Exam Bank Questions with complete Solutions for Progressive leadership principles, concepts, and tools

Exam Bank Questions with complete Solutions for Progressive leadership principles, concepts, and tools RBO - Answers Relationships by objectives 10 steps for managing the RBO process - Answers 1. Identify the issue 2. Assign the issue 3. Analyze the issue 4. Make the decision 5. Educate as necessary 6. Implement the plan 7. Review the effectiveness 8. Revise if necessary 9. Complete the process 10. Regroup if necessary The 5 Ls - Answers Love Learn Labor Laugh Leave The 5 ethical contracts - Answers External customers Internal customers Leadership and followership Professional conduct Personal commitment What we tell our external customers we will do - Answers Stay ready to respond Quickly Be trained and equipped to perform our job Care about our customers and their property Exist to serve and be careful not to over indulge ourselves in our own creature comforts Provide excellent service at a competitive price User skills to help the customer at Every opportunity and maximize the importance of our customers needs Prevent emergencies from occurring whenever and however we can Be honest about what the department is staffed, equipped, and deploying to do, and what it cannot accomplish due to a lack of funding, staffing, equipment, or other related issues Ethical behaviors that are important to being effective leaders and followers - Answers Tell people up front what is expected of them Tree isolated mistakes as that, isolated mistakes Review good performance and behavior every opportunity, but do not reward ever unacceptable performance or bed behavior When things get worse, leaders need to get better Stress self discipline, but be willing and able to impose corrective, progressive, and lawful discipline when self discipline breaks down Develop tomorrow's leaders Don't forget what the department was formed to do and from where we came Do not do things to our supervisors that we would not want done to us Avoid the ready fire aim approach to problem solving and decision making Work to resolve conflicts, and do not be a consistent obstacle by doing so in the department Leave the system better than we found it in some way no matter what positions we may hold in the department 3 periods of a career - Answers Selection and entry The career journey Transition to retirement Aspects of selection and entry - Answers Selection process Value based hiring Candidate profile