Unit 2 - working skills in the public service sector

Unit 2: Working Skills in the Public Service Sector




In this report I will explain what the external and internal customers of The British
Red Cross and Police service are, and I will raise your awareness about working
skills used working in a Police and volunteering in a British Red Cross
organisation. I am going to:
 Describe internal and external customers of the police force and the British
Red Cross organisation.
 Explain working skills used with customers.
 Explain how Police and The British Red Cross organisation meet the
customer needs.
 Compare working skills used with customers.
 Asses how working skills are used by two contrasting public services to meet
customer needs.




POLICE


EXTERNAL CUSTOMER- A person who uses a police force services but is not
employed by police. External customers of the police can be: victims of crime,
criminals, businesses, other services.
There are two types of external customers:


 Existing service users- This can be a company, organization, group or
person who uses the service on a regular basis. For example, people who
work within child protection will often work with police services.


 New service users- This would be someone who has not required the
assistance of the police service before and may not require it again. Such as
a person who had been burgled, or if a building owned by a specific company
had been vandalized.




INTERNAL CUSTOMER- This person is directly connected to an organization.
Internal customers contribute to overall quality of police services provided. Internal
customers can be: medics, constables, police officers and others.