iiIt iiis iidesired iiby iibusiness iiand iiindustry.
e. iiIt iireflects iiyour iisocio-economic iibackground. ii- iiAnswers ii-e. iiIt iireflects iiyour iisocio-
economic iibackground.
5. iiThe iistudy iimentioned iiin iithe iitext iifound iithat ii_____ iiis iiboth iia ii"marker" iiof iihigh-
skill, iihigh-wage, iiprofessional iiwork iiand iia ii'gatekeeper' iiwith iiclear iiequity iiimplications.
a. iispeaking
b. iieducation
c. iireading
d. iiwriting
,e. iiethics ii- iiAnswers ii-d. iiwriting
6. iiIt iiis iiestimated iithat iiover ii_____ iimillion iiAmericans iiare iiilliterate, iiunable iito
iifunctionally iiread iior iiwrite.
a. ii40
b. ii2
c. ii20
d. ii6
e. ii12 ii- iiAnswers ii-a. ii40
7. iiWhich iiof iithe iifollowing iiis iinot iia iicritical iiterm iiin iithe iidefinition iiof iicommunication?
a. iiProcess
b. iiUnderstanding
c. iiStatus
d. iiSharing
e. iiMeaning ii- iiAnswers ii-c. iiStatus
8. iiFred iiis iinarrating iihis iiidea iito iihis iisupervisor iion iihow iito iiimprove iithe iiquality iiof iithe
iiwork iiin iihis iidepartment. iiPriscilla, iihis iisupervisor, iilistens iiintently, iiperceives iihis iipoint
iiof iiview, iiinterprets iihis iisuggestions, iiand iirelates iithe iiinterpretation iito iiher iiown iiidea
iiof iiquality iiimprovement. iiWhat iiis iiPriscilla iidoing?
a. iiReviewing
b. iiUnderstanding
c. iiProviding iifeedback
d. iiModerating
e. iiQuantifying ii- iiAnswers ii-b. iiUnderstanding
9. iiIn iicommunication, ii_____ iioccurs iiwhen iiyou iiconvey iithoughts, iifeelings, iiideas iior
iiinsights iito iiothers.
a. iireviewing
b. iiunderstanding
c. iifeedback
d. iisharing
e. iimoderating ii- iiAnswers ii-d. iisharing
10. ii_____ iiis iicomposed iiof iimessages iithe iireceiver iisends iiback iito iithe iisource.
a. iiMedium
b. iiFeedback
c. iiChannel
d. iiReverse iicommunication
e. iiMeaning ii- iiAnswers ii-b. iiFeedback
11. iiSharing iiwith iiyourself iiis iicalled:
a. iiintrapersonal iicommunication.
b. iifeedback.
c. iiprovisional iifeedback.
,d. iireverse iicommunication.
e. iiself-monitoring. ii- iiAnswers ii-a. iiintrapersonal iicommunication
12. iiWhen iiyou iibring iiideas iito iiconsciousness, iiponder iihow iiyou iifeel iiabout
iisomething, iior iifigure iiout iithe iisolution iito iia iiproblem iiand iihave iia iiclassic ii"Aha!"
iimoment iiwhere iisomething iibecomes iiclear, iiyou iiare iiengaging iiin:
a. iiself-analysis.
b. iiintrapersonal iicommunication.
c. iiprovisional iifeedback.
d. iireverse iicommunication.
e. iiself-monitoring. ii- iiAnswers ii-b. iiintrapersonal iicommunication.
13. iiSheila iiis iidelivering iia iimessage iito iiher iicolleagues. iiShe iiensures iithat iithere iiare
iino iiunintended iimessages iiin iiher iitone iiof iivoice, iibody iilanguage, iior iiclothing. iiShe
iichooses iithe iiperfect iiwords iito iiconvey iithe iiintended iimeaning. iiBy iiwatching iiher
iiaudience's iireaction, iishe iiperceives iihow iiwell iithey iireceived iithe iimessage, iiand
iiresponds iiwith iiclarification iior iisupporting iiinformation. iiSheila iiis iithe ii_____ iiof iithe
iimessage.
a. iimedium
b. iicontext
c. iiintermediary
d. iichannel
e. iisource ii- iiAnswers ii-e. iisource
14. iiFace-to-face iiconversations, iispeeches, iitelephone iiconversations, iivoice iimail
iimessages, iiradio, iiare iipublic iiaddress iisystems iiare iiexamples iiof:
a. iimessages.
b. iicontexts.
c. iichannels.
d. iireceivers.
e. iisources. ii- iiAnswers ii-c. iichannels.
