Chapter 15 Ensuring Quality Care Questions
And Answers
Six Aims for Improvement if quality of care ***Safe: avoiding injuries to clients from the
care that is intended to help them
***Effective: Providing services based on scientific knowledge to all who could benefit, and
refraining from providing services to those not likely to benefit
***Patient-centered: Providing care that is respectful of and responsive to individual patient
preferences, needs, and values, and ensuring that patient values guide all clinical decisions
***Timely: Reducing waits and sometimes harmful delays for both those who receive and those
who give care
***Efficient: Avoiding waste, including waste of equipment, supplies, ideas, and energy
***Equitable: Providing care that does not vary in quality because of personal characteristics
such as gender, ethnicity, geographic location, and socioeconomic status
Redesign elements for healthcare included ***evidence-based decision-making
,Chapter 15 Ensuring Quality Care Questions
And Answers
***safety
***client as a source of control
***individualized client-centered care
***transparency
***anticipated needs
***decreased waste
***interdisciplinary cooperation
***collaboration
***communication
, Chapter 15 Ensuring Quality Care Questions
And Answers
Quality Assurance initiatives are essential ****when efforts are being made to cut costs
and ,at the same time,maintain high standards of care
To ensure high-quality care,the health-care industry borrowed the philosophy of
***continuous quality improvement (CQI) from the business world
According to the CQI philosophy *** there are internal customers and external customers
The external customers are ***clients and their families
The internal customers are ***individuals working within the healthcare setting
Continuous quality improvement, also known as total quality management (TQM) ***is
based on the belief that the organization with higher-quality services will capture a greater share
of the market than competitors with lower-quality services
***this approach emphasizes customer satisfaction, promotes innovation, and requires employee
involvement commitment
And Answers
Six Aims for Improvement if quality of care ***Safe: avoiding injuries to clients from the
care that is intended to help them
***Effective: Providing services based on scientific knowledge to all who could benefit, and
refraining from providing services to those not likely to benefit
***Patient-centered: Providing care that is respectful of and responsive to individual patient
preferences, needs, and values, and ensuring that patient values guide all clinical decisions
***Timely: Reducing waits and sometimes harmful delays for both those who receive and those
who give care
***Efficient: Avoiding waste, including waste of equipment, supplies, ideas, and energy
***Equitable: Providing care that does not vary in quality because of personal characteristics
such as gender, ethnicity, geographic location, and socioeconomic status
Redesign elements for healthcare included ***evidence-based decision-making
,Chapter 15 Ensuring Quality Care Questions
And Answers
***safety
***client as a source of control
***individualized client-centered care
***transparency
***anticipated needs
***decreased waste
***interdisciplinary cooperation
***collaboration
***communication
, Chapter 15 Ensuring Quality Care Questions
And Answers
Quality Assurance initiatives are essential ****when efforts are being made to cut costs
and ,at the same time,maintain high standards of care
To ensure high-quality care,the health-care industry borrowed the philosophy of
***continuous quality improvement (CQI) from the business world
According to the CQI philosophy *** there are internal customers and external customers
The external customers are ***clients and their families
The internal customers are ***individuals working within the healthcare setting
Continuous quality improvement, also known as total quality management (TQM) ***is
based on the belief that the organization with higher-quality services will capture a greater share
of the market than competitors with lower-quality services
***this approach emphasizes customer satisfaction, promotes innovation, and requires employee
involvement commitment
