with All Correct Answers
When teaching patients who speak English as a second language you must ? - Answer-
Provide written information in both English & native languages to increase successful
understanding
What is expressive aphasia? - Answer- Loss of ability to express oneself by making
signs, writing, or speaking
Mediator - Answer- A neutral third party who facilitates a negotiated solution by using
reasoning, persuasion, and suggestions for alternatives.
What is a way of seeking clarification ? - Answer- Asking for an example
Conflict Resolution Strategies - Answer- Avoiding/withdrawing.
Smoothing.
Competing/coercing.
Cooperating/accommodating.
Compromising/negotiating.
Collaborating.
Different type of learners - Answer- Kinesthetic, auditory, visual
Patients with hearing impairments - Answer- Have difficulty when high pitch is used -
speak in low pitch voice.
What is nurse defense against malpractice - Answer- Complete and accurate
documentation
horizontal communication - Answer- communication that flows among managers and
workers who are at the same organizational level
Grapevine Communication - Answer- informal communication system through which
messages are passed in an organization, especially rumors and myths
downward communication - Answer- Information that flows from higher to lower levels in
the organization's hierarchy.
Group discussion and simulation addresses what - Answer- Cognitive, affective, and
psychomotor domain of learning. Lecture addresses cognitive only
, SBAR communication - Answer- (Situation, Background, Assessment,
Recommendation) - framework for communication between members of the healthcare
team about a patient's condition.
Electronic Medical Record (EMR) - Answer- An electronic record of health information
that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organization.
When addressing a patient always ask them how they prefer to be - Answer- Addressed
What are the characteristics of men - Answer- -focus on issues and discuss them more
directly
- more likely to initiate conversations with others
- use less verbal communication with others
- they disclose less personal information
What are the 4 phases of nurse-client relationship - Answer- 1. Pre-interaction phase
2. Orientation phase
3. Working phase
4. Termination phase
Pre-interaction phase - Answer- Obtain information about the client from the chart,
significant others or other health team members.
orientation phase - Answer- Establishment of trust and rapport. Maintain privacy.
Gathering essential information from the patient or relatives, formulating nursing
diagnosis.
working phase - Answer- Problem solving approach, and continuous evaluation of
progress towards the goal attainment
termination phase - Answer- The mutually agreed goals may have been reached, and
patient may be discharged from the hospital.
What is the nursing process? When conflict management skills - Answer- - identify the
problem
- brainstorm solutions
- Implement a resolution
- evaluate results
What is the most effective way to recognize and motive employees? - Answer- Positive
feedback/ reinforcement
What are the ethical principles? - Answer- - Non-maleficence
- Justine
- Respect for autonomy