N342 Test Questions for Exam 2 with correct answers
Which typical response by the nurse indicates the use of effective
collaboration skill?
1. Negotiates with others.
2. Avoids competition.
3. Strongly defends own ideas.
4. Attacks to assert own position. Correct Answer1
The patient, the nurse, and the physician have discussed treatment
options and nursing care and have come to an agreement on the patient's
plan of care. Which principle does this illustrate?
1. Education
2. Conflict resolution
3. Emotional intelligence
4. Collaboration Correct Answer4
Select the options that reflect the key concepts related to collaboration.
Standard Text: Select all that apply.
1. Partnership
2. Interdependence
3. Position
4. Responsibility
,5. Dynamic Correct Answer1,2,4,5
The administrative staff has brainstormed for ideas on creating a more
collaborative environment in the healthcare agency. Which idea would
be the best to develop further?
1. Develop a plan to help members of each profession more completely
understand the impact of their own work.
2. Institute collaborative strategies quietly and in a stealthy manner.
3. Hold education sessions regarding collaboration for each department.
4. Emphasize the fact that no one profession has all of the necessary
skills to provide all care. Correct Answer4
The nurse is working to make sure all plans for the patient's discharge
are complete. Which option best reflects the role in which this nurse is
working?
1. Evaluation
2. Coordination
3. Communication
4. Collaboration Correct Answer2
The staff nurse approaches the nurse manager with a complaint about a
physical therapy assistant and states, "She doesn't do the same amount of
work as the nursing assistants." After investigating, the manager
believes the staff nurse does not understand the PT assistant's role and
,that is causing stress for the nurse. Which kind of conflict has this
situation caused the nurse?
1. Organizational conflict
2. Individual conflict
3. Interpersonal conflict
4. Repressive conflict Correct Answer2
The nursing staff members report a problem to their nurse manager by
saying, "We know we are going to have a problem with this." This
statement illustrates which stage of conflict?
1. Perceived conflict
2. Felt conflict
3. Manifest conflict
4. Latent conflict Correct Answer4
Which actions are important in the prevention of conflict?
Standard Text: Select all that apply.
1. Allocate resources fairly.
2. Try to keep problems confidential.
3. Address staff fears.
4. Clearly state expectations.
, 5. Keep lines between roles flexible and dynamic. Correct Answer1.3.4
A nurse who is often a staff leader frequently comes to the nurse
manager with concerns and complaints. When the nurse is reviewed for
a merit raise she does not receive it even though the nurse demonstrated
excellent work leading the unit change to evidence-based practice. This
illustrates use of which type of power by the nurse manager?
1. Coercive power
2. Referent power
3. Informational power
4. Reward power Correct Answer1
The manager has asked the staff to participate in the selection of new
intravenous pumps for the unit. The manger has provided a list of
choices and budget guidelines. This is an example of use of which
management strategy?
1. Use of expert power
2. Use of legitimate power
3. Empowerment of staff
4. Management persuasiveness Correct Answer3
A staff member has become very disagreeable. The other nurses know
this staff member is transferring to another unit at the end of the week.
Which typical response by the nurse indicates the use of effective
collaboration skill?
1. Negotiates with others.
2. Avoids competition.
3. Strongly defends own ideas.
4. Attacks to assert own position. Correct Answer1
The patient, the nurse, and the physician have discussed treatment
options and nursing care and have come to an agreement on the patient's
plan of care. Which principle does this illustrate?
1. Education
2. Conflict resolution
3. Emotional intelligence
4. Collaboration Correct Answer4
Select the options that reflect the key concepts related to collaboration.
Standard Text: Select all that apply.
1. Partnership
2. Interdependence
3. Position
4. Responsibility
,5. Dynamic Correct Answer1,2,4,5
The administrative staff has brainstormed for ideas on creating a more
collaborative environment in the healthcare agency. Which idea would
be the best to develop further?
1. Develop a plan to help members of each profession more completely
understand the impact of their own work.
2. Institute collaborative strategies quietly and in a stealthy manner.
3. Hold education sessions regarding collaboration for each department.
4. Emphasize the fact that no one profession has all of the necessary
skills to provide all care. Correct Answer4
The nurse is working to make sure all plans for the patient's discharge
are complete. Which option best reflects the role in which this nurse is
working?
1. Evaluation
2. Coordination
3. Communication
4. Collaboration Correct Answer2
The staff nurse approaches the nurse manager with a complaint about a
physical therapy assistant and states, "She doesn't do the same amount of
work as the nursing assistants." After investigating, the manager
believes the staff nurse does not understand the PT assistant's role and
,that is causing stress for the nurse. Which kind of conflict has this
situation caused the nurse?
1. Organizational conflict
2. Individual conflict
3. Interpersonal conflict
4. Repressive conflict Correct Answer2
The nursing staff members report a problem to their nurse manager by
saying, "We know we are going to have a problem with this." This
statement illustrates which stage of conflict?
1. Perceived conflict
2. Felt conflict
3. Manifest conflict
4. Latent conflict Correct Answer4
Which actions are important in the prevention of conflict?
Standard Text: Select all that apply.
1. Allocate resources fairly.
2. Try to keep problems confidential.
3. Address staff fears.
4. Clearly state expectations.
, 5. Keep lines between roles flexible and dynamic. Correct Answer1.3.4
A nurse who is often a staff leader frequently comes to the nurse
manager with concerns and complaints. When the nurse is reviewed for
a merit raise she does not receive it even though the nurse demonstrated
excellent work leading the unit change to evidence-based practice. This
illustrates use of which type of power by the nurse manager?
1. Coercive power
2. Referent power
3. Informational power
4. Reward power Correct Answer1
The manager has asked the staff to participate in the selection of new
intravenous pumps for the unit. The manger has provided a list of
choices and budget guidelines. This is an example of use of which
management strategy?
1. Use of expert power
2. Use of legitimate power
3. Empowerment of staff
4. Management persuasiveness Correct Answer3
A staff member has become very disagreeable. The other nurses know
this staff member is transferring to another unit at the end of the week.
