CASPer Practice Test Questions &
Answers 2024/2025
A co-worker whose wife is pregnant is conflicted whether or not to take paternity leave. He and his wife
would both like him to spend time at home with the baby, but doing so might take him out of
consideration for an upcoming promotion at work. Should he prioritize family or career? In addition, his
industry doesn't seem to support men who take paternity leave. A former colleague was penalized for
taking leave and spent years stuck in the same position before finally leaving the company. As his co-
worker, what do you think he should do? - ANSWERS1. Would you recommend he take paternity leave?
Why or why not?
2. What strategies could you offer to help him make a decision that he feels comfortable with?
3. Maintaining a work-life balance can be challenging. Why do you think people struggle to find balance?
You're the manager at a retail store. A man tries to return a toy for a refund but doesn't have the original
receipt. Due to store policy, the cashier states she can only offer him store credit. The man says his
daughter came down with pneumonia, and he needs the cash to fill her prescriptions. He asks the
cashier to make a policy exception for him. She turns to you. What do you think she should do? -
ANSWERS1. As the store manager, would you give this customer a refund? Why or why not?
2. If you decide to abide by store policy, how could you refuse the refund in a way that shows empathy
for the customer?
3. In your opinion, what is the most essential quality to possess in a customer service position? Explain
your response.
Your project group members are frustrated because one member—Paul—left the group last minute,
leaving everyone else with a lot of work to complete before the approaching deadline. Paul said he had
to leave the group due to a worsening medical condition, but your classmate sees a photo of him at a
pool party on social media. Your group members are conflicted. One wants to report Paul to the
academic coordinator so he doesn't receive a grade for the group project he left. But your other
classmate doesn't want to do anything without having all the facts—maybe it's an old photo, after all. It's
your call, what should you do? - ANSWERS1. What do you recommend to your group members?
2. Do you think it is okay to report a concern to a supervisor based on a suspicion? Why or why not?
3. Do you believe that one false or inappropriate post on social media can have a lasting effect on
someone's career? Explain your response.
Answers 2024/2025
A co-worker whose wife is pregnant is conflicted whether or not to take paternity leave. He and his wife
would both like him to spend time at home with the baby, but doing so might take him out of
consideration for an upcoming promotion at work. Should he prioritize family or career? In addition, his
industry doesn't seem to support men who take paternity leave. A former colleague was penalized for
taking leave and spent years stuck in the same position before finally leaving the company. As his co-
worker, what do you think he should do? - ANSWERS1. Would you recommend he take paternity leave?
Why or why not?
2. What strategies could you offer to help him make a decision that he feels comfortable with?
3. Maintaining a work-life balance can be challenging. Why do you think people struggle to find balance?
You're the manager at a retail store. A man tries to return a toy for a refund but doesn't have the original
receipt. Due to store policy, the cashier states she can only offer him store credit. The man says his
daughter came down with pneumonia, and he needs the cash to fill her prescriptions. He asks the
cashier to make a policy exception for him. She turns to you. What do you think she should do? -
ANSWERS1. As the store manager, would you give this customer a refund? Why or why not?
2. If you decide to abide by store policy, how could you refuse the refund in a way that shows empathy
for the customer?
3. In your opinion, what is the most essential quality to possess in a customer service position? Explain
your response.
Your project group members are frustrated because one member—Paul—left the group last minute,
leaving everyone else with a lot of work to complete before the approaching deadline. Paul said he had
to leave the group due to a worsening medical condition, but your classmate sees a photo of him at a
pool party on social media. Your group members are conflicted. One wants to report Paul to the
academic coordinator so he doesn't receive a grade for the group project he left. But your other
classmate doesn't want to do anything without having all the facts—maybe it's an old photo, after all. It's
your call, what should you do? - ANSWERS1. What do you recommend to your group members?
2. Do you think it is okay to report a concern to a supervisor based on a suspicion? Why or why not?
3. Do you believe that one false or inappropriate post on social media can have a lasting effect on
someone's career? Explain your response.
