HUC Mock Certification Exam Questions And Answers Rated A+.

HUC Mock Certification Exam Questions And Answers Rated A+. A discrepancy report sent by the central services department (CSD) is a list of items that were: - correct answer. used from a nursing unit supply closet but were not charged to any patient. A discrepancy report is a list of items used from a nursing unit supply closet but not charged to any patient. Which of the following items cannot be sent in the pneumatic tube system? - correct answer. Cerebrospinal fluid (CSF) specimens CSF specimens are obtained by a painful procedure and cannot be sent through the pneumatic tube system. The system may break down, the specimen may be misdirected, or the tubes may leak or break. The printer in the nursing station is not functioning properly. The health unit coordinator (HUC) would notify the: - correct answer. Information Technology (IT) Department. IT would be responsible for repairing electronic equipment. The HUC has been informed that a patient s telephone is not functioning properly. The department that the HUC would notify of the problem would be the: - correct answer. Information Technology (IT) Department. The HUC would notify IT of the need to repair or replace the patient s telephone. When the electronic medical record (EMR) is implemented and a nurse requests that a telemetry strip be saved for a patient, the HUC would: - correct answer. scan the strip into the patient s EMR. When the EMR is implemented and a telemetry strip is to be saved, the HUC would scan the strip into the patient s EMR. When the EMR is implemented, documents faxed from an outside facility would be: - correct answer. scanned into the patient s EMR. Faxed documents would be scanned into the patient s EMR The HUC notes that there are four labeled chart forms in a discharged patient s chart that have no documentation on them. The correct action for the HUC to take would be to: - correct answer. shred the forms. Forms that do not have documentation on them and that contain patient ID labels are shredded to ensure patient confidentiality. The HUC has been asked to thin a patient s chart. The thinned-out records would be: - correct answer. placed in an envelope, labeled with the patient s ID label, and kept on the nursing unit until the patient is discharged or moved. Thinned-out records would be placed in an envelope, labeled with the patient s ID label, and kept on the nursing unit until the patient is transferred or discharged. The HUC would also write the date that the chart was thinned and write their initials on the envelope. The abbreviation CPOE stands for: - correct answer. computer physician order entry. CPOE stands for computerized physician order entry. Through a computerized program, physicians enter patient orders directly into the patient s EMR, replacing handwritten orders. Patient confidentiality laws, including a patient s right to not have his or her name listed in the hospital directory, are specified in the: - correct answer. Health Insurance Portability and Accountability Act (HIPAA). The purpose of HIPAA is to protect private individual health information from being disclosed to anyone without the consent of the individual. Joan, an HUC with more than 20 years of experience, is hired for day shift at a busy orthopedic unit. Joan has good organizational skills and immediately notices that the nurses station is set up in a way that makes the HUC s job difficult. Joan should: - correct answer. discuss the changes with the nurse manager. Any changes to the organization of the nursing unit should be discussed with the nurse manager. The nurse manager may consult the nursing unit staff regarding the changes before making a decision. Which of the following would be important for the HUC to note on the patient census worksheet kept near the telephone? - correct answer. A patient is on a temporary pass. A patient out on a temporary pass would be important information for the HUC to note on the patient census worksheet. A nurse on another unit has called three times regarding the transfer of a patient from the intensive care unit (ICU) to a floor nursing unit. The nurse who will be caring for the patient to be transferred states that he is too busy to receive another patient now. The nurse from ICU becomes abusive to the HUC, stating that she is just as busy and needs to bring the patient now. The best option for the HUC would be to: - correct answer. ask the nurse to hold while a definite time is requested as to when the patient can be sent. Ask the nurse to hold while a definite time is obtained as to when the nurse in ICU will be able to send the patient. (Chapter 4 addresses telephone etiquette, and Chapter 5 addresses assertiveness.) Dave, the HUC, observes a co-worker who is copying the medical record of a patient whom the co-worker knows personally, without a doctors order to do so. The appropriate action for Dave to take would be to: - correct answer. notify the nurse manager. The co-worker is committing an unlawful act, and the nurse manager should be notified. Which of the following departments would intervene if a patient had concerns regarding whether his insurance would pay for his hospital stay? - correct answer. Case management A case manager acts as a liaison among the patient, doctor, and insurance company. The go-to person when the unit elevators, pneumatic tube system, patient call lights, or televisions are not functioning or there is a problem with plumbing or temperature is the: - correct answer. HUC. The HUC is the go-to person when the unit elevators, pneumatic tube system, patient call lights, or televisions are not functioning or there is a problem with plumbing or temperature. Which of the following actions could cause a serious error when the fax machine is used? - correct answer. Using the redial button to fax pharmacy copies Using the redial button without checking the number to which the document is being sent could result in the document being sent to the wrong location. This could cause a breach in confidentiality. One of the benefits of the EMR with CPOE is that: - correct answer. the doctors orders are automatically sent to the appropriate departments. The doctors orders are sent automatically to the appropriate departments when the EMR with CPOE is implemented. An employee s computer activity on the Internet: - correct answer. may be tracked. Computer activity, including use of the Internet and looking up lab results of a personal friend on another unit, may be tracked. roommate is smoking in their bathroom and the smell bothers him. The appropriate response would be to: - correct answer. tell him his nurse will be notifed. Advise the patient that his nurse will be notified. HUCs interactions with patients are discussed on. Surfing the Web means: - correct answer. using different search engines on the Web to locate information. Surfing the Web means to use different search engines on the Web to locate information. Hospitals can account for equipment, patients, personnel, and processes throughout the facility with the use of: - correct answer. Global Positioning System (GPS) tracking systems. hospital personnel, and equipment; controlling temperatures; reducing or preventing hospital theft; and identifying people. A patient s wife confides in Monica, the HUC, that they have no food in the house and cannot afford the medications that her husband needs. The doctor has written a discharge order for the next day. The best option for Monica would be to: - correct answer. notify the social service worker or case manager who has been arranging the patient s discharge. Notify the social worker of the case manager who has been arranging the patient s discharge. The HUC also would notify the patient s nurse. A respiratory therapist asks the HUC to make a new ID bracelet for 121 1. The best response that the HUC could make would be to: - correct answer. ask for the patient s name. The best response for the HUC would be to ask for the patient s name. Patients should be referred to by name, not by room and bed number or by diagnosis. A Native American patient approaches the nurses station and tells the HUC that he feels disrespected because no one understands Native American culture and his