Effective Police Supervision
According to More and Wegener, first line supervisors are? - An integral part of management
If supervisors are successful in the performance of their duties, - The organization will become more
effective
What do most first line supervisors deal with in the workplace? The greater the supervisor's knowledge
in this area, the greater the prospect that both individual and organizational goals will be attained. -
Human Behavior
Transition from a line position to a first line supervisor means that, administratively, - Supervisor usually
head a given operation and become a part of management
Transition to the position of first-line supervisor - demands the ability to accept and adapt to change
The human skills approach deals with - Emotions, values, and attitudes
The analytical approach deals with - Analysis, interpretation, and resolution.
Supervisors demonstrating knowledge-based skills will - Provide officers with appropriate administrative
and technical support
In order for supervisors to accomplish work through people, they must - Know the capabilities and
limitations of each employee
Supervisors demonstrating human skills should - Perform as professionals and set the standards for
employees
,The first line supervisor is in the best position to _____________ and _____________ conflicts between
specialized police units by using conceptual techniquesi - Identify and resolve
When a new policy or general order is promulgated. the best way to react is to - Be positive, distribute
the policy and respond based on a critical evaluation of ways that will ensure the policy is workable
A failure by a subordinate to perform at acceptable levels must be - Confronted and resolved in favor of
the organization
In order for officers to feel a part of the organization - Jab satisfaction should be accomplished by
allowing individual officers to achieve individual needs while organizational needs are satisfied
Progressive police agencies open the decision-making process to - Employees that have first hand
knowledge and are allowed to study problems confronting the agency
The real by-product of participate management is that - Creates a working environment in which officers
want to work
Successful accomplishment of tasks and goal attainment requires - Coordination and cooperation
between supervisors
Successful dealings with peers require - Joint resolution of problems
The authors stress that a positive method for discussion before the implementation of a new policy is
the - Conference setting
It is necessary for a supervisor to consider both the social needs of the officers, and the tasks to be
performed - False
,The transition to the position of first-line supervisor is fraught with difficulty for most individuals - True
Good supervision is the result of the serious application of one's knowledge about human behavior to
the work situation - True
A good supervisor must become personally acquainted with each employee and treat them as
individuals - True
According to More and Wegener, middle and top management want t feel rules are supported by first-
line supervisors - True
Supervisors should be able to stereotype the manager in order to better understand that manger's
management methods - False
An effective first-line supervisor will identify his own style of management and should stick with it no
matter what the individual situation present, in order to show consistency - False
First-line supervisors are at the fulcrum point between management and line operations and therefore
must - Accomplish the tasks of interpreting rules, regulations, and policies
First-line supervisors should project an air of caring by being constantly available for help and guidance
and accepting and resolving problems as they occur, while exhibiting a genuine desire to trust each
employee - True
First-line supervisors must learn that employee complaints are just gripe sessions for the employee and
require no supervisory action - False
, According to More and Wegener, the supervisors position is one of conflict identification and resolution
- True
Focusing on the work to be done rather than the personalities of those involved results in positive
relations with peers - True
A supervisor's success depends upon the qualities and qualifications brought to the managerial process
and the method used in resolving conflict - True
The ability to get along with people is the hallmark of the professional and a sign of maturity - True
Individuals who think positively are results-oriented and deal with obstacles in a constructive manner -
True
According to More and Wegener, middle and top management expectations of the first-line supervisor
include a positive attitude, accomplishment of tasks and responding to requests from upper
management, but there is little concern about loyalty to the department - False
A breakdown in communication is an inevitable consequence of - An inability to properly interpret what
is said
Interpersonal communication exists at every level of any organization, but is most prevalent at the -
Operation level
According to More and Wegener, at the very least, communications is the "life blood" of the
organization because - It is the process that ties the whole organization together
In order for communication to be effective, it must - Be nurtured by all levels of management from the
top down
According to More and Wegener, first line supervisors are? - An integral part of management
If supervisors are successful in the performance of their duties, - The organization will become more
effective
What do most first line supervisors deal with in the workplace? The greater the supervisor's knowledge
in this area, the greater the prospect that both individual and organizational goals will be attained. -
Human Behavior
Transition from a line position to a first line supervisor means that, administratively, - Supervisor usually
head a given operation and become a part of management
Transition to the position of first-line supervisor - demands the ability to accept and adapt to change
The human skills approach deals with - Emotions, values, and attitudes
The analytical approach deals with - Analysis, interpretation, and resolution.
Supervisors demonstrating knowledge-based skills will - Provide officers with appropriate administrative
and technical support
In order for supervisors to accomplish work through people, they must - Know the capabilities and
limitations of each employee
Supervisors demonstrating human skills should - Perform as professionals and set the standards for
employees
,The first line supervisor is in the best position to _____________ and _____________ conflicts between
specialized police units by using conceptual techniquesi - Identify and resolve
When a new policy or general order is promulgated. the best way to react is to - Be positive, distribute
the policy and respond based on a critical evaluation of ways that will ensure the policy is workable
A failure by a subordinate to perform at acceptable levels must be - Confronted and resolved in favor of
the organization
In order for officers to feel a part of the organization - Jab satisfaction should be accomplished by
allowing individual officers to achieve individual needs while organizational needs are satisfied
Progressive police agencies open the decision-making process to - Employees that have first hand
knowledge and are allowed to study problems confronting the agency
The real by-product of participate management is that - Creates a working environment in which officers
want to work
Successful accomplishment of tasks and goal attainment requires - Coordination and cooperation
between supervisors
Successful dealings with peers require - Joint resolution of problems
The authors stress that a positive method for discussion before the implementation of a new policy is
the - Conference setting
It is necessary for a supervisor to consider both the social needs of the officers, and the tasks to be
performed - False
,The transition to the position of first-line supervisor is fraught with difficulty for most individuals - True
Good supervision is the result of the serious application of one's knowledge about human behavior to
the work situation - True
A good supervisor must become personally acquainted with each employee and treat them as
individuals - True
According to More and Wegener, middle and top management want t feel rules are supported by first-
line supervisors - True
Supervisors should be able to stereotype the manager in order to better understand that manger's
management methods - False
An effective first-line supervisor will identify his own style of management and should stick with it no
matter what the individual situation present, in order to show consistency - False
First-line supervisors are at the fulcrum point between management and line operations and therefore
must - Accomplish the tasks of interpreting rules, regulations, and policies
First-line supervisors should project an air of caring by being constantly available for help and guidance
and accepting and resolving problems as they occur, while exhibiting a genuine desire to trust each
employee - True
First-line supervisors must learn that employee complaints are just gripe sessions for the employee and
require no supervisory action - False
, According to More and Wegener, the supervisors position is one of conflict identification and resolution
- True
Focusing on the work to be done rather than the personalities of those involved results in positive
relations with peers - True
A supervisor's success depends upon the qualities and qualifications brought to the managerial process
and the method used in resolving conflict - True
The ability to get along with people is the hallmark of the professional and a sign of maturity - True
Individuals who think positively are results-oriented and deal with obstacles in a constructive manner -
True
According to More and Wegener, middle and top management expectations of the first-line supervisor
include a positive attitude, accomplishment of tasks and responding to requests from upper
management, but there is little concern about loyalty to the department - False
A breakdown in communication is an inevitable consequence of - An inability to properly interpret what
is said
Interpersonal communication exists at every level of any organization, but is most prevalent at the -
Operation level
According to More and Wegener, at the very least, communications is the "life blood" of the
organization because - It is the process that ties the whole organization together
In order for communication to be effective, it must - Be nurtured by all levels of management from the
top down
