CBC1501 Assignment 3 PORTFOLIO (ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED

Well-structured CBC1501 Assignment 3 PORTFOLIO (ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED. (DETAILED ANSWERS - DISTINCTION GUARANTEED!).....MAIN SCENARIO Read the following scenario before answering questions 2–4: Dr Shadi Hashimi has been appointed as a senior researcher in the Department of Communication Science at the University of South Africa (Unisa). His research focuses on ethical communications in the era of the fifth industrial revolution (5IR). Some of his research interests delve into the issues of the digital footprint, digital literacy, verbal and non-verbal communication and virtual teams. Some of his preliminary research findings have identified key areas of concern regarding the readiness of the South African youth for the 5IR. The concerns that he has listed appear below: 1. The South African youth lack basic digital literacy skills 2. Although many youth have access to digital devices, they use these devices for entertainment purposes and not for educational purposes. 3. Netiquette in many areas of virtual collaboration is ignored. 4. There is poor intercultural, multicultural and cross-cultural awareness when interacting in virtual teams. 5. The youth do not understand the importance of effective verbal and non-verbal communication when interacting with others in a virtual space. Dr Shadi Hashimi is thus concerned about these issues and wants to address these concerns with key stakeholders in the country. He is finalising his research findings to share on various platforms. Firstly, he aims to distribute his research findings through academic publications, public participation forums, research reports, mass media and social media platforms, as well as through oral presentations in different contexts. To do this, he has to identify the target audience, the goal and the purpose of his communication for each type of communication he plans to disseminate. Page 8 of 15 4. QUESTION 2: ESSAY [30] 4.1. Mark allocation for Question 2: Essay MARK ALLOCATION FOR QUESTION 2: ESSAY TASK DESCRIPTION MARKS 1. Format and layout Title, planning (brainstorming) 3 2. Grammar and language Spelling, articulation, tense, punctuation, fluency, sentence structure, formal tone, logical flow and paragraph structure 4 3. Content 3.1 Introduction, including thesis statement and overview of content 3 3.2 Definitions or descriptions of the key concepts (virtual communication in the workplace, verbal and non-verbal communication, netiquette, multicultural communication) must be provided in the essay. These definitions should not be loose-standing but MUST be logically integrated within your discussion. 4 3.3 Evidence of your understanding of any two aspects of each of the four (4) concepts identified above must be integrated within your discussion. 8 3.4 Evidence of your ability to argue your thesis statement assertively, coherently and logically should be clear. 2 3.5 In-text referencing and list of sources consulted 4 3.6 Conclusion 2 Format, layout and structure Referencing, plagiarism and paraphrasing Total 30 Page 9 of 15 4.2. Instructions TO STUDY: LUs 1-11 Read the main scenario provided on page 7 then complete the following task. Plan and write an argumentative essay where you critically discuss the importance of ethical communication in virtual teams. In doing so, you need to focus on netiquette, the digital footprint, and the ethical use of verbal and non-verbal communication in multicultural settings when communicating in virtual settings in the digital workplace. The essay should include the following: 1. Evidence that your writing is planned 2. Logical and coherent presentation of your essay. 3. Definitions or descriptions of the key concepts (virtual communication in the workplace, verbal and non-verbal communication, netiquette, multicultural communication) must be provided in the essay. These definitions should not be loose-standing but MUST be logically integrated within your discussion. 4. Evidence of your understanding of any two aspects of each of the four (4) concepts identified above must be integrated within your discussion, 5. Evidence of your ability to argue your thesis statement assertively, coherently and logically should be clear. Page 10 of 15 4.3. Presentation requirements This content outline should guide you when planning your essay for this assessment. i. An appropriate title ii. The brainstorming/planning (Do not include scanned images). iii. The introduction. iv. Five paragraphs in the body. a. Every paragraph must have one topic sentence with relevant and related substantiating statements. This means that you will have five paragraphs, each with one topic sentence and referenced substantiating statements. b. You are required to write the full body of the essay now as you are expanding on the planning that you have done in Assessment 2. c. You MUST reference the paragraphs in the body of the essay using the correct in-text referencing styles and provide a list of sources consulted that should be placed at the end of the assignment. d. Peruse three additional resources of your choice, in addition to the study material provided to you. v. The conclusion. Page 11 of 15 4.4. Additional requirements and considerations i. Present your answer in an essay format and provide an appropriate title for your essay. Do not write in point form at all. You will also be graded on the correct use of spelling, grammar, punctuation and writing fluency. ii. A similarity report will be generated through the Turnitin application built into Moodle. A separate AI report is also generated upon submission that detects AI-generated text. You will be penalised for instances where the principles of academic integrity have been violated. iii. Marks will be deducted should plagiarism be detected. Where large portions of the text have been plagiarised, you will receive 0% for this question and may be subject to disciplinary action. Read and make sure you understand all the information on plagiarism and academic writing in Tutorial Letter 301 (CMNALLE/301) and all the policies related to academic integrity. Therefore, ensure that: ▪ You DO NOT use any AI tools. ▪ You DO NOT copy and paste material from any sources of information, except copy your own work for the essay completed in Assessment 2. ▪ You do NOT rewrite content from the scenario (you will not receive any marks if you do so). ▪ The information utilised in your essay is paraphrased