Therapeutic Crisis Intervention (TCI)CORRECT
QUESTIONS & ANSWERS(RATED A)
What is a setting condition? - ANSWER Anything that makes challenging behavior more or less likely to
occur.
Who is part of the organizational culture? - ANSWER All of us
What are the goals of crisis intervention? - ANSWER 1. Support: Environmentally and emotionally to
reduce stress and risk
2. Teach: Children better ways to cope with stress
What is the Stress Model of Crisis? - ANSWER 1. Precrisis State (Baseline)
2. Triggering Event
3. Escalation Phase
4. Outburst Crisis
5. Recovery
What are the 4 questions we ask ourselves in a crisis situation? - ANSWER 1. What am I feeling now?
2. What does this young person feel, need, or want?
3. How is the environment affecting the . young person?
4. How do I best respond?
What are examples of reflective responses? - ANSWER "You feel uncomfortable when your friends talk
about school." or "You are angry about your visit being canceled. I'd be upset too." (Relating emotion to
action)
, What is summarization? - ANSWER "Here is what I hear you saying, you felt food at first, but now..."
(Summarizing feelings)
What does active listening do? - ANSWER Helps young people talk our rather than act out
What is NOT active listening? - ANSWER It is NOT time consuming
Name some behavior support techniques? - ANSWER Managing the environment
Prompting
Caring gesture
Hurdle help
Redirection and distractions
Proximity
Directive statements
Time away
Planned ignore
Positive attention
What are the goals of emotional first aid? - ANSWER 1. Provide immediate help and support to reduce
emotional intensity (co-regulation)
2. Resolve the immediate crisis
3. Keep the child int he program/activity
Name some strategies for emotional first aid. - ANSWER 1. Drain of emotions
2. Clarify events
3. Maintain the relationship and lines of communication
4. Remind the child of expectations and mediate the situation if necessary
What is the conflict cycle? - ANSWER 1. Stressful situation/incident
QUESTIONS & ANSWERS(RATED A)
What is a setting condition? - ANSWER Anything that makes challenging behavior more or less likely to
occur.
Who is part of the organizational culture? - ANSWER All of us
What are the goals of crisis intervention? - ANSWER 1. Support: Environmentally and emotionally to
reduce stress and risk
2. Teach: Children better ways to cope with stress
What is the Stress Model of Crisis? - ANSWER 1. Precrisis State (Baseline)
2. Triggering Event
3. Escalation Phase
4. Outburst Crisis
5. Recovery
What are the 4 questions we ask ourselves in a crisis situation? - ANSWER 1. What am I feeling now?
2. What does this young person feel, need, or want?
3. How is the environment affecting the . young person?
4. How do I best respond?
What are examples of reflective responses? - ANSWER "You feel uncomfortable when your friends talk
about school." or "You are angry about your visit being canceled. I'd be upset too." (Relating emotion to
action)
, What is summarization? - ANSWER "Here is what I hear you saying, you felt food at first, but now..."
(Summarizing feelings)
What does active listening do? - ANSWER Helps young people talk our rather than act out
What is NOT active listening? - ANSWER It is NOT time consuming
Name some behavior support techniques? - ANSWER Managing the environment
Prompting
Caring gesture
Hurdle help
Redirection and distractions
Proximity
Directive statements
Time away
Planned ignore
Positive attention
What are the goals of emotional first aid? - ANSWER 1. Provide immediate help and support to reduce
emotional intensity (co-regulation)
2. Resolve the immediate crisis
3. Keep the child int he program/activity
Name some strategies for emotional first aid. - ANSWER 1. Drain of emotions
2. Clarify events
3. Maintain the relationship and lines of communication
4. Remind the child of expectations and mediate the situation if necessary
What is the conflict cycle? - ANSWER 1. Stressful situation/incident
