NCAR 2.0 (Vehicle Info Expanded) Questions and
Answers
The Inventory section in NCAR 2.0 displays both your inventory and the inventory of
neighboring Nissan Dealerships. Correct Ans-False. Only your Dealership's inventory is
displayed in NCAR 2.0; however, you may perform an NCAR Delivery on a vehicle from
another Dealership's inventory by entering the VIN.
What is NCAR 2.0's Customer Mode? Correct Ans-A secure portal that allows customers to
explore NCAR 2.0's Consultation functionality on their own
A customer-friendly mode that allows customers to Learn More, Compare Two (Nissan
models), and/or Find a Match based on features
What does "Create Lead" allow you to do? Correct Ans-Quickly create a basic customer
profile/showroom lead by entering only the customer's first and last name, along with their
email address
Does the Delivery Confirmation document list all of the features equipped on the customer's
vehicle? Correct Ans-No, only features selected by the customer are listed
In the Consultation tile, what does the Model Match feature do? Correct Ans-Helps you
perform a feature-based Needs Assessment
Allows customers to select features that interest them, and then finds the models that match
, NCAR 2.0 (Vehicle Info Expanded) Questions and
Answers
The Consultation tile in NCAR 2.0 gives you access to what content? Correct Ans-Trim Level
Comparisons and Side-by-Side Model Comparisons
Colors, What's New, and Competitors
Model Match (feature-based needs assessment)
What functionality can be accessed in NCAR 2.0 using a smartphone? Correct Ans-Only
non-customer-facing functionality (Customer Selection, Inventory, Delivery Readiness, and
Send Vehicle Materials)
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about the benefits of registering for a
MyNISSAN Owner Portal account, and if equipped, NissanConnect® Services, as well as
checking the box next to "Review Owner Services with customer"
When should NCAR 2.0's "Training Mode" be used? Correct Ans-When you are becoming
familiar with NCAR 2.0, and not when you are with a customer
Which of the following are true regarding how a customer can review and complete Feature
Selection? Correct Ans-Customer can review on their own at the Dealership while staff is
securing paperwork or inspecting the vehicle
Dealer can send the customer an email, allowing them to access NCAR 2.0 on their own smart
device and complete Feature Selection at home to take Delivery at a future time/date
Customer can review features "shoulder to shoulder" with the Dealership staff anytime after
agreeing to take Delivery of the vehicle
Answers
The Inventory section in NCAR 2.0 displays both your inventory and the inventory of
neighboring Nissan Dealerships. Correct Ans-False. Only your Dealership's inventory is
displayed in NCAR 2.0; however, you may perform an NCAR Delivery on a vehicle from
another Dealership's inventory by entering the VIN.
What is NCAR 2.0's Customer Mode? Correct Ans-A secure portal that allows customers to
explore NCAR 2.0's Consultation functionality on their own
A customer-friendly mode that allows customers to Learn More, Compare Two (Nissan
models), and/or Find a Match based on features
What does "Create Lead" allow you to do? Correct Ans-Quickly create a basic customer
profile/showroom lead by entering only the customer's first and last name, along with their
email address
Does the Delivery Confirmation document list all of the features equipped on the customer's
vehicle? Correct Ans-No, only features selected by the customer are listed
In the Consultation tile, what does the Model Match feature do? Correct Ans-Helps you
perform a feature-based Needs Assessment
Allows customers to select features that interest them, and then finds the models that match
, NCAR 2.0 (Vehicle Info Expanded) Questions and
Answers
The Consultation tile in NCAR 2.0 gives you access to what content? Correct Ans-Trim Level
Comparisons and Side-by-Side Model Comparisons
Colors, What's New, and Competitors
Model Match (feature-based needs assessment)
What functionality can be accessed in NCAR 2.0 using a smartphone? Correct Ans-Only
non-customer-facing functionality (Customer Selection, Inventory, Delivery Readiness, and
Send Vehicle Materials)
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about the benefits of registering for a
MyNISSAN Owner Portal account, and if equipped, NissanConnect® Services, as well as
checking the box next to "Review Owner Services with customer"
When should NCAR 2.0's "Training Mode" be used? Correct Ans-When you are becoming
familiar with NCAR 2.0, and not when you are with a customer
Which of the following are true regarding how a customer can review and complete Feature
Selection? Correct Ans-Customer can review on their own at the Dealership while staff is
securing paperwork or inspecting the vehicle
Dealer can send the customer an email, allowing them to access NCAR 2.0 on their own smart
device and complete Feature Selection at home to take Delivery at a future time/date
Customer can review features "shoulder to shoulder" with the Dealership staff anytime after
agreeing to take Delivery of the vehicle
