CIS Application Portfolio Management Question and answers verified to pass 2024/2025

CIS Application Portfolio Management
What is APM? - correct answer ✔Application Portfolio Management is a
framework for managing enterprise Business Applications and software-based
services.
APM provides inventory management of a company's software apps and
metrics to illustrate the business benefits of each app.


What does APM used for presenting value of application and health of the IT
infra? - correct answer ✔APM uses indicators and a scoring profile for
generating reports about the value of each app and the health of the IT
infrastructure as a whole.


BA interaction with which modules? - correct answer ✔- Financial
Management uses the modeling engine to interact with APM. through app
TCO
- PPM interacts with APM through
* projects
* demands
* ideas
* investment planning
* roadmaps
- ITSM interacts through
* vendor management
* contract management
* incident management
* change management
* problem mgmt

,- GRC
* Risks
* Audit engagements
* Controls
- PA & Reporting
* Dashboards
* Widgets
* Historical data
- ITOM
* service mapping
* discovery
* desired states
- Platform
* Surveys
* Assessments
* data certification
* Service Catalog
- ITAM
*software models
* hw models
* lifecycles


What does CSDM introduce? - correct answer ✔the app service entity, which
is a key connection point between business apps and other entities.


What is a Business Capability? - correct answer ✔Expression of what a
business does and can do. ServiceNow uses business capability mapping to

,establish a CI relationship between the Business capability and its associated
application or applications.


What is a Business Application ? - correct answer ✔Software is used by
business users to perform a business function.


What is an Application Service? - correct answer ✔An application service is
a logical representation of a deployed application stack, also referred to as
instances of a business app that are supported by an IT infrastructure.


What is an Information object? - correct answer ✔Configuration item that
displays in an organised form. Purpose of the IO is to logically describe the
type of data (or the info) that is interchanged between the app and the
database


Where does APM reside within ServiceNow?
A ITSM
B ITOM
C ITBM
D GRC - correct answer ✔C ITBM


Why use APM ? - correct answer ✔provides key capabilities to prioritise
investments in an app portfolio based on data such as risk, value and costs


APM resolves which issues? - correct answer ✔- Too many apps to maintain
and support
- Technical gaps supporting business capabilities
- identifying Technology risks - what's EOL

, What are typical use cases for APM - correct answer ✔- Maintain application
data
- Assess app health and value
- Analyse technology dependency and risks
- Assess business capabilities and align apps
- Map infrastructure to apps
- Align ITSM activities to apps.


Type of stakeholders in APM? - correct answer ✔Multiple stakeholders with
multiple interests
Common areas of interest include:
- number of apps and app ownership
- BA by business capability, data classification, business criticality, PII data,
etc
- Accuracy of app info


What can IT leadership stakeholders do with APM? - correct answer ✔- App
investments to support mission-critical capabilities
- Technical debt and app rationalisation


What can EA stakeholders do with APM? - correct answer ✔- Business
capabilities supported by apps
- Technology standards and lifecycle plans


what can IT Operations do with APM? - correct answer ✔- Application
stability; high incident counts
- Up-to-date app infrastructure mapping