APCO Study Questions and Answers
P.S.A.P stands for?✔✔Public Safety Answering Point
Ethics✔✔involves personal/professional organization, rules of conduct.
Professionalism✔✔Who you are - inner character what you do - behavior
exhibited and how others perceive you.
What is a PSAP? Public Safety Answering Point✔✔a facility equipped/staffed to
receive emergency calls requesting police, fire, EMS and other public safety
services via telephone and other communication devices
The three primary fields of public safety communications are✔✔law
enforcement communications, fire service communications and emergency
medical services communications
vital services✔✔defines the (4)primary functions or tasks of public safety
communications systems
Policy✔✔A guide to thinking.
Procedure✔✔A guide to action.
Non-verbal communication✔✔does not always require face-to-face contact.
Open ended question✔✔A question that cannot be answered "yes" or "no"
, Restating a speaker's main points in your own words is applying the active
listening technique ( reflecting what they are saying back to them)
of✔✔paraphrasing
Reflecting feelings (active listening technique)✔✔is repeating in a short
declarative statement the emotions or feelings the speaker is communicating
Good customer service✔✔means treating callers with diligence, consideration
and respect
Emergency calls may come in on✔✔administrative (non 9-1-1) lines
A ministerial duty✔✔is an act done under the authority of a superior which
involves obedience to instruction.
VoIP✔✔is technology that allows you to make telephone calls using the
internet.
VoIP stands for✔✔Voice over internet protocol
Non-verbal attending✔✔an example is maintaining eye contact.
An accurate description of weapons is✔✔critical information for all first
responders. (not just police officers)
The operational relationship between telecommunicators, supervisors and
managers is defined by the PSAP's✔✔Chain of Command
P.S.A.P stands for?✔✔Public Safety Answering Point
Ethics✔✔involves personal/professional organization, rules of conduct.
Professionalism✔✔Who you are - inner character what you do - behavior
exhibited and how others perceive you.
What is a PSAP? Public Safety Answering Point✔✔a facility equipped/staffed to
receive emergency calls requesting police, fire, EMS and other public safety
services via telephone and other communication devices
The three primary fields of public safety communications are✔✔law
enforcement communications, fire service communications and emergency
medical services communications
vital services✔✔defines the (4)primary functions or tasks of public safety
communications systems
Policy✔✔A guide to thinking.
Procedure✔✔A guide to action.
Non-verbal communication✔✔does not always require face-to-face contact.
Open ended question✔✔A question that cannot be answered "yes" or "no"
, Restating a speaker's main points in your own words is applying the active
listening technique ( reflecting what they are saying back to them)
of✔✔paraphrasing
Reflecting feelings (active listening technique)✔✔is repeating in a short
declarative statement the emotions or feelings the speaker is communicating
Good customer service✔✔means treating callers with diligence, consideration
and respect
Emergency calls may come in on✔✔administrative (non 9-1-1) lines
A ministerial duty✔✔is an act done under the authority of a superior which
involves obedience to instruction.
VoIP✔✔is technology that allows you to make telephone calls using the
internet.
VoIP stands for✔✔Voice over internet protocol
Non-verbal attending✔✔an example is maintaining eye contact.
An accurate description of weapons is✔✔critical information for all first
responders. (not just police officers)
The operational relationship between telecommunicators, supervisors and
managers is defined by the PSAP's✔✔Chain of Command
