MNE3701
Assignment 6
Semester 2
Due 8 November 2024
, 1. Human Resources Management at Joytech
How the Owner Manages Human Resources:
The owner of Joytech, a small electronics business, manages HR primarily through informal
methods. He hires employees from local sources, focusing on customer service skills and
product knowledge since the business specializes in a wide range of electronics. Most
employees work flexible hours to accommodate seasonal demand, and training is provided
mainly through hands-on learning. There are no formal performance evaluations, and employee
guidelines are communicated verbally rather than through structured policies.
Need for Improvement:
Yes, there is room for improvement. Joytech’s informal HR structure may lead to inconsistencies
in service quality, especially in a technical field like electronics, where product expertise is
essential. Limited training and lack of formal evaluations may also affect employee motivation
and reduce retention rates.
Recommendations for Improvement:
1. Develop Structured HR Policies: Introducing written job descriptions and a formal
onboarding process would clarify employee roles and expectations, especially important for
a business where technical knowledge is key. This could include setting specific service
protocols for different types of electronics to ensure consistent customer service.
2. Implement Regular Training Programs: Given the complexity of electronic products, regular
training sessions focusing on technical knowledge and customer service skills would
enhance employees’ expertise, allowing them to assist customers more effectively. This
would also ensure employees are up-to-date on new products.
3. Introduce Basic Performance Reviews: Quarterly performance check-ins would allow the
owner to acknowledge hard work and provide constructive feedback. Recognizing
employees through small incentives, such as a bonus for top performance or positive
customer feedback, could improve morale and reduce turnover.
These improvements would enable Joytech to build a skilled, motivated workforce, enhancing
service quality and supporting business growth.
Assignment 6
Semester 2
Due 8 November 2024
, 1. Human Resources Management at Joytech
How the Owner Manages Human Resources:
The owner of Joytech, a small electronics business, manages HR primarily through informal
methods. He hires employees from local sources, focusing on customer service skills and
product knowledge since the business specializes in a wide range of electronics. Most
employees work flexible hours to accommodate seasonal demand, and training is provided
mainly through hands-on learning. There are no formal performance evaluations, and employee
guidelines are communicated verbally rather than through structured policies.
Need for Improvement:
Yes, there is room for improvement. Joytech’s informal HR structure may lead to inconsistencies
in service quality, especially in a technical field like electronics, where product expertise is
essential. Limited training and lack of formal evaluations may also affect employee motivation
and reduce retention rates.
Recommendations for Improvement:
1. Develop Structured HR Policies: Introducing written job descriptions and a formal
onboarding process would clarify employee roles and expectations, especially important for
a business where technical knowledge is key. This could include setting specific service
protocols for different types of electronics to ensure consistent customer service.
2. Implement Regular Training Programs: Given the complexity of electronic products, regular
training sessions focusing on technical knowledge and customer service skills would
enhance employees’ expertise, allowing them to assist customers more effectively. This
would also ensure employees are up-to-date on new products.
3. Introduce Basic Performance Reviews: Quarterly performance check-ins would allow the
owner to acknowledge hard work and provide constructive feedback. Recognizing
employees through small incentives, such as a bonus for top performance or positive
customer feedback, could improve morale and reduce turnover.
These improvements would enable Joytech to build a skilled, motivated workforce, enhancing
service quality and supporting business growth.
