Apple Device Support Exam Preparation Guide Exam
Questions And Correct Answers
Apple Certified Support Professional - ANSWER Certification to support Apple devices.
iOS 16 - ANSWER Latest version of Apple's mobile operating system.
iPadOS 16 - ANSWER Operating system specific to iPads.
macOS Ventura - ANSWER The latest version of Apple's desktop operating system.
Learning Objectives - ANSWER What you should know for the exam.
Setup Assistant - ANSWER A tool to set up and configure a device for the first time.
Face ID - ANSWER Facial identification to secure a device.
Touch ID-ANSWER Fingerprint recognition for secure access.
FileVault-ANSWER Encryption feature to protect Mac data.
Personal Apple ID-ANSWER Individual account for accessing all the Apple services.
Managed Apple ID-ANSWER Ownership of the Apple ID is based on an organization.
, Activation Lock-ANSWER This security feature prevents unauthorized access to a
device.
iCloud-ANSWER Cloud storage service for Apple users.
Two-Factor Authentication-ANSWER Security process that requires two different
methods for verification.
Devcie Startup- ANSWER The process of powering on and initializing a device.
iOS Sysdiagnose- ANSWER A tool that captures diagnostic information on iOS.
Activity Monitor- ANSWER A utility that monitors the system performance of macOS.
Console- ANSWER An application for viewing system logs and messages.
Keychains- ANSWER A secure storage area for passwords and data.
Data Protection- ANSWER Ways in which Apple devices secure data.
Configuration Profiles - ANSWER Settings configuration files for Apple devices.
Troubleshooting Cellular Data - ANSWER Issues that occur with mobile network
connectivity.
AppleCare - ANSWER Service and support provided by Apple for their devices.
Networking - ANSWER The accessing of connected devices for the purpose of sharing
resources and data.
Questions And Correct Answers
Apple Certified Support Professional - ANSWER Certification to support Apple devices.
iOS 16 - ANSWER Latest version of Apple's mobile operating system.
iPadOS 16 - ANSWER Operating system specific to iPads.
macOS Ventura - ANSWER The latest version of Apple's desktop operating system.
Learning Objectives - ANSWER What you should know for the exam.
Setup Assistant - ANSWER A tool to set up and configure a device for the first time.
Face ID - ANSWER Facial identification to secure a device.
Touch ID-ANSWER Fingerprint recognition for secure access.
FileVault-ANSWER Encryption feature to protect Mac data.
Personal Apple ID-ANSWER Individual account for accessing all the Apple services.
Managed Apple ID-ANSWER Ownership of the Apple ID is based on an organization.
, Activation Lock-ANSWER This security feature prevents unauthorized access to a
device.
iCloud-ANSWER Cloud storage service for Apple users.
Two-Factor Authentication-ANSWER Security process that requires two different
methods for verification.
Devcie Startup- ANSWER The process of powering on and initializing a device.
iOS Sysdiagnose- ANSWER A tool that captures diagnostic information on iOS.
Activity Monitor- ANSWER A utility that monitors the system performance of macOS.
Console- ANSWER An application for viewing system logs and messages.
Keychains- ANSWER A secure storage area for passwords and data.
Data Protection- ANSWER Ways in which Apple devices secure data.
Configuration Profiles - ANSWER Settings configuration files for Apple devices.
Troubleshooting Cellular Data - ANSWER Issues that occur with mobile network
connectivity.
AppleCare - ANSWER Service and support provided by Apple for their devices.
Networking - ANSWER The accessing of connected devices for the purpose of sharing
resources and data.
