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HEALTHCARE OPERATIONS MANAGEMENT EXAM REVIEW
RATED A+
A hospital administrator is charged with expanding services to a rural community. The administrator
knows that the area has high a turnover rate for medical staff and is therefore searching for a way to
retain new primary care physicians.
Which strategy should the administrator use? - ANS - Integrate the new staff member's family into the
community
A nurse manager is struggling to motivate the team to achieve the performance measures assigned by
the chief nursing officer (CNO) through the performance management system. The CNO wants to both
increase team motivation as well as foster an environment of accountability. What should this nurse
manager tell the team? - ANS - The nurse manager will round with the nursing staff to provide
mentoring.
Patient satisfaction scores are low for a large hospital in the downtown area of a large city. Written
comments on the survey forms focus predominately on patients being given incomplete answers to
medical questions by nurses and personal privacy issues regarding usage of restrooms.
What can the healthcare administrator provide to assist nurses in this situation? - ANS - Reeducation for
staff on bedside manners
A hospital administrator received low nursing performance data derived from patient satisfaction
surveys and wants to improve these scores. Which goals should be used? - ANS - Unit-specific goals
A community hospital's lab has lost its certification by to mistyping patients' blood types and
subsequently mismatching blood type transfusions.Which action should the hospital's leadership team
accomplish first? - ANS - Develop corrective actions
, 2
The support staff at urgent care sees no career advancement within the facility. The facility knows it
must identify other ways to increase job satisfaction or there will be a high turnover rate. what action
can increase job satisfaction? - ANS - starting recognition programs
A hospitals governing board of trustees has ask a hospital administrator to find a solution to numerous
compliance issues that have affected the hospitals performance. Which initial action should the hospital
take to address these compliance issues? - ANS - developing a corrective action plan
A physician wants to be prepared for the chief medical officer position. Which two professional
development activities will assist the physician in achieving this goal? - ANS - Shadowing the incumbent
leader,Attending a professional workshop
The health information management director belongs to a professional association that wants to
complete professional development training to learn more about the ICD-10 coding system. Which
activity should be utilized to learn more about this system? - ANS - Attending workshops
A financial services manager needs leadership professional development to increase revenue cycle
performance. Which professional development activity will benefit this manager? - ANS - Peer
collaboration
A lab director of a large clinic wants to receive training on how to implement new regulations. Which
type of development activity is appropriate for this director? - ANS - Attending an association conference
A radiology director is creating a new process to handle images that are received from outside facilities.
The director wants to seek professional development to ensure stakeholder feedback and engagement
will be successful with this new process. Which professional development technique should the director
utilize to help get the desired outcome? - ANS - Peer collaboration
A recently constructed community hospital plans to open in two weeks. The chief nursing officer (CNO) is
informed that the last several mock drills have revealed slow response times in unit admissions and lack
of coordination of efforts among staff members.
What should the CNO do to improve this performance? - ANS - Participate in the mock drills and debrief
the staff to isolate the issues
HEALTHCARE OPERATIONS MANAGEMENT EXAM REVIEW
RATED A+
A hospital administrator is charged with expanding services to a rural community. The administrator
knows that the area has high a turnover rate for medical staff and is therefore searching for a way to
retain new primary care physicians.
Which strategy should the administrator use? - ANS - Integrate the new staff member's family into the
community
A nurse manager is struggling to motivate the team to achieve the performance measures assigned by
the chief nursing officer (CNO) through the performance management system. The CNO wants to both
increase team motivation as well as foster an environment of accountability. What should this nurse
manager tell the team? - ANS - The nurse manager will round with the nursing staff to provide
mentoring.
Patient satisfaction scores are low for a large hospital in the downtown area of a large city. Written
comments on the survey forms focus predominately on patients being given incomplete answers to
medical questions by nurses and personal privacy issues regarding usage of restrooms.
What can the healthcare administrator provide to assist nurses in this situation? - ANS - Reeducation for
staff on bedside manners
A hospital administrator received low nursing performance data derived from patient satisfaction
surveys and wants to improve these scores. Which goals should be used? - ANS - Unit-specific goals
A community hospital's lab has lost its certification by to mistyping patients' blood types and
subsequently mismatching blood type transfusions.Which action should the hospital's leadership team
accomplish first? - ANS - Develop corrective actions
, 2
The support staff at urgent care sees no career advancement within the facility. The facility knows it
must identify other ways to increase job satisfaction or there will be a high turnover rate. what action
can increase job satisfaction? - ANS - starting recognition programs
A hospitals governing board of trustees has ask a hospital administrator to find a solution to numerous
compliance issues that have affected the hospitals performance. Which initial action should the hospital
take to address these compliance issues? - ANS - developing a corrective action plan
A physician wants to be prepared for the chief medical officer position. Which two professional
development activities will assist the physician in achieving this goal? - ANS - Shadowing the incumbent
leader,Attending a professional workshop
The health information management director belongs to a professional association that wants to
complete professional development training to learn more about the ICD-10 coding system. Which
activity should be utilized to learn more about this system? - ANS - Attending workshops
A financial services manager needs leadership professional development to increase revenue cycle
performance. Which professional development activity will benefit this manager? - ANS - Peer
collaboration
A lab director of a large clinic wants to receive training on how to implement new regulations. Which
type of development activity is appropriate for this director? - ANS - Attending an association conference
A radiology director is creating a new process to handle images that are received from outside facilities.
The director wants to seek professional development to ensure stakeholder feedback and engagement
will be successful with this new process. Which professional development technique should the director
utilize to help get the desired outcome? - ANS - Peer collaboration
A recently constructed community hospital plans to open in two weeks. The chief nursing officer (CNO) is
informed that the last several mock drills have revealed slow response times in unit admissions and lack
of coordination of efforts among staff members.
What should the CNO do to improve this performance? - ANS - Participate in the mock drills and debrief
the staff to isolate the issues
