NCAR 2.0 certification test Questions & Answers
What NCAR functionality can be accessed via the Mobile App? Correct Ans-Only non-
customer-facing functionality (e.g. Customer Search, Browse Inventory, Delivery Readine
The Feature Selection step only lists features linked to the specific VIN entered. Correct
Ans-True, only VIN-specific features are shown
Based on survey responses, what are the benefits of using the NCAR app? Correct Ans-
Increased customer satisfaction overall
Decreased time spent on delivery
Increased customer satisfaction with vehicle condition
Increased customer satisfaction with timeliness
When the customer completes Feature Selection and hands the tablet back to Dealership
staff, what password allows you to proceed? Correct Ans-delivery
Where in the NCAR app can you access your Dealership's service scheduling portal and
schedule your customer's 1st Service Appointment? Correct Ans-In the Owner Services tile
, NCAR 2.0 certification test Questions & Answers
Which steps must have been completed before you can access the Feature Presentation
section of the NCAR app? Correct Ans-Delivery Readiness and Feature Selection
The Feature Presentation list includes: Correct Ans-Only features selected by the customer,
plus additional mandatory conversations not related to a specific vehicle feature
Which of the following practices are recommended when using a tablet with a customer?
Correct Ans-Ensure the tablet is clean and undamaged
Know where Dealership WiFi dead zones are located and invest in cellular connectivity
Block pop-ups, personal messages, games, and photos
Ensure the tablet is adequately charged
The Inventory section in NCAR displays both your inventory and the inventory of neighboring
Nissan Dealerships. Correct Ans-False. Only your Dealership's inventory is displayed in
NCAR, however, you may perform an NCAR delivery from another Dealerships' inventory by
entering the VIN.
Who must electronically sign the tablet to confirm completion of the delivery? Correct
Ans-Both the customer and Dealership staff
What NCAR functionality can be accessed via the Mobile App? Correct Ans-Only non-
customer-facing functionality (e.g. Customer Search, Browse Inventory, Delivery Readine
The Feature Selection step only lists features linked to the specific VIN entered. Correct
Ans-True, only VIN-specific features are shown
Based on survey responses, what are the benefits of using the NCAR app? Correct Ans-
Increased customer satisfaction overall
Decreased time spent on delivery
Increased customer satisfaction with vehicle condition
Increased customer satisfaction with timeliness
When the customer completes Feature Selection and hands the tablet back to Dealership
staff, what password allows you to proceed? Correct Ans-delivery
Where in the NCAR app can you access your Dealership's service scheduling portal and
schedule your customer's 1st Service Appointment? Correct Ans-In the Owner Services tile
, NCAR 2.0 certification test Questions & Answers
Which steps must have been completed before you can access the Feature Presentation
section of the NCAR app? Correct Ans-Delivery Readiness and Feature Selection
The Feature Presentation list includes: Correct Ans-Only features selected by the customer,
plus additional mandatory conversations not related to a specific vehicle feature
Which of the following practices are recommended when using a tablet with a customer?
Correct Ans-Ensure the tablet is clean and undamaged
Know where Dealership WiFi dead zones are located and invest in cellular connectivity
Block pop-ups, personal messages, games, and photos
Ensure the tablet is adequately charged
The Inventory section in NCAR displays both your inventory and the inventory of neighboring
Nissan Dealerships. Correct Ans-False. Only your Dealership's inventory is displayed in
NCAR, however, you may perform an NCAR delivery from another Dealerships' inventory by
entering the VIN.
Who must electronically sign the tablet to confirm completion of the delivery? Correct
Ans-Both the customer and Dealership staff
