IT Infrastructure Library Questions and Answers Latest Update Graded A+
service - Answers a means of delivering value to customers by facilitating outcomes customers want to
achieve without the ownership of specific costs and risks.
service provider - Answers supplies services to one or more internal or external customers
Stakeholders in Service Management - Answers Customers, Users, Suppliers
Internal Service Provider - Answers supports only the brokers at a financial services company
Shared Services Unit - Answers consolidates corporate functions
Service categories include - Answers core, enabling and enhanced services
Enabling Services - Answers needed to deliver a core service
Core - Answers basic outcomes
Enhancing - Answers make a core service more exciting
Supplier - Answers Third Parties that supply good or services required to deliver IT services
Service Provider Type I - Internal - Answers Embedded within a business unit
Service Provider Type II - Shared Services unit - Answers Provide shared IT services to more than one
business unit, may be consolidated with other functions
Service Provider Type II - External - Answers Providers IT Services to external customers
Name of the service categories - Answers core, enabling, enhancing
Service Management (SM) - Answers a set of specialized organizational capabilities for providing value
to customers in the form of services
Capabilities - Answers represent a service provider's ability to coordinate, control and deploy resources
to produce value.
IT service management (ITSM) - Answers the implementation and management of quality IT services
that meet the needs of the business
ITIL - Answers set of best practice publications for IT service management
Asset - Answers is any capability or resources used by both service providers and customers
Resources gets transform into - Answers capabilities
Policies - Answers defines boundaries in terms of what the organization may or may not do as part of its
operations
service - Answers a means of delivering value to customers by facilitating outcomes customers want to
achieve without the ownership of specific costs and risks.
service provider - Answers supplies services to one or more internal or external customers
Stakeholders in Service Management - Answers Customers, Users, Suppliers
Internal Service Provider - Answers supports only the brokers at a financial services company
Shared Services Unit - Answers consolidates corporate functions
Service categories include - Answers core, enabling and enhanced services
Enabling Services - Answers needed to deliver a core service
Core - Answers basic outcomes
Enhancing - Answers make a core service more exciting
Supplier - Answers Third Parties that supply good or services required to deliver IT services
Service Provider Type I - Internal - Answers Embedded within a business unit
Service Provider Type II - Shared Services unit - Answers Provide shared IT services to more than one
business unit, may be consolidated with other functions
Service Provider Type II - External - Answers Providers IT Services to external customers
Name of the service categories - Answers core, enabling, enhancing
Service Management (SM) - Answers a set of specialized organizational capabilities for providing value
to customers in the form of services
Capabilities - Answers represent a service provider's ability to coordinate, control and deploy resources
to produce value.
IT service management (ITSM) - Answers the implementation and management of quality IT services
that meet the needs of the business
ITIL - Answers set of best practice publications for IT service management
Asset - Answers is any capability or resources used by both service providers and customers
Resources gets transform into - Answers capabilities
Policies - Answers defines boundaries in terms of what the organization may or may not do as part of its
operations
