SPCH 102: Final Exam questions well
answered to pass (7)
Language challenges - correct answer ✔✔Abstract words, bypassing, offensive language, and jargon
Abstract words - correct answer ✔✔open to interpretation; example: "You need to be more positive"
Bypassing - correct answer ✔✔a form of miscommunication that occurs when people miss each other
with their meanings; use different meanings for the same words and phrases
Jargon - correct answer ✔✔language used in a specific group; ex: doctors and police
Offensive language - correct answer ✔✔language to avoid: racist, sexist, heterosexist, ageist
Heterosexist - correct answer ✔✔belittles gay and lesbian
Ageist - correct answer ✔✔prejudice against age
I/We Language - correct answer ✔✔I: take responsibility for feelings and actions
We: share credit for group achievements and less offensive/mean
Team Talk - correct answer ✔✔language group members should use as they work together; enables
members to share power, info, and opinions, and achieve success
The dimensions of team talk - correct answer ✔✔identification, interdependence, minimal power
differentiation, social equality, conflict management, and negotiation
Identification - correct answer ✔✔use plural pronouns; ex: "Let's keep working on this until we're ready
for lunch."
, Interdependence - correct answer ✔✔use collective language that acknowledges shared needs,
opinions, and cooperation; "What changes to the plan should we make?"
Minimal power differentiation - correct answer ✔✔use considerate language and members talk to one
another on equal terms; ex: "I'm sorry my other meeting ran overtime how can I catch up?"
Social equality - correct answer ✔✔use casual and informal language
Conflict management - correct answer ✔✔use collaborative language and express interest in solving
problems
Negotiation - correct answer ✔✔use exploratory language and members ask what if questions
Nonverbal Codes - correct answer ✔✔personal appearance, facial expressions and eye contact, vocal
expression, gestures, space
Using nonverbal communication effectively - correct answer ✔✔can convey more meaning than the
words
Confirming and Disconfirming messages - correct answer ✔✔Confirming: shows that you value the
person, what they have to say, and the interaction
Disconfirming: shows that you don't care about anything
Defensive vs. supportive communication - correct answer ✔✔defensive communication: triggers our
instinct to protect ourselves when we're verbally criticized or physically treated by someone
supportive communication: members feel comfortable to share feelings, thoughts, and opinions
defensive behaviors - correct answer ✔✔evaluation, control, strategy, neutrality, superiority, and
certainty
answered to pass (7)
Language challenges - correct answer ✔✔Abstract words, bypassing, offensive language, and jargon
Abstract words - correct answer ✔✔open to interpretation; example: "You need to be more positive"
Bypassing - correct answer ✔✔a form of miscommunication that occurs when people miss each other
with their meanings; use different meanings for the same words and phrases
Jargon - correct answer ✔✔language used in a specific group; ex: doctors and police
Offensive language - correct answer ✔✔language to avoid: racist, sexist, heterosexist, ageist
Heterosexist - correct answer ✔✔belittles gay and lesbian
Ageist - correct answer ✔✔prejudice against age
I/We Language - correct answer ✔✔I: take responsibility for feelings and actions
We: share credit for group achievements and less offensive/mean
Team Talk - correct answer ✔✔language group members should use as they work together; enables
members to share power, info, and opinions, and achieve success
The dimensions of team talk - correct answer ✔✔identification, interdependence, minimal power
differentiation, social equality, conflict management, and negotiation
Identification - correct answer ✔✔use plural pronouns; ex: "Let's keep working on this until we're ready
for lunch."
, Interdependence - correct answer ✔✔use collective language that acknowledges shared needs,
opinions, and cooperation; "What changes to the plan should we make?"
Minimal power differentiation - correct answer ✔✔use considerate language and members talk to one
another on equal terms; ex: "I'm sorry my other meeting ran overtime how can I catch up?"
Social equality - correct answer ✔✔use casual and informal language
Conflict management - correct answer ✔✔use collaborative language and express interest in solving
problems
Negotiation - correct answer ✔✔use exploratory language and members ask what if questions
Nonverbal Codes - correct answer ✔✔personal appearance, facial expressions and eye contact, vocal
expression, gestures, space
Using nonverbal communication effectively - correct answer ✔✔can convey more meaning than the
words
Confirming and Disconfirming messages - correct answer ✔✔Confirming: shows that you value the
person, what they have to say, and the interaction
Disconfirming: shows that you don't care about anything
Defensive vs. supportive communication - correct answer ✔✔defensive communication: triggers our
instinct to protect ourselves when we're verbally criticized or physically treated by someone
supportive communication: members feel comfortable to share feelings, thoughts, and opinions
defensive behaviors - correct answer ✔✔evaluation, control, strategy, neutrality, superiority, and
certainty
