COPE HEALTH SCHOLARS QUESTIONS
AND ANSWERS ALREADY PASSED
How can a Scholar make a patient’s day brighter during a routine check?
✔✔By asking about the patient’s hobbies or interests and engaging them in a light conversation
to lift their spirits.
What should a Scholar do if a patient seems confused about their care?
✔✔Offer to clarify instructions or fetch the nurse to explain the care plan more thoroughly to the
patient.
How can Scholars be helpful during a busy shift when staff are overwhelmed?
✔✔Assist with small but important tasks like fetching supplies, helping with non-medical
requests, or offering comfort to waiting patients.
What should a Scholar say if a patient asks for their medical opinion?
✔✔Kindly explain that they are not authorized to provide medical advice and refer them to the
healthcare team for accurate information.
1
,How can Scholars encourage pediatric patients during hospital procedures?
✔✔Offer positive reinforcement, like praise for being brave, or distract them with a game or a
story.
What is a Scholar’s role when a patient requests extra blankets or water?
✔✔To promptly provide the requested items or notify the appropriate staff if the request cannot
be fulfilled directly.
How can a Scholar respectfully handle a cultural difference in patient care?
✔✔Ask the patient or their family about any specific needs or preferences, and ensure that their
wishes are communicated to the care team.
What should a Scholar do if they witness a patient feeling isolated and lonely?
✔✔Offer companionship, ask about the patient’s day, and simply listen to make them feel less
alone.
How can a Scholar help ease a patient’s anxiety about an upcoming procedure?
✔✔Explain the steps of the process in simple terms (if appropriate) and reassure the patient that
the healthcare team will take good care of them.
2
,What should Scholars focus on to ensure effective communication with hearing-impaired
patients?
✔✔Use clear, slow speech, maintain eye contact, and write down important information if
necessary.
How can a Scholar assist in making a hospital stay less stressful for family members?
✔✔Offer them information about waiting times, provide directions around the hospital, or
suggest they take a break in a quiet area.
What should a Scholar do if they see a patient struggling to eat their meal?
✔✔Offer assistance with meal setup, but ensure that they check with the healthcare team if there
are any specific dietary or mobility concerns.
How can Scholars use their presence to improve the hospital atmosphere?
✔✔By staying positive, being approachable, and offering assistance to both patients and staff
whenever possible.
What is the best way for Scholars to ensure they are upholding patient dignity?
3
, ✔✔Maintain privacy during care, explain procedures before they begin, and always be respectful
of the patient’s needs and comfort.
What should a Scholar do if a patient has a specific request outside their role?
✔✔Politely explain the boundaries of their role and seek out the appropriate staff member to
fulfill the patient’s request.
What steps can a Scholar take to help a patient feel more in control of their situation?
✔✔Encourage them to ask questions and actively participate in decisions about their care, while
ensuring they feel heard by the healthcare team.
How can Scholars creatively pass time with pediatric patients?
✔✔Bring in activities like coloring books or ask the child to imagine and describe their favorite
superhero to take their mind off the hospital environment.
What should a Scholar do if a patient is experiencing pain or discomfort?
✔✔Notify the healthcare team immediately and offer comfort to the patient while waiting for
professional care.
4
AND ANSWERS ALREADY PASSED
How can a Scholar make a patient’s day brighter during a routine check?
✔✔By asking about the patient’s hobbies or interests and engaging them in a light conversation
to lift their spirits.
What should a Scholar do if a patient seems confused about their care?
✔✔Offer to clarify instructions or fetch the nurse to explain the care plan more thoroughly to the
patient.
How can Scholars be helpful during a busy shift when staff are overwhelmed?
✔✔Assist with small but important tasks like fetching supplies, helping with non-medical
requests, or offering comfort to waiting patients.
What should a Scholar say if a patient asks for their medical opinion?
✔✔Kindly explain that they are not authorized to provide medical advice and refer them to the
healthcare team for accurate information.
1
,How can Scholars encourage pediatric patients during hospital procedures?
✔✔Offer positive reinforcement, like praise for being brave, or distract them with a game or a
story.
What is a Scholar’s role when a patient requests extra blankets or water?
✔✔To promptly provide the requested items or notify the appropriate staff if the request cannot
be fulfilled directly.
How can a Scholar respectfully handle a cultural difference in patient care?
✔✔Ask the patient or their family about any specific needs or preferences, and ensure that their
wishes are communicated to the care team.
What should a Scholar do if they witness a patient feeling isolated and lonely?
✔✔Offer companionship, ask about the patient’s day, and simply listen to make them feel less
alone.
How can a Scholar help ease a patient’s anxiety about an upcoming procedure?
✔✔Explain the steps of the process in simple terms (if appropriate) and reassure the patient that
the healthcare team will take good care of them.
2
,What should Scholars focus on to ensure effective communication with hearing-impaired
patients?
✔✔Use clear, slow speech, maintain eye contact, and write down important information if
necessary.
How can a Scholar assist in making a hospital stay less stressful for family members?
✔✔Offer them information about waiting times, provide directions around the hospital, or
suggest they take a break in a quiet area.
What should a Scholar do if they see a patient struggling to eat their meal?
✔✔Offer assistance with meal setup, but ensure that they check with the healthcare team if there
are any specific dietary or mobility concerns.
How can Scholars use their presence to improve the hospital atmosphere?
✔✔By staying positive, being approachable, and offering assistance to both patients and staff
whenever possible.
What is the best way for Scholars to ensure they are upholding patient dignity?
3
, ✔✔Maintain privacy during care, explain procedures before they begin, and always be respectful
of the patient’s needs and comfort.
What should a Scholar do if a patient has a specific request outside their role?
✔✔Politely explain the boundaries of their role and seek out the appropriate staff member to
fulfill the patient’s request.
What steps can a Scholar take to help a patient feel more in control of their situation?
✔✔Encourage them to ask questions and actively participate in decisions about their care, while
ensuring they feel heard by the healthcare team.
How can Scholars creatively pass time with pediatric patients?
✔✔Bring in activities like coloring books or ask the child to imagine and describe their favorite
superhero to take their mind off the hospital environment.
What should a Scholar do if a patient is experiencing pain or discomfort?
✔✔Notify the healthcare team immediately and offer comfort to the patient while waiting for
professional care.
4
