FIRST PUBLISH SEPTEMBER 2024
Proserve Certification Practice Questions
and Answers |100% Pass
what is a primary provider - Answer✔✔-have direct contact with patrons; security staff monitor
customers upon arrival or departure, observe their behaviour and may see liquor being hidden
what roles are primary providers - Answer✔✔-Bartenders, servers, greeters, hosts and delivery service
drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling of liquor
products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - Answer✔✔-do not sell, serve or deliver liquor, but they do work at places
where liquor is served or sold; they do not usually have direct contact with patrons
what roles are secondary providers - Answer✔✔-Parking attendants
Bussers and ushers
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FIRST PUBLISH SEPTEMBER 2024
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - Answer✔✔-Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - Answer✔✔-beverages that are intended for human consumption containing over 1%
alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - Answer✔✔-caused by drinking too much alcohol at one time; can cause coma and/or
death
blood alcohol concentration (BAC) - Answer✔✔-measurement of pure alcohol in a person's blood;
measured as milligrams percent (mg %)
when is someone legally impaired - Answer✔✔-if their BAC is over .08%
binge drinking - Answer✔✔-men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - Answer✔✔-a temporary condition that affects memory and is characterized by a sense of lost
time; it is often caused by drinking a large amount of alcohol on one occasion
duty of care - Answer✔✔-an obligation to ensure liquor is sold, served or delivered in safe and
responsible ways
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