EUNICE
Patient-Centered Care: Exam 1 WITH QUESTIONS AND 100%
SURE ANSWERS
Terms in this set (364)
Communication is the process of _____ interaction, people, symbols, messages; ideas, emotions, mind
between _____ in which ____ are used to
create, exchange, and interpret ____ about
_____, _____, and _________ states.
What is the scope of communication all means by which people exchange messages with each other
Categories of communication linguistic, paralinguistic, and metacommunication
Which category of communication is being linguistic
described:
verbal exchange of messages through
spoken words and written symbols
Which category of communication is being paralinguistic
described:
nonverbal exchange of symbols
Which category of communication is being metacommunication
described:
factors that comprise the context of the
message
Examples of linguistic communication conversing, reading, texting; can include silence, omission and/or avoidance
Examples of paralinguistic communication color artwork, emotion, moods, dress (ex. uniform)
Gestures, tone of voice, body language, facial expressions, environment, relationship
Examples of metacommunication
between people
Attributes and Criteria of Communication- - people
Process of complementary exchange: - sender, receiver
- occurs between _____
- participants are either _____ or _____
1/11
, Attributes and Criteria of Communication- - encodes, transmit
Process of complementary exchange: - perceives, interprets, responds
- Sender _____ message and ______ message to
receiver
- Receiver _____ message, ____ symbols, and
_____
Attributes and Criteria of Communication- - meaning
Context: - environment
- Context is important to quality of _____
derived from participants
- Characteristics of the____ in which the
communication occurs may affect
perception and interpretation of message
Attributes and Criteria of Communication- - significant
Context: - distortion of meaning which can cause misunderstanding or failure to fully
- The effect of power and status can be appreciate the message
(insignificant/significant)
- What may this lead to?
Attributes and Criteria of Communication- time
Learned Skill:
- Communication is a skill developed over
_____
Attributes and Criteria of Communication- - language
Learned Skill: - communicate information among the members of the group
- Health care workers use a specific _____
- What is its purpose?
Explain the importance of cultural Nurses can proactively address potential misperception and misunderstandings that
awareness during the nurse patient might arise during the implementation and value of care
relationship
Considerations and Resources for patient's communication aids (writing, picture board, special call system)
who can't speak clearly
- Considerations and Resources for - pictures, drawings, demonstrations (such as eating)
impaired verbal communication related to - verbal
cognitive impairments
- These things help these patients
understand ___ directions
Considerations and Resources for non- use an interpreter; DON'T USE FAMILY MEMBERS
English-speaking patient and families
What is interpersonal communication transmission of messages between two or more people.
Social relationship: friendship, socialization, enjoyment, or accomplishment of a task
What is its purpose?
Social relationship: - mutual
- ______ needs are met - advice, dependency (lending money, helping with jobs)
- may include giving ___ , or sometimes - superficial
meeting basic ____ needs - evaluation
- content is _____
- little emphasis on the ____of the
interaction
Therapeutic relationship: on patient's ideas, experiences, and feelings
What is the focus of the relationship?
2/11
Patient-Centered Care: Exam 1 WITH QUESTIONS AND 100%
SURE ANSWERS
Terms in this set (364)
Communication is the process of _____ interaction, people, symbols, messages; ideas, emotions, mind
between _____ in which ____ are used to
create, exchange, and interpret ____ about
_____, _____, and _________ states.
What is the scope of communication all means by which people exchange messages with each other
Categories of communication linguistic, paralinguistic, and metacommunication
Which category of communication is being linguistic
described:
verbal exchange of messages through
spoken words and written symbols
Which category of communication is being paralinguistic
described:
nonverbal exchange of symbols
Which category of communication is being metacommunication
described:
factors that comprise the context of the
message
Examples of linguistic communication conversing, reading, texting; can include silence, omission and/or avoidance
Examples of paralinguistic communication color artwork, emotion, moods, dress (ex. uniform)
Gestures, tone of voice, body language, facial expressions, environment, relationship
Examples of metacommunication
between people
Attributes and Criteria of Communication- - people
Process of complementary exchange: - sender, receiver
- occurs between _____
- participants are either _____ or _____
1/11
, Attributes and Criteria of Communication- - encodes, transmit
Process of complementary exchange: - perceives, interprets, responds
- Sender _____ message and ______ message to
receiver
- Receiver _____ message, ____ symbols, and
_____
Attributes and Criteria of Communication- - meaning
Context: - environment
- Context is important to quality of _____
derived from participants
- Characteristics of the____ in which the
communication occurs may affect
perception and interpretation of message
Attributes and Criteria of Communication- - significant
Context: - distortion of meaning which can cause misunderstanding or failure to fully
- The effect of power and status can be appreciate the message
(insignificant/significant)
- What may this lead to?
Attributes and Criteria of Communication- time
Learned Skill:
- Communication is a skill developed over
_____
Attributes and Criteria of Communication- - language
Learned Skill: - communicate information among the members of the group
- Health care workers use a specific _____
- What is its purpose?
Explain the importance of cultural Nurses can proactively address potential misperception and misunderstandings that
awareness during the nurse patient might arise during the implementation and value of care
relationship
Considerations and Resources for patient's communication aids (writing, picture board, special call system)
who can't speak clearly
- Considerations and Resources for - pictures, drawings, demonstrations (such as eating)
impaired verbal communication related to - verbal
cognitive impairments
- These things help these patients
understand ___ directions
Considerations and Resources for non- use an interpreter; DON'T USE FAMILY MEMBERS
English-speaking patient and families
What is interpersonal communication transmission of messages between two or more people.
Social relationship: friendship, socialization, enjoyment, or accomplishment of a task
What is its purpose?
Social relationship: - mutual
- ______ needs are met - advice, dependency (lending money, helping with jobs)
- may include giving ___ , or sometimes - superficial
meeting basic ____ needs - evaluation
- content is _____
- little emphasis on the ____of the
interaction
Therapeutic relationship: on patient's ideas, experiences, and feelings
What is the focus of the relationship?
2/11
