Communication WGU Post Exam
Questions With Complete Solutions.
The four primary challenges of Communication - Answer 1. Not everyone you encounter will appreciate
the value of communication.
2.We may over-rely on digitally mediated communication.
3. We live in a diverse world where intercultural understanding can be difficult.
4. Communication is a process.
What are the major parts to the Linear Model of Communication? - Answer 1. Deciding on the message.
2. Encoding the message. Assigning symbols, such as words, sounds, or gestures, to his thoughts and
feelings.
3. Transmitting the message. Sending the message through a specific channel: face-to-face, email, letter,
etc.
4. Perceiving the message. Receiver detects that a message has been sent.
5. Decoding and assigning meaning to the message. Translates symbols used.
What are the parts to the Transactional Model of Communication? - Answer Communicators are
simultaneously encoding and decoding messages at all times during an interaction.
Our previous interactions with one another influence our present communication.
Analysis of other communicators involved and feedback are essential to communication.
Context matters.
,The channel we use affects the process and outcome of communication.
The nature of the relationship between communicators should and does influence our communication
behavior.
What are the three stages to the perception process? - Answer Selection, organization, and
interpretation
Perception - What are the four principles that help us understand how selection works? - Answer
Selective exposure- we look for information that reinforces existing beliefs and disregard information
that contradicts.
Selective attention- we focus on certain information and ignore other information.
Selective recall- we remember things that we agree with rather than things that are contrary to our
beliefs.
Perception - What are 4 ways we organize information? - Answer Distinguishing between figure and
ground. Figure refers to foreground or point of emphasis
What is self-esteem? - Answer the degree to which you approve of, value, and like the concept that you
have of yourself
Define self concept? - Answer The way you define yourself
What is the difference between self-esteem and self-concept? - Answer Self concept is the way you
define yourself and self-esteem is how you feel about your self concept
.What is an attribution error? - Answer in interpreting our own or others' behavior, we rely on faulty
explanations, reasons, or information
, What are the two types of attribution errors? - Answer Fundamental attribution error- the mistake we
make when we attribute other people's positive characteristics and successes to external, situational
factors, and their negative characteristics and failures to aspects of who they are.
locus of causation- whether the communicators behavior was motivated by internal state or external
factor
What are the four steps to effective self- presentation according to Waldeck, Kearney & Plax? - Answer
1. Set a goal
2. Create a strategy Should include verbal and nonverbal messages.
3. Execute the strategy and evaluate the results.
4. Modify negative perceptions.
What are four ways cultures reflect the behaviors about people according to Tylor? - Answer 1. Values
and beliefs that they share.
2. Lifestyles they lead
3. Products that they buy
4. Rule that they follow.
What is a co-culture? - Answer a culture that exists within a larger cultural context
Individualism vs. Collectivism - Answer the worth of an individual versus the worth of a group
High context vs. low context - Answer Low context rely on detail, verbal communication
High context use more nonverbal communication
High power distance vs. low power distance - Answer Whether a culture values power and rank (high
power distance) or depends more on equality (low power distance)
Questions With Complete Solutions.
The four primary challenges of Communication - Answer 1. Not everyone you encounter will appreciate
the value of communication.
2.We may over-rely on digitally mediated communication.
3. We live in a diverse world where intercultural understanding can be difficult.
4. Communication is a process.
What are the major parts to the Linear Model of Communication? - Answer 1. Deciding on the message.
2. Encoding the message. Assigning symbols, such as words, sounds, or gestures, to his thoughts and
feelings.
3. Transmitting the message. Sending the message through a specific channel: face-to-face, email, letter,
etc.
4. Perceiving the message. Receiver detects that a message has been sent.
5. Decoding and assigning meaning to the message. Translates symbols used.
What are the parts to the Transactional Model of Communication? - Answer Communicators are
simultaneously encoding and decoding messages at all times during an interaction.
Our previous interactions with one another influence our present communication.
Analysis of other communicators involved and feedback are essential to communication.
Context matters.
,The channel we use affects the process and outcome of communication.
The nature of the relationship between communicators should and does influence our communication
behavior.
What are the three stages to the perception process? - Answer Selection, organization, and
interpretation
Perception - What are the four principles that help us understand how selection works? - Answer
Selective exposure- we look for information that reinforces existing beliefs and disregard information
that contradicts.
Selective attention- we focus on certain information and ignore other information.
Selective recall- we remember things that we agree with rather than things that are contrary to our
beliefs.
Perception - What are 4 ways we organize information? - Answer Distinguishing between figure and
ground. Figure refers to foreground or point of emphasis
What is self-esteem? - Answer the degree to which you approve of, value, and like the concept that you
have of yourself
Define self concept? - Answer The way you define yourself
What is the difference between self-esteem and self-concept? - Answer Self concept is the way you
define yourself and self-esteem is how you feel about your self concept
.What is an attribution error? - Answer in interpreting our own or others' behavior, we rely on faulty
explanations, reasons, or information
, What are the two types of attribution errors? - Answer Fundamental attribution error- the mistake we
make when we attribute other people's positive characteristics and successes to external, situational
factors, and their negative characteristics and failures to aspects of who they are.
locus of causation- whether the communicators behavior was motivated by internal state or external
factor
What are the four steps to effective self- presentation according to Waldeck, Kearney & Plax? - Answer
1. Set a goal
2. Create a strategy Should include verbal and nonverbal messages.
3. Execute the strategy and evaluate the results.
4. Modify negative perceptions.
What are four ways cultures reflect the behaviors about people according to Tylor? - Answer 1. Values
and beliefs that they share.
2. Lifestyles they lead
3. Products that they buy
4. Rule that they follow.
What is a co-culture? - Answer a culture that exists within a larger cultural context
Individualism vs. Collectivism - Answer the worth of an individual versus the worth of a group
High context vs. low context - Answer Low context rely on detail, verbal communication
High context use more nonverbal communication
High power distance vs. low power distance - Answer Whether a culture values power and rank (high
power distance) or depends more on equality (low power distance)
