Operations Management Study
Questions Solved 100% Correct
A graphic technique for defining the relationship between customer desires and
product (or service) is: - ANSWER B) the house of quality.
A result of concurrent engineering in product design is: - ANSWER A) speedier product
development.
The Japanese method of organizing for product design features: - ANSWER D) a single
organization without subdivision or individual teams.
Manufacturability and value engineering has which of the following benefits?
I. Reduced complexity of the product
II. Reduction of environmental impact
III. Additional standardization of
components IV. Robust design
V. Improved job design and safety - ANSWER E) I, II, III, IV, V
________ is a process for determining customer requirements and translating them into
attributes that each functional area can understand and act upon. - ANSWER
Quality function deployment or QFD
The ________ is a part of the quality function deployment process that utilizes a
planning matrix to relate customer "wants" to "how" the firm is going to meet
those "wants." - ANSWER House of quality
, Identify the benefits associated with manufacturability and value engineering. -
ANSWER Benefits include immediate cost reduction, reduced product complexity,
additional standardization of components, improvement of functional aspects of the
product, improved job design and job safety, improved maintainability (serviceability) of
the product, and robust design.
What is quality function deployment (QFD)? - ANSWER QFD refers to both (1)
determining what will satisfy the customer and (2) translating those customer desires
into the target design.
Identify the 7 steps involved in building the house of quality. - ANSWER (1) Identify
customer wants. (2) Identify how the good/service will satisfy customer wants. (3)
Relate customer wants to product hows. (4) Identify relationships between the firm's
hows. (5) Develop importance ratings. (6) Evaluate competing products. (7)
Determine the desirable technical attributes, your performance, and the competitor's
performance against these attributes.
Computer-aided design (CAD) refers to the use of specialized computer programs
to direct and control manufacturing equipment. - ANSWER FALSE
Robust design ensures that small variations in production or assembly do not
adversely affect the product. - ANSWER TRUE
Modular design exists only in tangible products; it makes no sense in services. -
ANSWER FALSE
Which of the following is TRUE regarding computer-aided design? - ANSWER D) It
is the use of computers to interactively design products and prepare engineering
documentation.
Which of the following is TRUE concerning advantages of CAD?
Questions Solved 100% Correct
A graphic technique for defining the relationship between customer desires and
product (or service) is: - ANSWER B) the house of quality.
A result of concurrent engineering in product design is: - ANSWER A) speedier product
development.
The Japanese method of organizing for product design features: - ANSWER D) a single
organization without subdivision or individual teams.
Manufacturability and value engineering has which of the following benefits?
I. Reduced complexity of the product
II. Reduction of environmental impact
III. Additional standardization of
components IV. Robust design
V. Improved job design and safety - ANSWER E) I, II, III, IV, V
________ is a process for determining customer requirements and translating them into
attributes that each functional area can understand and act upon. - ANSWER
Quality function deployment or QFD
The ________ is a part of the quality function deployment process that utilizes a
planning matrix to relate customer "wants" to "how" the firm is going to meet
those "wants." - ANSWER House of quality
, Identify the benefits associated with manufacturability and value engineering. -
ANSWER Benefits include immediate cost reduction, reduced product complexity,
additional standardization of components, improvement of functional aspects of the
product, improved job design and job safety, improved maintainability (serviceability) of
the product, and robust design.
What is quality function deployment (QFD)? - ANSWER QFD refers to both (1)
determining what will satisfy the customer and (2) translating those customer desires
into the target design.
Identify the 7 steps involved in building the house of quality. - ANSWER (1) Identify
customer wants. (2) Identify how the good/service will satisfy customer wants. (3)
Relate customer wants to product hows. (4) Identify relationships between the firm's
hows. (5) Develop importance ratings. (6) Evaluate competing products. (7)
Determine the desirable technical attributes, your performance, and the competitor's
performance against these attributes.
Computer-aided design (CAD) refers to the use of specialized computer programs
to direct and control manufacturing equipment. - ANSWER FALSE
Robust design ensures that small variations in production or assembly do not
adversely affect the product. - ANSWER TRUE
Modular design exists only in tangible products; it makes no sense in services. -
ANSWER FALSE
Which of the following is TRUE regarding computer-aided design? - ANSWER D) It
is the use of computers to interactively design products and prepare engineering
documentation.
Which of the following is TRUE concerning advantages of CAD?
