TEST BANK for Management Information
Systems Managing the Digital Firm, 17th
Edition By Laudon Kenneth & Laudon Jane.
(Complete Chapters 1-15) A+ Updated
Which of the following is not one of the three critical terms to consider when looking
at organizational workflow? - -ANSWER--** A. Span of control
B. Authority
C. Responsibility
D. Accountability
Accountability can be defined as: - -ANSWER--** A. Authority plus responsibility
B. Authority without responsibility
C. Responsibility without authority
D. Pure responsibility
In which organizational form is there no customer focal point? - -ANSWER--* A.
Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is response to the customer's needs the slowest? - -
ANSWER--* A. Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is it highly unlikely that project management would be a
career path? - -ANSWER--* A. Traditional
B. Projectized
C. Strong matrix
,D. Weak matrix
In which organizational form does the project manager have the greatest authority over
the assigned resources? - -ANSWER--A. Traditional
* B. Projectized
C. Strong matrix
D. Weak matrix
With a line-staff organizational structure, department managers will readily accept
instructions from the project manager. - -ANSWER--False
In a line-staff organizational structure, the person heading up the project is called the: - -
ANSWER--A. Project supervisor
B. Project leader
C. Project coordinator
* D. Project division leader
In line-staff project management, the ultimate authority on the project resides with the
division manager. - -ANSWER--* A. True
B. False
Other than the traditional structure, which organizational form has strong
communication channels? - -ANSWER--* A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which of the following organizational forms provides the least career path
opportunities for project personnel? - -ANSWER--* A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which organizational structure generally retains team members long after they are
needed? - -ANSWER--* A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
A contractor accepts a project, after go-ahead, and the contractor discovers that the
statement of work was ill-defined and pushed through scope changes that significantly
alienate the customer. The customer pays for the scope changes and then files a law
suit against the contractor to recover the cost of the scope changes. Neglecting the type
of contract, the court would most likely rule that: - -ANSWER--A. The contractor is at
fault for accepting a contract with ill-defined requirements
, and not discovering this initially.
B. The contractor is at fault for a misinterpretation of the wording in the statement of
work.
* C. The customer is at fault for providing a statement of work that could be
misinterpreted.
D. The customer cannot recover the cost associated with the scope changes once
payment has been made.
The person with the ultimate responsibility to make sure that all work required by the
SOW and only the work required by the SOW is performed is the: - -ANSWER--A.
Customer
* B. Project manager
C. Appropriate subject matter expert for that work package
D. Project sponsor
. A customer is unhappy with the performance thus far on a project. The customer
states
that, unless scope changes are made at the contractor's expense, the contractor would
be removed from the customer's preferred bidders list for future contracts. The
contractor should. - -ANSWER--A. Refuse to perform the scope changes.
* B. Perform the scope changes at the contractor's expense.
C. Perform the scope changes and then submit an invoice for payment to the
customer.
D. Take no action and hope that the customer will forget about the scope change
request.
During the execution of a project, the customer asks you to perform additional tests
which the customer will pay for. Unfortunately, there are no resources available to
perform the additional tests. The project manager should: - -ANSWER--A. Refuse to
perform the tests.
B. Determine when the tests can be done and then inform the customer
C. Tell the customer that company policy is that the additional tests must be treated
as an enhancement project and funded separately after this project is over.
* D. Let the sponsor make the decision on what to do.
Project sponsors within the contractor's company have the authority to change the
scope of an external customer's project as they see fit. - -ANSWER--A. True
* B. False
During competitive bidding, a contractor can submit inclusions and exclusions to the
customer's preliminary statement of work. - -ANSWER--* A. True
B. False
During an interface meeting with your customer, both of you have different
interpretations of the raw data. If the customer's interpretation is correct, then the
direction of the project should change. However, the customer states that they need
Systems Managing the Digital Firm, 17th
Edition By Laudon Kenneth & Laudon Jane.
(Complete Chapters 1-15) A+ Updated
Which of the following is not one of the three critical terms to consider when looking
at organizational workflow? - -ANSWER--** A. Span of control
B. Authority
C. Responsibility
D. Accountability
Accountability can be defined as: - -ANSWER--** A. Authority plus responsibility
B. Authority without responsibility
C. Responsibility without authority
D. Pure responsibility
In which organizational form is there no customer focal point? - -ANSWER--* A.
Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is response to the customer's needs the slowest? - -
ANSWER--* A. Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is it highly unlikely that project management would be a
career path? - -ANSWER--* A. Traditional
B. Projectized
C. Strong matrix
,D. Weak matrix
In which organizational form does the project manager have the greatest authority over
the assigned resources? - -ANSWER--A. Traditional
* B. Projectized
C. Strong matrix
D. Weak matrix
With a line-staff organizational structure, department managers will readily accept
instructions from the project manager. - -ANSWER--False
In a line-staff organizational structure, the person heading up the project is called the: - -
ANSWER--A. Project supervisor
B. Project leader
C. Project coordinator
* D. Project division leader
In line-staff project management, the ultimate authority on the project resides with the
division manager. - -ANSWER--* A. True
B. False
Other than the traditional structure, which organizational form has strong
communication channels? - -ANSWER--* A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which of the following organizational forms provides the least career path
opportunities for project personnel? - -ANSWER--* A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which organizational structure generally retains team members long after they are
needed? - -ANSWER--* A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
A contractor accepts a project, after go-ahead, and the contractor discovers that the
statement of work was ill-defined and pushed through scope changes that significantly
alienate the customer. The customer pays for the scope changes and then files a law
suit against the contractor to recover the cost of the scope changes. Neglecting the type
of contract, the court would most likely rule that: - -ANSWER--A. The contractor is at
fault for accepting a contract with ill-defined requirements
, and not discovering this initially.
B. The contractor is at fault for a misinterpretation of the wording in the statement of
work.
* C. The customer is at fault for providing a statement of work that could be
misinterpreted.
D. The customer cannot recover the cost associated with the scope changes once
payment has been made.
The person with the ultimate responsibility to make sure that all work required by the
SOW and only the work required by the SOW is performed is the: - -ANSWER--A.
Customer
* B. Project manager
C. Appropriate subject matter expert for that work package
D. Project sponsor
. A customer is unhappy with the performance thus far on a project. The customer
states
that, unless scope changes are made at the contractor's expense, the contractor would
be removed from the customer's preferred bidders list for future contracts. The
contractor should. - -ANSWER--A. Refuse to perform the scope changes.
* B. Perform the scope changes at the contractor's expense.
C. Perform the scope changes and then submit an invoice for payment to the
customer.
D. Take no action and hope that the customer will forget about the scope change
request.
During the execution of a project, the customer asks you to perform additional tests
which the customer will pay for. Unfortunately, there are no resources available to
perform the additional tests. The project manager should: - -ANSWER--A. Refuse to
perform the tests.
B. Determine when the tests can be done and then inform the customer
C. Tell the customer that company policy is that the additional tests must be treated
as an enhancement project and funded separately after this project is over.
* D. Let the sponsor make the decision on what to do.
Project sponsors within the contractor's company have the authority to change the
scope of an external customer's project as they see fit. - -ANSWER--A. True
* B. False
During competitive bidding, a contractor can submit inclusions and exclusions to the
customer's preliminary statement of work. - -ANSWER--* A. True
B. False
During an interface meeting with your customer, both of you have different
interpretations of the raw data. If the customer's interpretation is correct, then the
direction of the project should change. However, the customer states that they need
