Phoenix Fire Engineer Test Volume 2 Study Guide | Questions and Correct Answers | Latest Update 2024/2025

Phoenix Fire Engineer Test Volume 2 Study Guide | Questions and Correct Answers | Latest Update 2024/2025 Customer Service Management - Answer -Our mission and number one priority is to deliver the best customer service possible. Our members are responsible for the following as it relates to customer service. o Treat all customers with respect o Deal with the customer's situation as an urgent event o Identify and act on opportunities for added value. o Provide exceptional customer service, whenever possible. A members evaluation as to whether or not they are empowered to provide exceptional customer service Command Procedure - Answer -The functions of command define standard activities that are performed by the incident commander to achieve the tactical objectives. Command Procedure - Answer -Fast attack example: any incident where the safety and welfare of fire fighters is a major concernCommand Procedure - Answer -Within the chain of command, the actual transfer of command will be regulated by the following procedure: 1. The officer assuming command (IC#2) will communicate with the person being relieved (IC#1) by radio or face-to-face. Face-toFace- is the preferred method to transfer command.