15. iiAll iiof iithe iifollowing iistatements iiabout iifeedback iiare iitrue iiexcept:
a. iiIt iiprovides iian iiopportunity iifor iithe iisource iito iiask iifor iiclarification.
b. iiIt iican iiindicate iithat iithe iisource iicould iimake iithe iimessage iimore iiinteresting.
c. iiAs iithe iiamount iiof iifeedback iiincreases, iithe iiaccuracy iiof iicommunication iialso
iiincreases.
d. iiIt iisignals iithe iisource iito iisee iihow iiwell iithe iimessage iiwas iireceived.
e. iiIt iiis iicomposed iiof iimessages iithe iireceiver iisends iiback iito iithe iisource. ii- iiAnswers
ii-a. iiIt iiprovides iian iiopportunity iifor iithe iisource iito iiask iifor iiclarification.
16. iiWhich iiof iithe iifollowing iistatements iiabout iienvironment iiis iinot iitrue?
a. iiPeople iimay iibe iiless iilikely iito iihave iian iiintimate iiconversation iiwhen iithey iican iionly
iisee iieach iiother iifrom iiacross iithe iiroom.
b. iiThe iienvironment iican iiinclude iithe iitables, iichairs, iilighting, iiand iisound iiequipment
iithat iiare iiin iithe iiroom.
, c. iiThe iienvironment iican iialso iiinclude iifactors iilike iiformal iidress.
d. iiPeople iimay iibe iimore iilikely iito iihave iian iiintimate iiconversation iiwhen iithey iiare
iiphysically iiclose iito iieach iiother.
e. iiExpectations iiof iithe iiindividuals iiinvolved iiare iialso iipart iiof iithe iienvironment. ii-
iiAnswers ii-e. iiExpectations iiof iithe iiindividuals iiinvolved iiare iialso iipart iiof iithe
iienvironment.
17. iiThe ii_____ iiof iithe iicommunication iiinteraction iiinvolves iithe iisetting, iiscene, iiand
iiexpectations iiof iithe iiindividuals iiinvolved.
a. iicontext
b. iiprocess
c. iimedium
d. iichannel
e. iienvironment ii- iiAnswers ii-a. iicontext
18. ii_____ iiis iianything iithat iiblocks iior iichanges iithe iisource's iiintended iimeaning iiof
iithe iimessage.
a. iiIntervention
b. iiInterruption
c. iiChannel iiconflict
d. iiInterference
e. iiDistortion ii- iiAnswers ii-d. iiInterference
19. iiAs iiyou iiare iitalking iito iiyour iicolleague iiover iithe iiphone, iithe iisound iiof iian iiairplane
iiflying iilow iidrowns iiout iipart iiof iiyour iiconversation. iiImmediately iiafter, iiyour iimobile
iiphone iirings, iiagain iidisturbing iithe iiflow iiof iiconversation. iiBoth iiof iithese iiare
iiinstances iiof:
a. iiinterference.
b. iiinterruption.
c. iidistortion.
d. iienvironmental iiconflict.
e. iichannel iiconflict. ii- iiAnswers ii-a. iiinterference.
20. iiYour iicolleague, iiNarain iiRamesh iifrom iiIndia, iifinds iiit iia iibit iistrange iithat iiyou iirefer
iito iiyour iiteachers iiby iiname. iiHe iifeels iihow iiyou iiaddress iisomeone iireflects iiyour
iirespect iifor iithat iiperson. iiBut iiyou iiare iiconfident iithat iiyour iiprofessors iiare
iicomfortable iiwith iihow iiyou iiaddress iithem. iiFrom iia iicommunications iiperspective, iithe
iidifference iihere iiis iione iiof:
a. iienvironment.
b. iichannel.
c. iiunderstanding.
d. iicontext.
e. iifeedback. ii- iiAnswers ii-d. iicontext.
_____ iiis iiwhat iihappens iiwhen iiyour iiown iithoughts iioccupy iiyour iiattention iiwhile iiyou
iiare iihearing, iior iireading, iia iimessage.
solutions
1. ii_____ iirefers iito iiyour iisense iiof iiself iiand iiawareness iiof iiwho iiyou iiare.
a. iiIntuition
b. iiSelf-awareness
c. iiSelf-concept
d. iiIntrospection
e. iiSelf-perception ii- iiAnswers ii-c. iiSelf-concept
2. iiMegan iiwas iiassessing iiher iicareer iioptions iibefore iishe iidecided iito iitake iiup iia
iicourse iion iiher iiskills. iiShe iirealized iithat iishe iiwas iihappy iitalking iito iipeople iiand
iihelping iithem iiout; iithis iicould iihelp iiher iiin iia iicustomer iifacing iijob. iiWhat iiMegan iiwas
iitrying iito iirealize iiwas iiher ii.
