WALGREENS PHARMACOLOGY
BASICS EXAM QUESTIONS AND
ANSWERS
When it claims the Rx is too old, what are your options? - ANSWER 1) Set it to
refill, and it will send a refill fax to your doctor.
2) Have the patient call the doctor for a new prescription.
3) Call the doctor to request a new prescription (only for emergencies).
How do you move a script from Walgreens to Walgreens? - ANSWER When
you click the refill or pick button, you will be asked if you wish to transfer it.
What is the exception to script transfers? - ANSWER If it's a controlled 4 or 5,
the first one must have been filled at the same location.
What is the order of the workflow? - ANSWER When you first come in, you go
to the drive-through, then Rph window CPU, and then the fueling station.
How does an override code appear on an insurance rejection? - ANSWER Rx
Entry
Options
Third party.
1
Enter the code.
#
How can you view faxes that have been sent? – A#NSWER: Shift F1
What does it indicate when a script's status says "denied"? - ANSWER The
doctor rejected filling the script; verify notes/comments, or tell patient to call
their doctor.
BASICS EXAM QUESTIONS AND
ANSWERS
When it claims the Rx is too old, what are your options? - ANSWER 1) Set it to
refill, and it will send a refill fax to your doctor.
2) Have the patient call the doctor for a new prescription.
3) Call the doctor to request a new prescription (only for emergencies).
How do you move a script from Walgreens to Walgreens? - ANSWER When
you click the refill or pick button, you will be asked if you wish to transfer it.
What is the exception to script transfers? - ANSWER If it's a controlled 4 or 5,
the first one must have been filled at the same location.
What is the order of the workflow? - ANSWER When you first come in, you go
to the drive-through, then Rph window CPU, and then the fueling station.
How does an override code appear on an insurance rejection? - ANSWER Rx
Entry
Options
Third party.
1
Enter the code.
#
How can you view faxes that have been sent? – A#NSWER: Shift F1
What does it indicate when a script's status says "denied"? - ANSWER The
doctor rejected filling the script; verify notes/comments, or tell patient to call
their doctor.
