NCM 103_ Communication in Nursing Exam with complete solutions 2024_2025

NCM 103: Communication in Nursing
Exam with complete solutions 2024/2025




exchange of ideas, feelings, and information from one person to
another. - ANSWER✓✓-communication

the means to establish a helping-healing relationship. - ANSWER✓✓-
communication

the vehicle for establishing a therapeutic relationship. - ANSWER✓✓-
communication

the means by which an individual influences the behavior of
another, which leads to the successful outcome of nursing
intervention. - ANSWER✓✓-communication

Components of Communication Process: - ANSWER✓✓-1. sender
2. message
3. channel
4. receiver
5. response/feedback

the person who encodes and delivers the message. - ANSWER✓✓-
sender

the content of the communication. - ANSWER✓✓-message

the medium used to convey the message. - ANSWER✓✓-channel

, the person who receives the message. - ANSWER✓✓-receiver

the message returned by the receiver. It indicates whether the
meaning of the sender's message was understood. - ANSWER✓✓-
response/feedback

Modes/Types of Communication: - ANSWER✓✓-1. Verbal
2. Nonverbal

use of spoken or written words. - ANSWER✓✓-verbal

use of gestures, facial expressions, posture/gait, body movements,
physical appearance and body language. - ANSWER✓✓-nonverbal

Characteristics of Communication - ANSWER✓✓-1. Simplicity
2. Clarity
3. Timing and Relevance
4. Adaptability
5. Credibility

the use of commonly understood words. - ANSWER✓✓-simplicity

saying what is actually meant; speak slowly and enunciate words. -
ANSWER✓✓-clarity

appropriate time; consider client's concerns and interests. -
ANSWER✓✓-timing & relevance

ability to adjust; consider circumstances and behavior - ANSWER✓✓-
adaptability

pertains to worthiness of words and reliability - ANSWER✓✓-
credibility

Communication System - ANSWER✓✓-1. Downward communication
2. Upward Communication
3. Lateral Communication
4. Diagonal communication
5. Grapevine Communication