911 DISPATCHER TEST QUESTIONS
WITH COMPLETE SOLUTIONS
A ncaller nreports na nheavy, nblack nsmoke ncoming nfrom nthe nwindow nof na nnearby
nbuilding. nWhat nis nthe nmost nappropriate nfire/rescue ncall nclassification nfor nthis
ncase? n- n✔✔Structure nfire
An nalert nfirst-party ncaller nreports nthat nhe ndoesn't nfeel nwell. nHe nexplains nthat nhe
nfeels nnauseated nand nhas nsome nchest npain. nWhat nis nthe nmost nappropriate
nmedical ncall nclassification nfor nthis ncase? n- n✔✔Chest nPain/Chest nDiscomfort n(Non-
traumatic)
When ncommunicating nwith na ncaller nsuffering nfrom nhallucinations nor ndelusions, nthe
nETC nshould nchallenge nthe ncaller's nfalse nassertions nand nbeliefs. n- n✔✔False
The nInternational nAcademies nof nEmergency n(IAED) nrecognizes nthe nemergency
ntelecommunicator n(ETC) nas nthe nfirst nIncident nCommander n(IC) nunder nthe nIncident
nCommand nSystem n(ICS). n* n- n✔✔True
For nmany nlaw nenforcement/police ncalls, nthe nmost nimportant ncharacteristic nof nthe
nreported nevent nis nthe: n- n✔✔time, noccurrence
Which nof nthe nfollowing nis nthe nbest ndefinition nfor n"repetitive npersistence"? n- n✔✔A
ncalming ntechnique nin nwhich nthe ncalltaker nrepeats na nphrase nverbatim nusing na nfirm
nbut ncaring ntone. nThe nphrase nshould ncontain nboth nan naction nand na nreason nfor
nthe naction
Interagency ncommunication n(interoperability) ntends nto nbe ninefficient nand nineffective:
n- n✔✔Without nstandardized ncross-agency nrules nand nprocedures nfor nradio nuse
The nnonspecific nresponse nof nthe nbody nto nany ndemand nfor nchange nis: n- n✔✔stress
If na nresponder nor nfield nunit nneeds nadditional nresources nat nthe nscene, nwho nwould
ntypically nbe nresponsible nfor nlocating, nnotifying, nand ncoordinating nthose nadditional
nresources? n- n✔✔Emergency nTelecommunicator
Which nof nthe nfollowing nbest ndescribes nthe ndifference nbetween neustress nand
ndistress? n- n✔✔Eustress nis npositive nand nmotivating. nDistress nis nnegative nand
ndisabling
WITH COMPLETE SOLUTIONS
A ncaller nreports na nheavy, nblack nsmoke ncoming nfrom nthe nwindow nof na nnearby
nbuilding. nWhat nis nthe nmost nappropriate nfire/rescue ncall nclassification nfor nthis
ncase? n- n✔✔Structure nfire
An nalert nfirst-party ncaller nreports nthat nhe ndoesn't nfeel nwell. nHe nexplains nthat nhe
nfeels nnauseated nand nhas nsome nchest npain. nWhat nis nthe nmost nappropriate
nmedical ncall nclassification nfor nthis ncase? n- n✔✔Chest nPain/Chest nDiscomfort n(Non-
traumatic)
When ncommunicating nwith na ncaller nsuffering nfrom nhallucinations nor ndelusions, nthe
nETC nshould nchallenge nthe ncaller's nfalse nassertions nand nbeliefs. n- n✔✔False
The nInternational nAcademies nof nEmergency n(IAED) nrecognizes nthe nemergency
ntelecommunicator n(ETC) nas nthe nfirst nIncident nCommander n(IC) nunder nthe nIncident
nCommand nSystem n(ICS). n* n- n✔✔True
For nmany nlaw nenforcement/police ncalls, nthe nmost nimportant ncharacteristic nof nthe
nreported nevent nis nthe: n- n✔✔time, noccurrence
Which nof nthe nfollowing nis nthe nbest ndefinition nfor n"repetitive npersistence"? n- n✔✔A
ncalming ntechnique nin nwhich nthe ncalltaker nrepeats na nphrase nverbatim nusing na nfirm
nbut ncaring ntone. nThe nphrase nshould ncontain nboth nan naction nand na nreason nfor
nthe naction
Interagency ncommunication n(interoperability) ntends nto nbe ninefficient nand nineffective:
n- n✔✔Without nstandardized ncross-agency nrules nand nprocedures nfor nradio nuse
The nnonspecific nresponse nof nthe nbody nto nany ndemand nfor nchange nis: n- n✔✔stress
If na nresponder nor nfield nunit nneeds nadditional nresources nat nthe nscene, nwho nwould
ntypically nbe nresponsible nfor nlocating, nnotifying, nand ncoordinating nthose nadditional
nresources? n- n✔✔Emergency nTelecommunicator
Which nof nthe nfollowing nbest ndescribes nthe ndifference nbetween neustress nand
ndistress? n- n✔✔Eustress nis npositive nand nmotivating. nDistress nis nnegative nand
ndisabling