a. iisixth iisense
b. iisubconscious iidrive
c. iicharacter
d. iipersonality iitype
e. iiself-concept ii- iiAnswers ii-e. iiself-concept
3. iiWhich iiof iithe iifollowing iidoes iinot iireflect iione's iiself-concept? ii
a. iiParents
b. iiClothes
c. iiFriends
d. iiProfessional iichoice
e. iiInterests ii- iiAnswers ii-a. iiParents
4. iiWhich iiof iithe iifollowing iiis iinot iitrue iiabout iicommunication? ii
a. iiIt iiinfluences iiyour iithinking iiabout iiyourself iiand iiothers.
b. iiIt iiinfluences iihow iiyou iilearn.
c. iiIt iirepresents iiyou iiand iiyour iiemployer.
d. iiIt iiis iidesired iiby iibusiness iiand iiindustry.
e. iiIt iireflects iiyour iisocio-economic iibackground. ii- iiAnswers ii-e. iiIt iireflects iiyour iisocio-
economic iibackground.
5. iiThe iistudy iimentioned iiin iithe iitext iifound iithat ii_____ iiis iiboth iia ii"marker" iiof iihigh-
skill, iihigh-wage, iiprofessional iiwork iiand iia ii'gatekeeper' iiwith iiclear iiequity iiimplications.
a. iispeaking
b. iieducation
c. iireading
d. iiwriting
,e. iiethics ii- iiAnswers ii-d. iiwriting
6. iiIt iiis iiestimated iithat iiover ii_____ iimillion iiAmericans iiare iiilliterate, iiunable iito
iifunctionally iiread iior iiwrite.
a. ii40
b. ii2
c. ii20
d. ii6
e. ii12 ii- iiAnswers ii-a. ii40
7. iiWhich iiof iithe iifollowing iiis iinot iia iicritical iiterm iiin iithe iidefinition iiof iicommunication?
a. iiProcess
b. iiUnderstanding
c. iiStatus
d. iiSharing
e. iiMeaning ii- iiAnswers ii-c. iiStatus
8. iiFred iiis iinarrating iihis iiidea iito iihis iisupervisor iion iihow iito iiimprove iithe iiquality iiof iithe
iiwork iiin iihis iidepartment. iiPriscilla, iihis iisupervisor, iilistens iiintently, iiperceives iihis iipoint
iiof iiview, iiinterprets iihis iisuggestions, iiand iirelates iithe iiinterpretation iito iiher iiown iiidea
iiof iiquality iiimprovement. iiWhat iiis iiPriscilla iidoing?
a. iiReviewing
b. iiUnderstanding
c. iiProviding iifeedback
d. iiModerating
e. iiQuantifying ii- iiAnswers ii-b. iiUnderstanding
9. iiIn iicommunication, ii_____ iioccurs iiwhen iiyou iiconvey iithoughts, iifeelings, iiideas iior
iiinsights iito iiothers.
a. iireviewing
b. iiunderstanding
c. iifeedback
d. iisharing
e. iimoderating ii- iiAnswers ii-d. iisharing
10. ii_____ iiis iicomposed iiof iimessages iithe iireceiver iisends iiback iito iithe iisource.
a. iiMedium
b. iiFeedback
c. iiChannel
d. iiReverse iicommunication
e. iiMeaning ii- iiAnswers ii-b. iiFeedback
11. iiSharing iiwith iiyourself iiis iicalled:
a. iiintrapersonal iicommunication.
b. iifeedback.
c. iiprovisional iifeedback.
,d. iireverse iicommunication.
e. iiself-monitoring. ii- iiAnswers ii-a. iiintrapersonal iicommunication
12. iiWhen iiyou iibring iiideas iito iiconsciousness, iiponder iihow iiyou iifeel iiabout
iisomething, iior iifigure iiout iithe iisolution iito iia iiproblem iiand iihave iia iiclassic ii"Aha!"
iimoment iiwhere iisomething iibecomes iiclear, iiyou iiare iiengaging iiin:
a. iiself-analysis.
b. iiintrapersonal iicommunication.
c. iiprovisional iifeedback.
d. iireverse iicommunication.
e. iiself-monitoring. ii- iiAnswers ii-b. iiintrapersonal iicommunication.
