Leadership and Management of Care Final Exam 161
Questions and Answers.
Should occur 100% of the time
Patient identification Hand Hygiene - Correct Answer Always Events
If successful, it should demonstrate an intentional improvement in the outcomes including
patient safety, quality outcomes, patient experience, and cost.
Nurses are the driving force that can implement and monitor this. - Correct Answer The
strategic plan
Reflected by:
Shared values, attitudes, and practices of the organization
Job descriptions
Behaviors that are accepted or tolerated within the organization
Policies and procedures
The day-to-day experience of the staff and patients - Correct Answer Organizational
culture
A job is selectedand kept for an
entire career (or a long time) - Correct Answer steady state
Paid time that is worked - Correct Answer productive hours
What have I learned about myself and how can I take this knowledge into the future? -
Correct Answer Reflection
The purpose is to improve space organization and eliminate the time or"motion waste" of
"searching" for things orgetting prepared to work
Sort Simplify Standardize Sweep/shine
Initiate Self-control that will sustain the order of standardization - Correct Answer 5S
Organization
,What are the 5s? - Correct Answer Sort Simplify Standardize Sweep/shine
Initiate Self-control that will sustain the order of standardization
Provide a complete introduction to patients, including full name, your role, and purpose of
the interaction
Explain why you are doing assessments, the results of assessments, and the purpose of
related interventions
Regularly participate in team rounds to communicate important findings and patient
concerns. - Correct Answer Giving visibility to nursing practice
Use "I" statements, and remember to focus on the problem, not on personal differences
Listen carefully to what others are saying, and try to understand their perspective
If people are losing control, postpone the discussion until a later time to give everyone a
change to regain control of their emotions - Correct Answer Deescalating Conflict
First step(Lewin)
Must look at facilitators and barriers
The more barriers there are, the less likely the change will occur. - Correct Answer
Unfreezing
Timeframe for documentation when an employee is involved in a problem situation,
received a compliment, or does something extremely well - Correct Answer At the time of
the event (not left to memory)
Seeks toimprove the
system, not to assign blame - Correct Answer Quality management
Allows for negotiation or bargaining from a position of strength that is in the interest of
patients, nurses, and the organization.
Goal is to prevent conflict and resolve problems with mutual benefit. - Correct Answer
Unionization
To review upon completion or to question someone about a completed undertaking.
, Includes the assimilation and understanding of knowledge, skills, and attitudes - Correct
Answer Debriefing
Goal is to reduce the cost of expensive acute hospital care by focusing on out- of-hospital
preventive care and illness follow- up care. - Correct Answer Managed Care
VUCA - Correct Answer describing today's healthcare environment
What does VUCA stand for? - Correct Answer Volatility
Uncertainty
Complexity
Ambiguity
Right Task Right
Circumstance
Right Person
Right Direction or
Communication
Right Supervision - Correct Answer Rights of delegation
Umbrella term
Healthy
workplace
Safe to speak up
Hazards addressed quickly (don't have to wait for a committee to act)
Incivility is addressed
Diversity is supported - Correct Answer Workplace advocacy
Mode of Conflict Management
People neglect their own needs, goals, and concerns while trying to satisfy those of others
May feel disappointment and resentment because they "get nothing in return." - Correct
Answer Acommodating
Number of stepsin the ElectronicMedical Record Adoption Model - Correct Answer Seven
Questions and Answers.
Should occur 100% of the time
Patient identification Hand Hygiene - Correct Answer Always Events
If successful, it should demonstrate an intentional improvement in the outcomes including
patient safety, quality outcomes, patient experience, and cost.
Nurses are the driving force that can implement and monitor this. - Correct Answer The
strategic plan
Reflected by:
Shared values, attitudes, and practices of the organization
Job descriptions
Behaviors that are accepted or tolerated within the organization
Policies and procedures
The day-to-day experience of the staff and patients - Correct Answer Organizational
culture
A job is selectedand kept for an
entire career (or a long time) - Correct Answer steady state
Paid time that is worked - Correct Answer productive hours
What have I learned about myself and how can I take this knowledge into the future? -
Correct Answer Reflection
The purpose is to improve space organization and eliminate the time or"motion waste" of
"searching" for things orgetting prepared to work
Sort Simplify Standardize Sweep/shine
Initiate Self-control that will sustain the order of standardization - Correct Answer 5S
Organization
,What are the 5s? - Correct Answer Sort Simplify Standardize Sweep/shine
Initiate Self-control that will sustain the order of standardization
Provide a complete introduction to patients, including full name, your role, and purpose of
the interaction
Explain why you are doing assessments, the results of assessments, and the purpose of
related interventions
Regularly participate in team rounds to communicate important findings and patient
concerns. - Correct Answer Giving visibility to nursing practice
Use "I" statements, and remember to focus on the problem, not on personal differences
Listen carefully to what others are saying, and try to understand their perspective
If people are losing control, postpone the discussion until a later time to give everyone a
change to regain control of their emotions - Correct Answer Deescalating Conflict
First step(Lewin)
Must look at facilitators and barriers
The more barriers there are, the less likely the change will occur. - Correct Answer
Unfreezing
Timeframe for documentation when an employee is involved in a problem situation,
received a compliment, or does something extremely well - Correct Answer At the time of
the event (not left to memory)
Seeks toimprove the
system, not to assign blame - Correct Answer Quality management
Allows for negotiation or bargaining from a position of strength that is in the interest of
patients, nurses, and the organization.
Goal is to prevent conflict and resolve problems with mutual benefit. - Correct Answer
Unionization
To review upon completion or to question someone about a completed undertaking.
, Includes the assimilation and understanding of knowledge, skills, and attitudes - Correct
Answer Debriefing
Goal is to reduce the cost of expensive acute hospital care by focusing on out- of-hospital
preventive care and illness follow- up care. - Correct Answer Managed Care
VUCA - Correct Answer describing today's healthcare environment
What does VUCA stand for? - Correct Answer Volatility
Uncertainty
Complexity
Ambiguity
Right Task Right
Circumstance
Right Person
Right Direction or
Communication
Right Supervision - Correct Answer Rights of delegation
Umbrella term
Healthy
workplace
Safe to speak up
Hazards addressed quickly (don't have to wait for a committee to act)
Incivility is addressed
Diversity is supported - Correct Answer Workplace advocacy
Mode of Conflict Management
People neglect their own needs, goals, and concerns while trying to satisfy those of others
May feel disappointment and resentment because they "get nothing in return." - Correct
Answer Acommodating
Number of stepsin the ElectronicMedical Record Adoption Model - Correct Answer Seven
