MTA Dispatcher Exam 1-30 with
Complete Solutions
1. Bus operators must notify depot supervision if they are convicted of a traffic violation
(other than a felony or misdemeanor)within?
A. 1 working day
B. 3 working days
C. 5 working days
D. Working day - ANSWER-C. 5 working days
16. It is the responsibility of all bus operators, dispatchers and managers to read their
depot bulletin board
A. Bi-weekly, when they pick up their checks
B. Weekly
C. Every two days
D. Daily, before going on duty. - ANSWER-D. Daily, before going on duty.
17. A new run and work schedule has been prepared for a depot. The division general
manager has ordered that the new run and work schedule be posted for pick on march
21. The union should be given a copy of the new run and work schedule no later than
A. February 21
B. March 6
C. March 11
D. March 16 - ANSWER-B. March 6
18. You are the A.M. yard dispatcher. After all buses have pulled out for service, you
see a large oil spot on the floor of the depot. Of the following, which one is the best
course of action for you to take?
A. Do nothing because most diesel engines leak.
B. Place a newspaper over the spill.
C. Issue a violation to the shifter who parked the bus there, for failing to report the leak.
D. Notify a maintenance supervisor or manager immediately and try to identify the bus
that was parked there from the track sheet. - ANSWER-D. Notify a maintenance
supervisor or manager immediately and try to identify the bus that was parked there
from the track sheet.
19. While in customer service, a bus operator must always have in his possession
A. His regulation hat
B. A lift key for service to the handicapped
C. His class c license
, D. An air gauge for tires - ANSWER-B. A lift key for service to the handicapped
20. A customers child slips and falls down the steps of your bus. Bus operator mike
rushes down the steps to check if the little girl is injured. She is crying and has scraped
her leg on the ground but is otherwise unharmed. The child's father tell the bus operator
mike that his daughter tripped over her shoelace, but is not badly hurt and does not
need any medical attention. The customer is embarrassed by the entire situation and
asks that bus operator mike not mention it to anyone. Bus operator
mike should?
A. Not report the incident because the customer did not request medical
attention
B. Not report the incident because the customer asked him not to mention it to anyone.
C. Report the incident because it involves a NYCT vehicle.
D. Report the incident because the girl is seriously injured. - ANSWER-C. Report the
incident because it involves a NYCT vehicle.
21. A bus operator who incurs two or more preventable accidents while shifting buses
during any 12-month period will be disqualified from shifting for
A. 2 months
B. 9 months
C. 12 months
D. 18 months - ANSWER-C. 12 months
22. You are a patrol dispatcher on duty in your patrol car. You see a bus operator drive
his bus without passengers through a steady red light which of the following would be
your best course of action?
A. overlook the violation since the bus carried no passengers.
B. Stop the bus, inform the bus operator that you witness him passing the red light and
that you will be issuing him a violation.
C. Fill out a report and submit it to the depot superintendent at the end of your tour of
duty.
D. Phone the operator's crew dispatcher and advises him of the violation. - ANSWER-B.
Stop the bus, inform the bus operator that you witness him passing the red light and that
you will be issuing him a violation.
23. Which of the following describes correctly the type of footwear that is authorized for
on duty bus operators?
A. Rippled vinyl-soled shoes with leather or other firm tops.
B. Leather- soled shoes with leather or other firm tops
C. Rubber-soled shoes with a slip-resistant tread and leather or other firm tops.
Complete Solutions
1. Bus operators must notify depot supervision if they are convicted of a traffic violation
(other than a felony or misdemeanor)within?
A. 1 working day
B. 3 working days
C. 5 working days
D. Working day - ANSWER-C. 5 working days
16. It is the responsibility of all bus operators, dispatchers and managers to read their
depot bulletin board
A. Bi-weekly, when they pick up their checks
B. Weekly
C. Every two days
D. Daily, before going on duty. - ANSWER-D. Daily, before going on duty.
17. A new run and work schedule has been prepared for a depot. The division general
manager has ordered that the new run and work schedule be posted for pick on march
21. The union should be given a copy of the new run and work schedule no later than
A. February 21
B. March 6
C. March 11
D. March 16 - ANSWER-B. March 6
18. You are the A.M. yard dispatcher. After all buses have pulled out for service, you
see a large oil spot on the floor of the depot. Of the following, which one is the best
course of action for you to take?
A. Do nothing because most diesel engines leak.
B. Place a newspaper over the spill.
C. Issue a violation to the shifter who parked the bus there, for failing to report the leak.
D. Notify a maintenance supervisor or manager immediately and try to identify the bus
that was parked there from the track sheet. - ANSWER-D. Notify a maintenance
supervisor or manager immediately and try to identify the bus that was parked there
from the track sheet.
19. While in customer service, a bus operator must always have in his possession
A. His regulation hat
B. A lift key for service to the handicapped
C. His class c license
, D. An air gauge for tires - ANSWER-B. A lift key for service to the handicapped
20. A customers child slips and falls down the steps of your bus. Bus operator mike
rushes down the steps to check if the little girl is injured. She is crying and has scraped
her leg on the ground but is otherwise unharmed. The child's father tell the bus operator
mike that his daughter tripped over her shoelace, but is not badly hurt and does not
need any medical attention. The customer is embarrassed by the entire situation and
asks that bus operator mike not mention it to anyone. Bus operator
mike should?
A. Not report the incident because the customer did not request medical
attention
B. Not report the incident because the customer asked him not to mention it to anyone.
C. Report the incident because it involves a NYCT vehicle.
D. Report the incident because the girl is seriously injured. - ANSWER-C. Report the
incident because it involves a NYCT vehicle.
21. A bus operator who incurs two or more preventable accidents while shifting buses
during any 12-month period will be disqualified from shifting for
A. 2 months
B. 9 months
C. 12 months
D. 18 months - ANSWER-C. 12 months
22. You are a patrol dispatcher on duty in your patrol car. You see a bus operator drive
his bus without passengers through a steady red light which of the following would be
your best course of action?
A. overlook the violation since the bus carried no passengers.
B. Stop the bus, inform the bus operator that you witness him passing the red light and
that you will be issuing him a violation.
C. Fill out a report and submit it to the depot superintendent at the end of your tour of
duty.
D. Phone the operator's crew dispatcher and advises him of the violation. - ANSWER-B.
Stop the bus, inform the bus operator that you witness him passing the red light and that
you will be issuing him a violation.
23. Which of the following describes correctly the type of footwear that is authorized for
on duty bus operators?
A. Rippled vinyl-soled shoes with leather or other firm tops.
B. Leather- soled shoes with leather or other firm tops
C. Rubber-soled shoes with a slip-resistant tread and leather or other firm tops.