13. iiSheila iiis iidelivering iia iimessage iito iiher iicolleagues. iiShe iiensures iithat iithere iiare
iino iiunintended iimessages iiin iiher iitone iiof iivoice, iibody iilanguage, iior iiclothing. iiShe
iichooses iithe iiperfect iiwords iito iiconvey iithe iiintended iimeaning. iiBy iiwatching iiher
iiaudience's iireaction, iishe iiperceives iihow iiwell iithey iireceived iithe iimessage, iiand
iiresponds iiwith iiclarification iior iisupporting iiinformation. iiSheila iiis iithe ii_____ iiof iithe
iimessage.
a. iimedium
b. iicontext
c. iiintermediary
d. iichannel
e. iisource ii- iiAnswers ii-e. iisource
14. iiFace-to-face iiconversations, iispeeches, iitelephone iiconversations, iivoice iimail
iimessages, iiradio, iiare iipublic iiaddress iisystems iiare iiexamples iiof:
a. iimessages.
b. iicontexts.
c. iichannels.
d. iireceivers.
e. iisources. ii- iiAnswers ii-c. iichannels.
15. iiAll iiof iithe iifollowing iistatements iiabout iifeedback iiare iitrue iiexcept:
a. iiIt iiprovides iian iiopportunity iifor iithe iisource iito iiask iifor iiclarification.
b. iiIt iican iiindicate iithat iithe iisource iicould iimake iithe iimessage iimore iiinteresting.
c. iiAs iithe iiamount iiof iifeedback iiincreases, iithe iiaccuracy iiof iicommunication iialso
iiincreases.
d. iiIt iisignals iithe iisource iito iisee iihow iiwell iithe iimessage iiwas iireceived.
e. iiIt iiis iicomposed iiof iimessages iithe iireceiver iisends iiback iito iithe iisource. ii- iiAnswers
ii-a. iiIt iiprovides iian iiopportunity iifor iithe iisource iito iiask iifor iiclarification.
16. iiWhich iiof iithe iifollowing iistatements iiabout iienvironment iiis iinot iitrue?
a. iiPeople iimay iibe iiless iilikely iito iihave iian iiintimate iiconversation iiwhen iithey iican iionly
iisee iieach iiother iifrom iiacross iithe iiroom.
b. iiThe iienvironment iican iiinclude iithe iitables, iichairs, iilighting, iiand iisound iiequipment
iithat iiare iiin iithe iiroom.
, c. iiThe iienvironment iican iialso iiinclude iifactors iilike iiformal iidress.
d. iiPeople iimay iibe iimore iilikely iito iihave iian iiintimate iiconversation iiwhen iithey iiare
iiphysically iiclose iito iieach iiother.
e. iiExpectations iiof iithe iiindividuals iiinvolved iiare iialso iipart iiof iithe iienvironment. ii-
iiAnswers ii-e. iiExpectations iiof iithe iiindividuals iiinvolved iiare iialso iipart iiof iithe
iienvironment.
17. iiThe ii_____ iiof iithe iicommunication iiinteraction iiinvolves iithe iisetting, iiscene, iiand
iiexpectations iiof iithe iiindividuals iiinvolved.
a. iicontext
b. iiprocess
c. iimedium
d. iichannel
e. iienvironment ii- iiAnswers ii-a. iicontext
18. ii_____ iiis iianything iithat iiblocks iior iichanges iithe iisource's iiintended iimeaning iiof
iithe iimessage.
a. iiIntervention
b. iiInterruption
c. iiChannel iiconflict
d. iiInterference
e. iiDistortion ii- iiAnswers ii-d. iiInterference
19. iiAs iiyou iiare iitalking iito iiyour iicolleague iiover iithe iiphone, iithe iisound iiof iian iiairplane
iiflying iilow iidrowns iiout iipart iiof iiyour iiconversation. iiImmediately iiafter, iiyour iimobile
iiphone iirings, iiagain iidisturbing iithe iiflow iiof iiconversation. iiBoth iiof iithese iiare
iiinstances iiof:
a. iiinterference.
b. iiinterruption.
c. iidistortion.
d. iienvironmental iiconflict.
e. iichannel iiconflict. ii- iiAnswers ii-a. iiinterference.
20. iiYour iicolleague, iiNarain iiRamesh iifrom iiIndia, iifinds iiit iia iibit iistrange iithat iiyou iirefer
iito iiyour iiteachers iiby iiname. iiHe iifeels iihow iiyou iiaddress iisomeone iireflects iiyour
iirespect iifor iithat iiperson. iiBut iiyou iiare iiconfident iithat iiyour iiprofessors iiare
iicomfortable iiwith iihow iiyou iiaddress iithem. iiFrom iia iicommunications iiperspective, iithe
iidifference iihere iiis iione iiof:
a. iienvironment.
b. iichannel.
c. iiunderstanding.
d. iicontext.
e. iifeedback. ii- iiAnswers ii-d. iicontext.
_____ iiis iiwhat iihappens iiwhen iiyour iiown iithoughts iioccupy iiyour iiattention iiwhile iiyou
iiare iihearing, iior iireading, iia iimessage.
