Operations Management Exam
Study Questions Solved 100%
Correct
Which of the following is a similarity between goods and services? -
ANSWER Application of operations management.
Which of the following is not a reason for globalizing operations? - ANSWER To
increase profits at the expense of quality.
What term describes how an organization expects to achieve its missions and goals?
- ANSWER Strategy
Which of the following statements best characterizes delivery reliability - ANSWER A
company that always delivers at the promised time
Which of the following influences layout design? - ANSWER All of the above (Inventory
requirements, capacity needs, personnel levels, technology decisions)
, Which of the following statements concerning the operations management decision is
relevant to services? - ANSWER Labour standards vary depending on customer
requirements.
Which of these organizations is likely to have the most complex inventory decisions? -
ANSWER A computer manufacturing company.
What are the four basic process strategies? - ANSWER Process focus, repetitive
focus, product focus, mass customization
What is mass customization? - ANSWER
What is service blue printing? - ANSWER Focuses on the customer and
provider interactions.
What is a flowchart used for? - ANSWER To see the big picture.
What is time-function mapping used for? - ANSWER Adds rigour and a time element.
What is a value- stream analysis? - ANSWER Extends to customers and suppliers.
What does a process charts show? - ANSWER Detail.
Study Questions Solved 100%
Correct
Which of the following is a similarity between goods and services? -
ANSWER Application of operations management.
Which of the following is not a reason for globalizing operations? - ANSWER To
increase profits at the expense of quality.
What term describes how an organization expects to achieve its missions and goals?
- ANSWER Strategy
Which of the following statements best characterizes delivery reliability - ANSWER A
company that always delivers at the promised time
Which of the following influences layout design? - ANSWER All of the above (Inventory
requirements, capacity needs, personnel levels, technology decisions)
, Which of the following statements concerning the operations management decision is
relevant to services? - ANSWER Labour standards vary depending on customer
requirements.
Which of these organizations is likely to have the most complex inventory decisions? -
ANSWER A computer manufacturing company.
What are the four basic process strategies? - ANSWER Process focus, repetitive
focus, product focus, mass customization
What is mass customization? - ANSWER
What is service blue printing? - ANSWER Focuses on the customer and
provider interactions.
What is a flowchart used for? - ANSWER To see the big picture.
What is time-function mapping used for? - ANSWER Adds rigour and a time element.
What is a value- stream analysis? - ANSWER Extends to customers and suppliers.
What does a process charts show? - ANSWER Detail.