and correctly referenced in-text and in the list of sources consulted. ▪ All sources consulted are cited in the list of sources consulted, including tutorial letters, the study guide, the prescribed book, and additional sources. (Sources consulted should be placed at the END of the assignment.) ▪ The correct referencing techniques are used in the text of the assignment and the list of sources has been consulted. ▪ All study material is referenced correctly, as per the departmental requirements outlined in Tutorial Letter 301 (CMNALLE/301). ▪ Quotations do not exceed 5% of your work. Page 12 of 15 5. QUESTION 3: MEMORANDUM WRITING [25] 5.1. Mark allocation for Question 3 MARK ALLOCATION FOR QUESTION 3: MEMORANDUM WRITING TASK DESCRIPTION MARKS 1. Format and layout Header, heading structures, name of company, date, subject, recipients and alignment 8 2. Grammar and language Spelling, articulation, tense, punctuation,fluency, sentence structure, formal tone, logical flow and paragraph structure 5 3. Content 3.1 Inform staff of all details of the workshop 3 3.2 Discuss the importance of attending the workshop and the benefits of attending the workshop. 3 3.3 Discuss aspects that will be discussed in the workshop 4 3.4 Encourage employees to forward their suggestions 2 Penalisation (if any) Format, layout and structure Rewriting the scenario Total 25 Page 13 of 15 5.2. Instructions TO STUDY: LUs 1-11 Read the main scenario provided on page 7 then complete the following task. As Talukanyani Shiburi the head of the research committee, you have been tasked with drafting a memorandum to invite all staff members of the Department of Communication Science at the University of South Africa, on behalf of Dr Shadi Hashimi, persuading staff to attend a workshop about ethical communication in the era of the Fifth Industrial Revolution (5IR) at Zebula Resort in Limpopo on the 1st of November 2024. You must describe the importance of attending this workshop and the aspects that employees will benefit from when attending this workshop, particularly focusing on ethical communications in the era of the 5IR and the principles of working in the online environment. Some of the aspects include the issues of the digital footprint, digital literacy, verbal and non-verbal communication and virtual teams. Also, encourage employees to forward their suggestions on how to make the workshop more enjoyable. Follow the correct format for structuring an organisational memorandum. Your memorandum should reflect some strong motivations and persuasions for staff in all the aspects mentioned above. Your memorandum should be: • formatted correctly • fluent and grammatically correct • persuasive and motivational • logical and coherent • relevant to the scenario – you are welcome to expand on the ideas portrayed in the scenario creatively but remain within the context of the scenario • 450 words in length. Page 14 of 15 6. QUESTION 4: STANDARD OPERATING PROCEDURES [25] 6.1. Mark allocation for Question 4 MARK ALLOCATION FOR QUESTION 4: STANDARD OPERATING PROCEDURES TASK DESCRIPTION MARKS 1. Format and layout header, heading structures, numbering structures, topic and purpose, scope, affected departments, alignment, etc. 10 2. Grammar and language Spelling, articulation, tense, punctuation, fluency, sentence structure, formal tone, logical flow and paragraph structure 5 3. Content Commands/imperatives 10 Penalisation (if any) Format, layout and structure Rewriting the scenario or other sources Total 25 6.2. Instructions Read the main scenario before question 2 and answer the following question. You are the head of the Department of Communication Science at the University of South Afric. New employees will be joining the department on the 1st of November 2024, and you are required to write a standard operating procedures (SOP) document that provides guidelines to the new employees on how to work successfully online in the organisation. Since you attended the ethical communication workshop facilitated by Dr Shadi Hashimi where he shared some tips regarding the steps of ethical communication when working online, you have gained the knowledge and mastered the skills related to ethical communication witihn the online environment. Some of the tips for working online that Dr Shadi Hashimi shared include the following:  • respecting collegues from different cultures;  • honouring meeting appointments;  • starting your work on time as per your contract;  • adhering to deadlines;  • responding to emails on time;  • completing your weekly roster;  • being online during working hours;  • taking leave if you want to attend to personal matters;  • informing the administrator or the manager if you have technical problems; and  • contacting ICT to resolve issues that you encounter with new and/or existing applications. Page 15 of 15 Take note of the following when drawing up the chronological list of instructions for new employees:  • Use the correct format and stylistic requirements for an SOP document.  • Provide an appropriate heading.  • Describe the scope and purpose of this set of SOPs.  • Indicate the affected departments.  • Set out the procedures – you must provide ten (10) SOPs.  • Use an impersonal tone of address in your writing.  • Start each instruction with an appropriate imperative.  • Ensure that your imperatives are relevant and applicable to the context and the scenario provided.  • Your writing should reflect the correct use of language and grammar . 7. SELF-ASSESSMENT AND SELF-REFLECTION QUESTIONS [5] 7.1. Mark Allocation for Self-Assessment and Self-Reflection Questions MARK ALLOCATION FOR SELF-ASSESSMENT AND SELF-REFLECTION TASK DESCRIPTION MARKS 1. Format and layout Alignment, numbering, heading 1 2. Grammar and language Spelling, articulation, tense, punctuation, fluency, sentence structure, formal tone 1 3. Content Questions 1 – 3 3 Total 5 Answer the following questions in full sentences. 1. What have you learnt (what knowledge have you gained) by doing this assessment and what shortcomings have you identified? 2. What skills, abilities and orientations (attitudes and values) have you acquired by planning the essay in preparation for the final draft to be submitted in the portfolio of evidence (POE - Assessment 3)? 3. Which strengths could you apply in your future life and work environment concerning the learning outcomes formulated for this module? (Refer to each learning outcome in this respect, which can be found under section 2.2 of Tutorial Letter 101)